Rock-Star Nail-Designs

This is [redacted] , speaking on behalf of my wife (owner of business)You asked me to write a reply to the complaint so I haveHow do I submit itHere? See below: Hello My name is [redacted] and I am husband to the owner of the newly formed Fort Collins business, 'Rock-Star Nail-Designs' (www.RockStarNailDesigns.com)I speak on behalf of my wife because her English is somewhat limited when it comes to many things (she is a immigrant from Vietnam) Sorry to be late in responding to this Revdex.com noticeWe do not check our mailbox oftenThis Revdex.com letter suggested that “email & phone attempts were made to reach us” (but I am afraid their March letter was first we ever heard of a problem)Anyway, my Revdex.com account administrator suggested that if our business wanted to offer my side of the story, it might help with closure First, we wish to apologize to the customer, ***She visited us during the very first few weeks of our grand-openingOf course, we don't want ANY customer leave unhappyBut, at the time of ***'s return (to complain), she was politely asked to call or visit us during the weekends, when I (manager) was aroundI never heard back from [redacted] yet, she jumped to file this report with the Revdex.com I read in the complaint how [redacted] was expecting her nail-job to last two weeksMy wife mentioned this time-frame, in confidence, because normally, the lifespan of pedicure/manicure is usually about weeksOf course, this time-frame can vary according to the growth & health of each customer's nailsAs an example, ***'s manicure lasted almost the average time-frame & she was satisfied her for the first days of the visitOnly days before two weeks had passed, [redacted] returned to complain, with threats Anyhow, I wish I was there at the time of ***'s complaint, but I was notMy wife (owner) is any excellent nail-tech but her limited English can sometimes be frustrating to hear (when she is stressed)This is why politely my wife asked the customer to reach me, later during weekendsMy wife is only the nail-tech and not trained to deal with administrative fires like thisBut now, I would like to make the matter right, If [redacted] would agree to come back to our salon and try us again, we will win her over! But, we will not agree to just refund [redacted] for the first visitWe are sorry CLAIMS: In this Revdex.com complaint, [redacted] states that she offered a $tip during the initial visitThe tip amount was actually only $Also, the customer states that my wife threatened to call the police if [redacted] did not leaveMy wife never mentioned the policeLastly, my wife wanted to mention that during the return to complain, [redacted] verbally threatened to shut our business downWe do not understand why [redacted] would refuse to reach me during weekends but still had the rage to threaten us and file a Revdex.com reportWe feel that the customer handled matters poorly and that if they really wanted resolve, they could have reached me during weekends Perhaps Rock-Star Nail-Designs is not the best place for ***We regret this but, the customer has the right to go anywhereAs I said, if [redacted] wishes to schedule a new (paid) service with us, I will personally make sure she gets the royal treatmentI am so sorry that things elevated to this point (and embarrassed that the Revdex.com has to be involved) [redacted] & [redacted] , Rock-Star Nail-Designs WElizabeth Street #C- Fort Collins, CO ###-###-#### www.RockStarNailDesigns.com [email protected]

Hello [redacted] My name is Richard P [redacted] and since conception, I have been founder/manager of Rock-Star Nail-Designs (my dear wife being the famous tech here, as well as the shops registered owner).I read your complaint and am very embarrassed because frankly everything in your claim is trueWe are a small business, bursting at the seems and my poor wife cannot seem to find good help (so, she has started using her unexperienced son)I am trying my best to sharpen his work-habits but sadly, you became victim to our shops secret problem (no good help to support my wife during growth).Since I am the GM for Rock-Star Nail-Designs, I am trying my best to correct QC and licensing issuesAnd, my wife and recently informed me that her son is NOW licensedIf you really need to see a copy of the tech's permit, feel free to visit our shop again and ask Duy to show youAs for your refund, we can agree to that but, we have no record of your appointmentdid you pay with cash or do you have a credit card stub? Let us know and I will take care of you.Please forgive us for your feeling a "bait & switch' with our serviceAs I said, the tech in question claims to have his license all complete (now)His name is Duy Q [redacted] and usually, he is at the shop often (if you wished to get an apology direct from him).I am trying very hard to make a good business for my loving wifeAs you saw, she keep very busy doing the nails but, her English is not always smooth so, I represent her in affairs like this.May I please have your forgiveness? Please do not push this any furtherWe are very sorry and assure that if you return someday, Duy will do a better job, okay?Richard P [redacted] GM, Rock-Star Nail-DesignsHusband to ownerStep-father to Duy [redacted] (tech in question)

Hello ***
My name is Richard P*** and since conception, I have been founder/manager of Rock-Star Nail-Designs (my dear wife being the famous tech here, as well as the shops registered owner)I read your complaint and am very embarrassed because frankly everything in your claim
is trueWe are a small business, bursting at the seems and my poor wife cannot seem to find good help (so, she has started using her unexperienced son)I am trying my best to sharpen his work-habits but sadly, you became victim to our shops secret problem (no good help to support my wife during growth).Since I am the GM for Rock-Star Nail-Designs, I am trying my best to correct QC and licensing issuesAnd, my wife and recently informed me that her son is NOW licensedIf you really need to see a copy of the tech's permit, feel free to visit our shop again and ask Duy to show youAs for your refund, we can agree to that but, we have no record of your appointmentdid you pay with cash or do you have a credit card stub? Let us know and I will take care of youPlease forgive us for your feeling a "bait & switch' with our serviceAs I said, the tech in question claims to have his license all complete (now)His name is Duy Q*** *** and usually, he is at the shop often (if you wished to get an apology direct from him).I am trying very hard to make a good business for my loving wifeAs you saw, she keep very busy doing the nails but, her English is not always smooth so, I represent her in affairs like thisMay I please have your forgiveness? Please do not push this any furtherWe are very sorry and assure that if you return someday, Duy will do a better job, okay?
Richard P***
GM, Rock-Star Nail-Designs
Husband to owner
Step-father to Duy *** (tech in question)

Hello ***My name is Richard P*** and since conception, I have been founder/manager of Rock-Star Nail-Designs (my dear wife being the famous tech here, as well as the shops registered owner).I read your complaint and am very embarrassed because frankly everything in your claim is trueWe are a
small business, bursting at the seems and my poor wife cannot seem to find good help (so, she has started using her unexperienced son)I am trying my best to sharpen his work-habits but sadly, you became victim to our shops secret problem (no good help to support my wife during growth).Since I am the GM for Rock-Star Nail-Designs, I am trying my best to correct QC and licensing issuesAnd, my wife and recently informed me that her son is NOW licensedIf you really need to see a copy of the tech's permit, feel free to visit our shop again and ask Duy to show youAs for your refund, we can agree to that but, we have no record of your appointmentdid you pay with cash or do you have a credit card stub? Let us know and I will take care of you.Please forgive us for your feeling a "bait & switch' with our serviceAs I said, the tech in question claims to have his license all complete (now)His name is Duy Q*** *** and usually, he is at the shop often (if you wished to get an apology direct from him).I am trying very hard to make a good business for my loving wifeAs you saw, she keep very busy doing the nails but, her English is not always smooth so, I represent her in affairs like this.May I please have your forgiveness? Please do not push this any furtherWe are very sorry and assure that if you return someday, Duy will do a better job, okay?Richard P***GM, Rock-Star Nail-DesignsHusband to ownerStep-father to Duy *** (tech in question)

This is [redacted], speaking on behalf of my wife (owner of business). You asked me to write a reply to the complaint so I have. How do I submit it. Here? See below:
Hello
My name is [redacted] and I am husband to the owner of the newly formed Fort Collins business,...

'Rock-Star Nail-Designs' (www.RockStarNailDesigns.com). I speak on behalf of my wife because her English is somewhat limited when it comes to many things (she is a 2006 immigrant from Vietnam).
Sorry to be late in responding to this Revdex.com notice. We do not check our mailbox often. This Revdex.com letter suggested that “email & phone attempts were made to reach us” (but I am afraid their March 10 letter was first we ever heard of a problem). Anyway, my Revdex.com account administrator suggested that if our business wanted to offer my side of the story, it might help with closure.
First, we wish to apologize to the customer, [redacted]. She visited us during the very first few weeks of our grand-opening. Of course, we don't want ANY customer leave unhappy. But, at the time of [redacted]'s return (to complain), she was politely asked to call or visit us during the weekends, when I (manager) was around. I never heard back from [redacted] yet, she jumped to file this report with the Revdex.com.
I read in the complaint how [redacted] was expecting her nail-job to last two weeks. My wife mentioned this time-frame, in confidence, because normally, the lifespan of pedicure/manicure is usually about 2 weeks. Of course, this time-frame can vary according to the growth & health of each customer's nails. As an example, [redacted]'s manicure lasted almost the average time-frame & she was satisfied her for the first 10 days of the visit. Only 4 days before two weeks had passed, [redacted] returned to complain, with threats.
Anyhow, I wish I was there at the time of [redacted]'s complaint, but I was not. My wife (owner) is any excellent nail-tech but her limited English can sometimes be frustrating to hear (when she is stressed). This is why politely my wife asked the customer to reach me, later during weekends. My wife is only the nail-tech and not trained to deal with administrative fires like this. But now, I would like to make the matter right, If [redacted] would agree to come back to our salon and try us again, we will win her over! But, we will not agree to just refund [redacted] for the first visit. We are sorry.
FALSE CLAIMS: In this Revdex.com complaint, [redacted] states that she offered a $10 tip during the initial visit. The tip amount was actually only $1. Also, the customer states that my wife threatened to call the police if [redacted] did not leave. My wife never mentioned the police. Lastly, my wife wanted to mention that during the return to complain, [redacted] verbally threatened to shut our business down. We do not understand why [redacted] would refuse to reach me during weekends but still had the rage to threaten us and file a Revdex.com report. We feel that the customer handled matters poorly and that if they really wanted resolve, they could have reached me during weekends.
Perhaps Rock-Star Nail-Designs is not the best place for [redacted]. We regret this but, the customer has the right to go anywhere. As I said, if [redacted] wishes to schedule a new (paid) service with us, I will personally make sure she gets the royal treatment. I am so sorry that things elevated to this point (and embarrassed that the Revdex.com has to be involved).
[redacted] & [redacted],
Rock-Star Nail-Designs
1232 W. Elizabeth Street #C-4
Fort Collins, CO 80521
###-###-####
www.RockStarNailDesigns.com
[email protected]

Complaint: [redacted]
I am rejecting this response because:
The business owner did NOT give me the option to contact him, be it on weekends or at another time. The person who was involved in the dispute when police were mentioned was my fiance Josh, not me, [redacted]. I did tip $10, not $1, but at this point, the salon has made it evident that they do not want my business and it's been long enough since the incident that I shall just take my business elsewhere. There are enough factual errors in the report made by the business owner that it seems that resolution is not possible, especially since Josh was told that there was no owner, no manager, and no potential for resolution. Due to the fact that we were not given an option for direct resolution, which would certainly have been my preference, we had no opportunity to resolve the issue without Revdex.com involvement.
Regards,
[redacted]