Rock bottom did not honer their warrantiesI have paper work saying they honer their work for the lifetime of pool We purchased a pool from Rock bottom around June of About year later I noticed hair line cracks in the poolI called Rock bottom right awayThey sent a Supervisor to my house to investigateHe said to keep an eye on it,and if it gets worst call themNext year the cracks got worse, so I called againThey sent a person from their insurance to take pictures of the problemThis went on for several yearsThey told me several times that they couldn't do anything because of lawsuits being done with the cheap sand they used with the gunite on other pools and mineEventually a new insurance company got involved and rejected my claimThey said I need to go after the original Insurance carrierI was very disappointed with Rock bottom and went to there office to complainThey said their hands were tied and couldn't help me any moreI would like to sue them,but L
Initial Business Response / [redacted] (1000, 7, 2016/05/17) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @rockbottominc.net The insurance company has issued a claim number and have contacted Mr [redacted] and are awaiting paperwork from him Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Rock bottom is rightAn agent has contacted meand I also sent all the information to the insurance company requested, But I have not had a response from themI will not be satisfied until Rock Bottom accepts responsibility and repairs the damage Final Consumer Response / [redacted] (4200, 32, 2016/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Mr [redacted] It's apparent you must of seen my pool, because your analysis was it's superficial and cosmeticwhat do you mean? Can I fix it with some kind of Bondo? Is it an easy fix? Please Explain how it can be fixed Final Business Response / [redacted] (4000, 34, 2016/08/02) */ Mr***, Rock Bottom is not trying to make you feel that this problem is unimportant; just making reference that to date none of the pools have been leaking or loosing water per the leak detection companies utilized; and that they a have only been visual / cosmetic findings Again, if your actions of concern where as consistent as they have been with the Revdex.com possibly you would have been compensated prior to the statute of limitations
Initial Business Response /* (1000, 9, 2014/03/25) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@sbcglobal.net
The repairs are in the process of being repaired even though the pool is not under warranty
Rock bottom did not honer their warrantiesI have paper work saying they honer their work for the lifetime of pool
We purchased a pool from Rock bottom around June of About year later I noticed hair line cracks in the poolI called Rock bottom right awayThey sent a Supervisor to my house to investigateHe said to keep an eye on it,and if it gets worst call themNext year the cracks got worse, so I called againThey sent a person from their insurance to take pictures of the problemThis went on for several yearsThey told me several times that they couldn't do anything because of lawsuits being done with the cheap sand they used with the gunite on other pools and mineEventually a new insurance company got involved and rejected my claimThey said I need to go after the original Insurance carrierI was very disappointed with Rock bottom and went to there office to complainThey said their hands were tied and couldn't help me any moreI would like to sue them,but L
Initial Business Response /* (1000, 7, 2016/05/17) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@rockbottominc.net
The insurance company has issued a claim number and have contacted Mr. [redacted] and are awaiting paperwork from him
Initial...
Consumer Rebuttal /* (3000, 9, 2016/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Rock bottom is right. An agent has contacted me. and I also sent all the information to the insurance company requested, But I have not had a response from them. I will not be satisfied until Rock Bottom accepts responsibility and repairs the damage.
Final Consumer Response /* (4200, 32, 2016/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Mr [redacted]
It's apparent you must of seen my pool, because your analysis was it's superficial and cosmetic. what do you mean? Can I fix it with some kind of Bondo? Is it an easy fix? Please Explain how it can be fixed.
Final Business Response /* (4000, 34, 2016/08/02) */
Mr. [redacted], Rock Bottom is not trying to make you feel that this problem is unimportant; just making reference that to date none of the pools have been leaking or loosing water per the leak detection companies utilized; and that they a have only been visual / cosmetic findings.
Again, if your actions of concern where as consistent as they have been with the Revdex.com possibly you would have been compensated prior to the statute of limitations.
Rock bottom did not honer their warrantiesI have paper work saying they honer their work for the lifetime of pool We purchased a pool from Rock bottom around June of About year later I noticed hair line cracks in the poolI called Rock bottom right awayThey sent a Supervisor to my house to investigateHe said to keep an eye on it,and if it gets worst call themNext year the cracks got worse, so I called againThey sent a person from their insurance to take pictures of the problemThis went on for several yearsThey told me several times that they couldn't do anything because of lawsuits being done with the cheap sand they used with the gunite on other pools and mineEventually a new insurance company got involved and rejected my claimThey said I need to go after the original Insurance carrierI was very disappointed with Rock bottom and went to there office to complainThey said their hands were tied and couldn't help me any moreI would like to sue them,but L
Initial Business Response / [redacted] (1000, 7, 2016/05/17) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @rockbottominc.net The insurance company has issued a claim number and have contacted Mr [redacted] and are awaiting paperwork from him Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Rock bottom is rightAn agent has contacted meand I also sent all the information to the insurance company requested, But I have not had a response from themI will not be satisfied until Rock Bottom accepts responsibility and repairs the damage Final Consumer Response / [redacted] (4200, 32, 2016/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Mr [redacted] It's apparent you must of seen my pool, because your analysis was it's superficial and cosmeticwhat do you mean? Can I fix it with some kind of Bondo? Is it an easy fix? Please Explain how it can be fixed Final Business Response / [redacted] (4000, 34, 2016/08/02) */ Mr***, Rock Bottom is not trying to make you feel that this problem is unimportant; just making reference that to date none of the pools have been leaking or loosing water per the leak detection companies utilized; and that they a have only been visual / cosmetic findings Again, if your actions of concern where as consistent as they have been with the Revdex.com possibly you would have been compensated prior to the statute of limitations
Initial Business Response /* (1000, 9, 2014/03/25) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@sbcglobal.net
The repairs are in the process of being repaired even though the pool is not under warranty
Rock bottom did not honer their warrantiesI have paper work saying they honer their work for the lifetime of pool
We purchased a pool from Rock bottom around June of About year later I noticed hair line cracks in the poolI called Rock bottom right awayThey sent a Supervisor to my house to investigateHe said to keep an eye on it,and if it gets worst call themNext year the cracks got worse, so I called againThey sent a person from their insurance to take pictures of the problemThis went on for several yearsThey told me several times that they couldn't do anything because of lawsuits being done with the cheap sand they used with the gunite on other pools and mineEventually a new insurance company got involved and rejected my claimThey said I need to go after the original Insurance carrierI was very disappointed with Rock bottom and went to there office to complainThey said their hands were tied and couldn't help me any moreI would like to sue them,but L
Initial Business Response /* (1000, 7, 2016/05/17) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@rockbottominc.net
The insurance company has issued a claim number and have contacted Mr. [redacted] and are awaiting paperwork from him
Initial...
Consumer Rebuttal /* (3000, 9, 2016/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Rock bottom is right. An agent has contacted me. and I also sent all the information to the insurance company requested, But I have not had a response from them. I will not be satisfied until Rock Bottom accepts responsibility and repairs the damage.
Final Consumer Response /* (4200, 32, 2016/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Mr [redacted]
It's apparent you must of seen my pool, because your analysis was it's superficial and cosmetic. what do you mean? Can I fix it with some kind of Bondo? Is it an easy fix? Please Explain how it can be fixed.
Final Business Response /* (4000, 34, 2016/08/02) */
Mr. [redacted], Rock Bottom is not trying to make you feel that this problem is unimportant; just making reference that to date none of the pools have been leaking or loosing water per the leak detection companies utilized; and that they a have only been visual / cosmetic findings.
Again, if your actions of concern where as consistent as they have been with the Revdex.com possibly you would have been compensated prior to the statute of limitations.