Date: 12/23/To: Revdex.com In response to complaint ID# [redacted] , here is what happenedCustomer purchased a car (See Exhibit A) on 11/16/with two balloon payment toward total down payment of $to be paid as follows: $at time of sale, $due 11/28/and $due 12/15/First two payments were paid as agreed, on the final down payment of $1995, prior to due date of 12/15/customer called and requested due to Christmas holidays if we could take three payments of $to be paid as follows $due 12/15/15, $due 12/30/and $due 1/15/To make the customer happy and due to Christmas holidays we agreedCustomer called on 12/15/and spoke to [redacted] Office Manager and stated that the owner of dealership has agreed to $payments every week until the down payment of $is paid in fullHowever customer had never spoken to the owner and this agreement was never madeWe called the customer and told the customer that we have a written authorization from customer to charge customer’s credit card for the amount of $for three installmentsCustomer went crazy over the phone and used profanityI asked the customer to speak to the owner to resolve this matterCustomer spoke to the owner [redacted] and the owner told customer that he had never talked to the customer before, he had never agreed to accept $paymentsCustomer used profanity with [redacted] and stated that she and her husband will be at the dealership and some heads will rollFew days later husband and wife came to the dealership, spoke to [redacted] GM and started using profanity and the husband kept challenging the GM to a fist fight out in the parking lotOur lbs GM refused to go outside, tried to keep the customer calm but customer would not stop and wanted to get physicalGM called the police then customer realizing police is coming they leftThroughout this time, customer was debating to cancel the extended warranty with the cost of $under the impression that by cancelling the warranty they will no longer owe $But customer never gave a signed written notice which is required to cancel the extended warrantyWe also explained to the customer, even if they cancel the warranty the refund of $will go to [redacted] that provided the financing and their loan amount will be reduced by $and their regular monthly payments will remain the same and they still owe us $balloon paymentCustomer believes this method is double charging (any time there is a lienholder any and all refunds will be paid to the lienholder and that amount will reduce amount owed to the bankThis is not double charge)A Few days later, customer called me ( [redacted] the owner), I immediately told them any profanity I will end the phone callI told the customer as you are fully aware I never spoke to you to approve $payment until $is paid in full that we made an exception rather than collecting this on 12/15/to break it up over a month and half at three $per paymentI also explained to them if they wish to cancel the warranty they would have to put in writing and [redacted] will get the refund and the loan amount will be reduced accordinglyCustomer started using profanity and as promised I ended the phone callPrior to this phone, customer had made threats that if we don’t accept a new payment schedule of $every two weeks, then customer would leave real negative comments on [redacted] and Revdex.com (See Exhibit B [redacted] comments)Customer made good on their promiseAfter the phone conversation was ended by [redacted] , customer contacted [redacted] and sent an email to dealership (Please see Exhibit C)Email was answered (Please see Exhibit D)Customer sent the final email (Please see Exhibit E)Here is the truthCustomer owed $for down payment due 12/15/Rock Auto made an exception allowed the customer to pay three payments of $over a month and half past due date [redacted] never spoke to customer and never approved another new arrangement of $every weeks until $is paid in fullCustomer has used [redacted] and Revdex.com as a negotiating tool to force the dealership to accept the new arrangementCustomer instantly loses temper and uses every profanity words in the dictionary on each contact with the dealershipCustomer is not very familiar with accounting and does not realize by refunding the extended warranty refund to [redacted] and [redacted] will reduce the loan amount equally is not double payingCustomer needs to call any big dealership such as Mossy auto Group, CarMax so they can explain the refund will go to lienholder etc(If customer had paid in cash with no financing all refunds would have gone to customer) Customer has misrepresented the truth to [redacted] and Revdex.com to force Rock Auto to accept a new proposalCustomer does not want to cancel the extended warranty anyway (See their email)We try very hard to accommodate all customers, many times we bend the rule and do what customer asks usAS we did for this customer by not demanding $by 12/15/and instead break it to three payments of $Customer is not welcome to our dealership due to their temper (See Exhibit E) even customer admits that they lose their temperWe are in process of filing a lawsuit against this customer and 100% confident any judge after reviewing the binding contract will award a substantial judgement against the contract If you have any questions please feel free to call me [redacted] [redacted] President
Purchased a car at the Qualcomm car sales in June First told one price for the car then told sorry looked at the wrong car Drove home found only license plate and another license plate in the trunk, called told don't worry new plates will be mailed To date no new plate Called again and yet to receive a return call Since we are driving around with one plate we will need to go to DMV and pay for another license Many more things wrong with the car have spent an additional $ 5,000+ puck missing, told new brakes new tires not true speaker didn't work, now the sensors aren't working
My name is [redacted] , owner of Rock Auto Group, IncI was conducting an auto sale at Qualcom Stadium on the weekend of January thru One of my salespersons brought me an offer from this customer at $plus tax and license on a Mercedes BenzIt is very customary for customers wanting to negotiate over the priceI told the salesman offer was too low that the internet advertised price was $plus government fees, that we seldom discount $on an internet already reduced advertised priceBut I will consider selling it for $plus government feesCustomer stated the Blue Book is only $and their offer of $is reasonable,and I should accept itAt this point I personally spoke to the customer and explained to them that I am aware of Blue Book value but my Mercedes only has miles, and very clean , and the Blue Book is not the only determining factor on a value of this vehicleI even offered to sell it as low as $plus tax and license IF AND ONLY IF CUSTOMER WAS TO BUY IT RIGHT NOW Customer decided not to accept my counter offer and leftTwo days later customer returned and OFFERED $PLUS FEES , but I did not accept their offer and customer was upset about the value of my carI politely told the customer I cannot lower prices to meet every customer budget and I will gladly show them other vehicles that would fit their budget The paperwork that customer is refereeing to is standard Four Square Offer that the sale people use to write the customer offer, as a dealer I will consider any and all offers and some I will accept, some I will counter offerIt always takes a buyer and seller to come to a mutual agreement prior to the final saleIn this case we were not able to make a deal on the particular car for this particular customerCustomer has shown no valid document to support their claimPlease feel free to contact me if you have any questions
RAG uses deceptive business practices when selling a car by adding costs in the contract that are difficult to pick up when customers are tired of the lengthy sales pitches In my case, they added "a "Theft deterrent device" ($425) and an "Optional Surface Protection" charge ($395) which were part of a vehicle advertised in their lot at a set price Nothing was requested, added nor modified to the vehicle after agreed to the purchase and it was only added fuzzily into the lengthy contract list of charges I know that "buyers beware" is the rule, but I would like to warn others who might read this review of these deceptive practices by this and maybe similar businesses Thank you very much for your attention
Date: 12/23/To: Revdex.com In response to complaint ID# [redacted] , here is what happenedCustomer purchased a car (See Exhibit A) on 11/16/with two balloon payment toward total down payment of $to be paid as follows: $at time of sale, $due 11/28/and $due 12/15/First two payments were paid as agreed, on the final down payment of $1995, prior to due date of 12/15/customer called and requested due to Christmas holidays if we could take three payments of $to be paid as follows $due 12/15/15, $due 12/30/and $due 1/15/To make the customer happy and due to Christmas holidays we agreedCustomer called on 12/15/and spoke to [redacted] Office Manager and stated that the owner of dealership has agreed to $payments every week until the down payment of $is paid in fullHowever customer had never spoken to the owner and this agreement was never madeWe called the customer and told the customer that we have a written authorization from customer to charge customer’s credit card for the amount of $for three installmentsCustomer went crazy over the phone and used profanityI asked the customer to speak to the owner to resolve this matterCustomer spoke to the owner [redacted] and the owner told customer that he had never talked to the customer before, he had never agreed to accept $paymentsCustomer used profanity with [redacted] and stated that she and her husband will be at the dealership and some heads will rollFew days later husband and wife came to the dealership, spoke to [redacted] GM and started using profanity and the husband kept challenging the GM to a fist fight out in the parking lotOur lbs GM refused to go outside, tried to keep the customer calm but customer would not stop and wanted to get physicalGM called the police then customer realizing police is coming they leftThroughout this time, customer was debating to cancel the extended warranty with the cost of $under the impression that by cancelling the warranty they will no longer owe $But customer never gave a signed written notice which is required to cancel the extended warrantyWe also explained to the customer, even if they cancel the warranty the refund of $will go to [redacted] that provided the financing and their loan amount will be reduced by $and their regular monthly payments will remain the same and they still owe us $balloon paymentCustomer believes this method is double charging (any time there is a lienholder any and all refunds will be paid to the lienholder and that amount will reduce amount owed to the bankThis is not double charge)A Few days later, customer called me ( [redacted] the owner), I immediately told them any profanity I will end the phone callI told the customer as you are fully aware I never spoke to you to approve $payment until $is paid in full that we made an exception rather than collecting this on 12/15/to break it up over a month and half at three $per paymentI also explained to them if they wish to cancel the warranty they would have to put in writing and [redacted] will get the refund and the loan amount will be reduced accordinglyCustomer started using profanity and as promised I ended the phone callPrior to this phone, customer had made threats that if we don’t accept a new payment schedule of $every two weeks, then customer would leave real negative comments on [redacted] and Revdex.com (See Exhibit B [redacted] comments)Customer made good on their promiseAfter the phone conversation was ended by [redacted] , customer contacted [redacted] and sent an email to dealership (Please see Exhibit C)Email was answered (Please see Exhibit D)Customer sent the final email (Please see Exhibit E)Here is the truthCustomer owed $for down payment due 12/15/Rock Auto made an exception allowed the customer to pay three payments of $over a month and half past due date [redacted] never spoke to customer and never approved another new arrangement of $every weeks until $is paid in fullCustomer has used [redacted] and Revdex.com as a negotiating tool to force the dealership to accept the new arrangementCustomer instantly loses temper and uses every profanity words in the dictionary on each contact with the dealershipCustomer is not very familiar with accounting and does not realize by refunding the extended warranty refund to [redacted] and [redacted] will reduce the loan amount equally is not double payingCustomer needs to call any big dealership such as Mossy auto Group, CarMax so they can explain the refund will go to lienholder etc(If customer had paid in cash with no financing all refunds would have gone to customer) Customer has misrepresented the truth to [redacted] and Revdex.com to force Rock Auto to accept a new proposalCustomer does not want to cancel the extended warranty anyway (See their email)We try very hard to accommodate all customers, many times we bend the rule and do what customer asks usAS we did for this customer by not demanding $by 12/15/and instead break it to three payments of $Customer is not welcome to our dealership due to their temper (See Exhibit E) even customer admits that they lose their temperWe are in process of filing a lawsuit against this customer and 100% confident any judge after reviewing the binding contract will award a substantial judgement against the contract If you have any questions please feel free to call me [redacted] [redacted] President
Purchased a car at the Qualcomm car sales in June First told one price for the car then told sorry looked at the wrong car Drove home found only license plate and another license plate in the trunk, called told don't worry new plates will be mailed To date no new plate Called again and yet to receive a return call Since we are driving around with one plate we will need to go to DMV and pay for another license Many more things wrong with the car have spent an additional $ 5,000+ puck missing, told new brakes new tires not true speaker didn't work, now the sensors aren't working
My name is [redacted] , owner of Rock Auto Group, IncI was conducting an auto sale at Qualcom Stadium on the weekend of January thru One of my salespersons brought me an offer from this customer at $plus tax and license on a Mercedes BenzIt is very customary for customers wanting to negotiate over the priceI told the salesman offer was too low that the internet advertised price was $plus government fees, that we seldom discount $on an internet already reduced advertised priceBut I will consider selling it for $plus government feesCustomer stated the Blue Book is only $and their offer of $is reasonable,and I should accept itAt this point I personally spoke to the customer and explained to them that I am aware of Blue Book value but my Mercedes only has miles, and very clean , and the Blue Book is not the only determining factor on a value of this vehicleI even offered to sell it as low as $plus tax and license IF AND ONLY IF CUSTOMER WAS TO BUY IT RIGHT NOW Customer decided not to accept my counter offer and leftTwo days later customer returned and OFFERED $PLUS FEES , but I did not accept their offer and customer was upset about the value of my carI politely told the customer I cannot lower prices to meet every customer budget and I will gladly show them other vehicles that would fit their budget The paperwork that customer is refereeing to is standard Four Square Offer that the sale people use to write the customer offer, as a dealer I will consider any and all offers and some I will accept, some I will counter offerIt always takes a buyer and seller to come to a mutual agreement prior to the final saleIn this case we were not able to make a deal on the particular car for this particular customerCustomer has shown no valid document to support their claimPlease feel free to contact me if you have any questions
RAG uses deceptive business practices when selling a car by adding costs in the contract that are difficult to pick up when customers are tired of the lengthy sales pitches In my case, they added "a "Theft deterrent device" ($425) and an "Optional Surface Protection" charge ($395) which were part of a vehicle advertised in their lot at a set price Nothing was requested, added nor modified to the vehicle after agreed to the purchase and it was only added fuzzily into the lengthy contract list of charges I know that "buyers beware" is the rule, but I would like to warn others who might read this review of these deceptive practices by this and maybe similar businesses Thank you very much for your attention