Rock Bottom Beds

I will once again respond in fullwe really do not want to continue to respond to this any morewe have many many times and repeating ourselves doesn't seem to helphowever we will once again.1) rejection of the responseshe is fully allowed to reject any and all responsesit doesn't make her right, but she is allowedwe have explained to Amex, to the mfg and her and to Revdex.com.2) we do not sell inferior merchof course she thinks we do, and again is her rightsje tried this inferior merch out, prior to buyingthis inferior merch is sold by the largest on line retailers in the worldamazon, wayfair etc.3) we have a good record with all consumer rights organizationswe always respond, in full and believe in the consumers right to disagree and dispute4) I have given this explanation several times, I have only given partial answers after repeating myself many many timesfurther duplication is not neededbut I am doing again here.5) I communicate on the internet only so all is in writing, so lies and mis claims , as are done here , can be documentedher story has changed and shifted several timeshaving emails makes it easier.6)I have never delayed, I have always given prompt answersshe was rude in the very beginning , at the time of purchase and in the first emailsI stood my ground and didn't give in to her threats and bullying, if that makes me rudethen so be itI have been doing this for yearsI know how to handle people who try to get their way thru yelling and bullying tactics.7)The reason American express said I hadn't responded, is that I had not recd the complaintwe moved one door over in this center years ago and they evidently didn't have the new addresswe don't get a lot of amex cards, usually visa or mc8)as for inferior furniture, I responded to that in item # the largest retailers on line and in brick and mortar purchase Albany mfg furniture (sofab is a division of theirs)9)they don't like it is not a reason to get a refundwe have posted on athe purchase invoice bthe credit card slip cat the pay counter that all sales are finalthere are no refunds or exchanges or cancellationsthere is NO pressure to buy, there are NO COMMISSIONED sales people, we are a self service atmosphere10) as for any defects, as I told her in the very first email, the mfg is to be contactedshe had the "outside" delivery company delivery and inspected in upon delivery and paid the delivery company for their serviceswhen she first emailed her I gave her the number and the website to contact sofabthe warranty info is there on their websitecontinued ...?

I am rejecting this response because: I have told you several times that I will not accept this furniture and the reasons why I ask for a refund and that you remove this sofa and loveseat from my homeI contacted *** at *** and continue to include him in the emails He is aware of my complaint and told me he would send some stuffing for the sofa back pillows This will not make the furniture comfortable, or durable The problems with the furniture are: the seat cushions don't fit the frames, the seat cushions slide out when people sit on them, the back sags and is uncomfortable to sit on and the fabric doesn't wear well Again you refuse to understand what I said I don't like the furniture for all the reasons stated in Yes, this is very stressful We have better things to do with our time so I hope this will soon be ended I made a hasty decision in purchasing this awful furniture Mike Rock and his employees were anxious to get out of the unairconditioned warehouse by 6:so I didn't allow enough time to look the furniture over carefully The sofa was hanging high on the wall across the warehouse and I felt very rushed to get the cash so you could close I also believed I was protected in the USA by laws and standards I have never in my years had an experience like this with a merchant I was on my was to Lazyboy when I saw your sign I should not have stopped at your store I'm sorry for all the other consumers that purchase your goods I have never seen this type of furniture before The back upholstery is held together with velcro and my friend suggested that this type of furniture is used for staging in model homes I think *** said it is also sold in "Rent to Own" stores but I am not sure about that It is difficult to do business with a store that is only open days a week, and unable to discuss problems on the phone, and has such a loose guarantee The guarantee doesn't appear to guarantee anything I also wonder what people who don't have computers are supposed to do when they have a problem As I have said before, *** is very aware of the problem, is receiving all these emails and has directed me to bring this problem to you Rock Bottom Beds and Sofab just keep passing the responsibility back and forth I would like to have a refund of my money and this furniture returned to Rock Bottom Beds as soon as possible..Thank you,*** ***

Revdex.com complaint number *** *** *** *** / rock bottom beds continued from online response done 12/at appx pm please add to that response.11) the back pillows not being filledI am not god, and I wasn't there at the factory to see when the back pillows were filledso I don't know the reasons, except for 1) possible human error or 2) consumer took stuffing out or 3) aliens abducted itregardless: the warranty covers this and the mfg already emailed the consumer and wants to make it right, she simply needs to communicate thisthe same applies to a seat cushion not fittingthis was new merchandise out of the box the delivery company too and installed in her homeit passed her inspection, if something is not right, just let the mfg know exactly what is needed and they will send it to her free of chargedon't yell or berate the mfg, just ask for stuffing or a cushion or whatever is neededwe have sold many of sofab items and have never had an issue.I saw the pictures and it "appears" the back pillows need some additional materialsofab will gladly provide free of charge.12) yes she has told me repeatedly, and repeatedly I have responded back in full detail. and our belief is that she doesn't like it, as she has stated in the last response if she didn't "like" it she should have not purchased it in the very beginning as no pressure was asserted to induce her purchasenone what so ever.13)as for stress, I have no idea what in the consumers life is deemed stressfulI know writing these responses ten times is stressful.14)ripped off? hardlyshe saw a wide assortment of sofasshe freely choose to purchase a sofa that she tried out.these are the same sofas that are carried nation wide and we have them for less than anywhere!! her failure to correctly choose a color and style that she could live with is not our fault.15) when we carry the same merchandise as other outlets , we sell it for less , we have it in stock , and we actually take the time to respond to unreasonable consumersI think more sellers should serve the public so well.16) only open weekends , yes we are only open fri sat sun for purchases we have responded to all of her emails / accusations and questions and complaints in a timely manner no matter what the day(today is a Tuesday)in closing this should , along with the other emails I have responded to her , should fully answer, once again her issueswe recomend17) email the mfg and request needed parts in a civil manner and get them free of charge Revdex.com complaint number *** *** *** *** / rock bottom beds this is a continuation of the response

Mrs [redacted] did purchase here. Very little of the other things she says are true. She has filed with American express to get  a refund and was denied by Amex once our side was presented. She has a 3 year Mfg warranty. She contacted the mfg. And she insulted them instead of letting them help her....

However they still will take care of any legitimate problem. The problem of "I don't like it" doesn't apply to any  mfg warranty. Any further questions we can answer please email us, as you have. Sorry for a not giving a long drawn out explanation , but we have been repeating our response to her and Amex and Albany the (mfg) for many weeks. Repeating again after nearly 50 emails is becoming tiring.

I will once again respond in full. we really do not want to continue to respond to this any more. we have many many times and repeating ourselves doesn't seem to help. however we will once again.1) rejection of the response. she is fully allowed to reject any and all responses. it doesn't make her right, but she is allowed. we have explained to Amex, to the mfg and her and to Revdex.com.2) we do not sell inferior merch. of course she thinks we do, and again is her right. sje tried this inferior merch out, prior to buying. this inferior merch is sold by the largest on line retailers in the world. amazon, wayfair  etc.3) we have a good record with all consumer rights organizations. we always respond, in full and believe in the consumers right to disagree and dispute. 4) I have given this explanation several times, I have only given partial answers after repeating myself many many times. further duplication is not needed. but I am doing again here.5) I communicate on the internet only so all is in writing, so lies and mis claims , as are done here , can be documented. her story has changed and shifted several times. having emails makes it easier.6)I have never delayed, I have always given prompt answers. she was rude in the very beginning , at the time of purchase and in the first emails. I stood my ground and didn't give in to her threats and bullying, if that makes me rude. then so be it. I have been doing this for 25 years. I know how to handle people who try to get their way thru yelling and bullying tactics.7)The reason American express said I hadn't responded, is that I had not recd the complaint. we moved one door over in this center 5 years ago and they evidently didn't have the new address. we don't get a lot of amex cards, usually visa or mc. 8)as for inferior furniture, I responded to that in item # 2. the largest retailers on line and in brick and mortar purchase Albany mfg furniture (sofab is a division of theirs)9)they don't like it is not a reason to get a refund. we have posted on a. the purchase invoice b. the credit card slip c. at the pay counter that all sales are final. there are no refunds or exchanges or cancellations. there is NO pressure to buy, there are NO COMMISSIONED sales people, we are a self service atmosphere. 10) as for any defects, as I told her in the very first email, the mfg is to be contacted. she had the "outside" delivery company delivery and inspected in upon delivery and paid the delivery company for their services. when she first emailed her I gave her the 800 number and the website to contact sofab. the warranty info is there on their website. continued ...?

I am rejecting this response because: Rock Bottom Beds, Mike Rock, is selling inferior merchandise and he knows it.  There are other complaints similar to mine on  your web site.  Rock communicated only on the internet, he gave partial answers to questions, delays, delays, delays, and is rude.  I was told in a letter from American Express that Mike Rock had sent paperwork to them about the transaction after I heard from American Express that Mike Rock had not responded.  The furniture in dispute is inferior and, if you check the pictures it explains why I don't want it and don't like it.  The emails describe my complaints but Mike Rock does not communicate about the reasons of back pillows not filled, seat cushions don't fit the frame, seats slide out from the frame, the fabric is very poor quality.  I have told him repeatedly but he says, "she doesn't like it." This company has caused me a great deal of stress as they rip me off for $860.  I looked at other complaints from this company and the Revdex.com might want to try to shut them down instead of allowing them to take more money from the public.  They are only open on weekends and that is another reason this is taking so song.  [redacted] is not a solution.  Their warranty is another farce as it is not understandable, or they don't stand by their products.  There solution was to send me filling for the back cushions.  I had already adding filling to the loveseat and could see that was only a small part of the problem.  I am willing to go to court over this issue as I believe I have been cheated.  I thought furniture companies had quality control laws they had to follow.I have sent you a copy of the warranty from Sofab which I didn't have for a long time although I asked for the warranty to be sent to me.  Finally weeks later Mike Rock told me to email [email protected] to find it.  [redacted]

Review: On 9/13/14 I hastily purchased a sofa and loveseat at Rock Bottom Beds. The store manager was in a hurry to close but needed cash so I rushed to my ATM to get the money for the $300 deposit. The balance of $560 was going to be charged to my American Express card. The sofa was hanging up high on a wall and the loveseat was on the ground but I didn't look it over for flaws in the manufacturing. Mike Rock, the store manager or owner, also told me to hurry and set up a delivery with Miguel as soon as possible as he is very busy. Miguel delivered the furniture in 2 days for a fee of $79. Miguel was interested in my grandmother's old treadle sewing machine. He wanted another fee for removing my old furniture so I gave him the machine in lieu of another fee. After Miguel left I noticed that the seat cushion on the sofa and loveseat didn't fit the frames and hung over several inches. It was also apparent that the back pillows had very little stuffing in them. The upholstery fabric is not durable and has already torn so I keep blankets on the furniture. I tried to contact Rock Bottom Beds but was told to use the internet email to communicate which I did. There was a long delay before I heard back from Mike and he said to contact Sofab.com. and to send pictures. I tried that but the computer didn't find that address. By this time my American Express bill arrived so I filed a dispute with Rock Bottom Beds for the $560 owed. I want Rock Bottom Beds to pick up the furniture. I want this awful furniture out of my home. Mike Rock finally told me there was a 3 year warranty on the furniture and I needed to contact [redacted] at [redacted]. [redacted] told me that he would send me some stuffing for the back pillows but that is only a part of the problem with the furniture. The seat cushions do not stay in place and slide out from the frame while sitting on them.Desired Settlement: I would like Rock Bottom Beds to pick up this furniture, refund my $300 Cash and credit my American Express Card $560. I hope this can be done quickly as I don't want to deal with this any longer. It is difficult to deal with Mike Rock and with [redacted] as they do not want to help the customer. I would also hope that the Revdex.com can help the public become aware of the business practices of Rock Bottom Beds and Sofab companies.

Business

Response:

Mrs [redacted] did purchase here. Very little of the other things she says are true. She has filed with American express to get a refund and was denied by Amex once our side was presented. She has a 3 year Mfg warranty. She contacted the mfg. And she insulted them instead of letting them help her. However they still will take care of any legitimate problem. The problem of "I don't like it" doesn't apply to any mfg warranty. Any further questions we can answer please email us, as you have. Sorry for a not giving a long drawn out explanation , but we have been repeating our response to her and Amex and Albany the (mfg) for many weeks. Repeating again after nearly 50 emails is becoming tiring.

Consumer

Response:

I am rejecting this response because: Rock Bottom Beds, Mike Rock, is selling inferior merchandise and he knows it. There are other complaints similar to mine on your web site. Rock communicated only on the internet, he gave partial answers to questions, delays, delays, delays, and is rude. I was told in a letter from American Express that Mike Rock had sent paperwork to them about the transaction after I heard from American Express that Mike Rock had not responded. The furniture in dispute is inferior and, if you check the pictures it explains why I don't want it and don't like it. The emails describe my complaints but Mike Rock does not communicate about the reasons of back pillows not filled, seat cushions don't fit the frame, seats slide out from the frame, the fabric is very poor quality. I have told him repeatedly but he says, "she doesn't like it." This company has caused me a great deal of stress as they rip me off for $860. I looked at other complaints from this company and the Revdex.com might want to try to shut them down instead of allowing them to take more money from the public. They are only open on weekends and that is another reason this is taking so song. [redacted] is not a solution. Their warranty is another farce as it is not understandable, or they don't stand by their products. There solution was to send me filling for the back cushions. I had already adding filling to the loveseat and could see that was only a small part of the problem. I am willing to go to court over this issue as I believe I have been cheated. I thought furniture companies had quality control laws they had to follow.I have sent you a copy of the warranty from Sofab which I didn't have for a long time although I asked for the warranty to be sent to me. Finally weeks later Mike Rock told me to email [email protected] to find it. [redacted]

Business

Response:

I will once again respond in full. we really do not want to continue to respond to this any more. we have many many times and repeating ourselves doesn't seem to help. however we will once again.1) rejection of the response. she is fully allowed to reject any and all responses. it doesn't make her right, but she is allowed. we have explained to Amex, to the mfg and her and to Revdex.com.2) we do not sell inferior merch. of course she thinks we do, and again is her right. sje tried this inferior merch out, prior to buying. this inferior merch is sold by the largest on line retailers in the world. amazon, wayfair etc.3) we have a good record with all consumer rights organizations. we always respond, in full and believe in the consumers right to disagree and dispute. 4) I have given this explanation several times, I have only given partial answers after repeating myself many many times. further duplication is not needed. but I am doing again here.5) I communicate on the internet only so all is in writing, so lies and mis claims , as are done here , can be documented. her story has changed and shifted several times. having emails makes it easier.6)I have never delayed, I have always given prompt answers. she was rude in the very beginning , at the time of purchase and in the first emails. I stood my ground and didn't give in to her threats and bullying, if that makes me rude. then so be it. I have been doing this for 25 years. I know how to handle people who try to get their way thru yelling and bullying tactics.7)The reason American express said I hadn't responded, is that I had not recd the complaint. we moved one door over in this center 5 years ago and they evidently didn't have the new address. we don't get a lot of amex cards, usually visa or mc. 8)as for inferior furniture, I responded to that in item # 2. the largest retailers on line and in brick and mortar purchase Albany mfg furniture (sofab is a division of theirs)9)they don't like it is not a reason to get a refund. we have posted on a. the purchase invoice b. the credit card slip c. at the pay counter that all sales are final. there are no refunds or exchanges or cancellations. there is NO pressure to buy, there are NO COMMISSIONED sales people, we are a self service atmosphere. 10) as for any defects, as I told her in the very first email, the mfg is to be contacted. she had the "outside" delivery company delivery and inspected in upon delivery and paid the delivery company for their services. when she first emailed her I gave her the 800 number and the website to contact sofab. the warranty info is there on their website. continued ...?

Business

Response:

Revdex.com complaint number [redacted] / rock bottom beds

Review: Chairs broke when sitting in them.

On Fathers Day, my mother and father-in-law bought a NEW dinette set consisting of 6 chairs and 1 table from Rock Bottom Beds at 384 N. Sunrise Ave, Roseville, CA 95661. They are a wholesale furniture store open only Sat. and Sun.

About 2 weeks ago my mother in law sat down in one of these chairs and the wood split and broke and she fell to the floor while holding my 9 month old daughter. Thankfully neither of them were injured, just a little shook up. The store owner would not take responsibility and claimed it was an assembly error from their third party delivery service (which cost $118). The delivery service delivered another chair, and a time to make sure the rest of the chairs were "sound" was scheduled, but no one showed up. Today, another chair broke. Thankfully, again, no one was hurt. The owner of Rock Bottom Beds, Mike Rock, again took no responsibility for his faulty product and refused to issue a refund when we returned to the store with our second complaint within this 4 week time frame. Even the $118 for shipping and assembly could not be refunded. We asked for the entire set to be replaced in case there were other faulty chairs, but Mike refused and responded with "all sales are final". We even asked Mike if he'd assemble the replacement chair himself so he's sure it's done right (since, according to him, his delivery service is inept) but, (surprise!) Mike refused and did not want any liability to be placed on him in case this chair also broke. Mike told me I had to deal with their third party delivery service if I wanted a replacement and refund.

Now, I can't speak for anyone else, but I think most will agree this is a poor and unacceptable way to run a business. Needless to say my family will never be going back to Rock Bottom Beds. Mike Rock refuses to be liable for anything and does not back his products. A good, honest company should not have a problem in doing so. They've put my family at risk with their poorly crafted furniture and have done nothing to right their wrong, blaming a delivery service for defective merchandiseDesired Settlement: Seeking refund for both broken chairs and $118 delivery and assembly fee.

Business

Response:

Consumer's Final Response

After 2 more of their chairs broke, this company finally issued us a refund of the entire dinette set.

However, even though our complaint has been taken care of, I believe this company should have a close eye kept on them. Based on other customer reviews and our experience, this isn't the first time this company has tried to "screw over" a customer and has, knowingly or not, sold faulty furniture/merchandise.

We had to "hound" this company to issue a refund and I feel the only reason they finally did was because they were afraid of a lawsuit we were ready to file against them.

Thank you.