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Rochette Oil Service, Inc.

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Rochette Oil Service, Inc. Reviews (2)

We have been customers of Rochette's for years. At first, everything was good. Over the last few years, the customer service has been less than stellar. But, because we are loyal people, we have looked past these issues because they have, in time, been able to resolve them. But, today was the last straw. On 12/14/16 on my way to work, I was driving on the Daniel Webster Highway. A large oil truck was on the side of the road and pulled out in front of me. Unbeknownst to me, he was pulling out on the main road in order to back up. There were no signs, no one directing traffic. As I closed in, an employee standing on the side of the road begins yelling and swearing at me. I have never been spoken to in such a manner. It was the most unprofessional interaction I have ever experienced.
I have been patient with this company over the years, but I can no longer tolerate their ineptitude. As a result, we will take our business elsewhere.

We ordered oil on a Thursday, no one told us they wouldn't be in our area until the following Wednesday or Thursday. Well they did show up Thursday and delivered to our neighbor! Even with detailed delivery instructions they messed up. Of course the office was closed and they do not have trucks after hours. We got in touch with someone first thing Friday morning, they were sorry, yes it was their mistake and we will deliver your oil today, same day. Made 5 more phone calls to follow up, well their phones were down and the service was taking messages. Got home Friday night and guess what! NO OIL...called service again and they had NO RECORD of any phone calls. Office closed for the weekend....temps are supposed to be mid 30's...and they have $507.32 of my money so we can't even order from another company.

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