Rock Valley Federal Credit Union

[redacted] To Whom It May Concern: I am replying again on the above referenced case without private information since this is not a secure email or secure web portalI hope that you have sufficient information to close the caseIf not, please provide a secure manner in which we can provide additional information On July 15, 2017, our member referenced in the case came in to [redacted] Credit Union (RVCU) to dispute a debit card transactionShe referenced the transaction in her disputeIt was for $she stated on the dispute that she had authorized $ On July 31, RVCU sent a letter to the member stating that she was given provisional credit in the amount of $233.00, which was temporary until her dispute/claim was completed The letter also explained that if her claim was denied, this provisional credit would be retracted On August 16, RVCU received a $credit from [redacted] and on October 3, 2017, [redacted] notified RVCU that the case had been closed and no further credits would be given On October 4, RVCU debited the member’s account for $140.00, which is the difference between the original $charge and the credit RVCU received from ***It is also the amount she indicated was originally authorizedA $NSF courtesy fee refund was posted at that time and mentioned in the letter that we mailed her explaining the why she debited $ Since that time RVCU has posted another $courtesy fee refund resulting in $in fees waivedWe consider the issue resolved Sincerely, [redacted] Executive Vice President [redacted] Credit Union [redacted] Loves Park, IL Ph: [redacted] www.rockvalleycreditunion.org Like Us on Facebook!

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To Whom It May Concern:   I am replying again on the above referenced case without private information since...

this is not a secure email or secure web portal. I hope that you have sufficient information to close the case. If not, please provide a secure manner in which we can provide additional information.   On July 15, 2017, our member referenced in the case came in to [redacted] Credit Union (RVCU) to dispute a debit card transaction. She referenced the transaction in her dispute. It was for $233.00 she stated on the dispute that she had authorized $140.00.   On July 31, 2017 RVCU sent a letter to the member stating that she was given provisional credit in the amount of $233.00, which was temporary until her dispute/claim was completed.   The letter also explained that if her claim was denied, this provisional credit would be retracted.   On August 16, 2017 RVCU received a $93.00 credit from [redacted] and on October 3, 2017, [redacted] notified RVCU that the case had been closed and no further credits would be given.  On October 4, 2017 RVCU debited the member’s account for $140.00, which is the difference between the original $233.00 charge and the credit RVCU received from [redacted]. It is also the amount she indicated was originally authorized. A $30.00 NSF courtesy fee refund was posted at that time and mentioned in the letter that we mailed her explaining the why she debited $140.00.   Since that time RVCU has posted another $30.00 courtesy fee refund resulting in $60.00 in fees waived. We consider the issue resolved.   Sincerely,   [redacted] Executive Vice President   [redacted] Credit Union [redacted] Loves Park, IL  61111 Ph:  [redacted] www.rockvalleycreditunion.org Like Us on Facebook!