Complaint: [redacted] I am rejecting this response because: This is a faulty roof and the installation was a joke The business should admit to this and should have done everything possible to rectify the issuesAfter installation last May, the first leak surfaced at the end of the summerBusiness came out and replaced the ridge row and fixed that issueWithin a year the second leak occured after a snow stormBusiness came out times and simply applied caulking around the leaking ventThere was, and never has been condensation in the atticAfter the leak continued, business was dumbfounded and said they've done all they canI contacted another roofer who came out and asked why they hadn't tried replacing the vent (a logical next step)Roofer replaced the vent and as a precaution I had them replace all roof vents with a better quality ventThis was an out of pocket expense and a simple, logical fixDuring the winter (still within a year of installation) I noticed water leaking from around two guttersEarly in the summer, I contacted a gutter company who indicated it was a roof issueAfter informing the business and on two occasions they finally came over to have a lookAs usual, owner said it was wasn't his issue and the roof was fineHe informed me he could get a hose and try to figure out the issue but it would be an extra costMy roof had no leaking issues until Rock Roofing replaced itOnce again, I guess all of these issues are coincidences? I'm not looking for reconciliation from this company because the response will be the same, "it's not our fault or I don't know how to fix it" Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Rock's Roofing installed [redacted] roof in May of About year later, he called with a leakThe leaking areas that the customer was having through the roof as I tried to explain to him on more than one occasion was possible condensation in the atticRock's Roofing went out to his property times to assess the problemWe never saw it leaking in the times we were out to check on itThe other roofer that he hired installed additional attic vents which did solve the problemTherefore, as I mentioned to the customer, the additional venting in the roof relieved the vapor inside the atticThe leaking stoppedI tried to tell the customer that it was the condensation in the attic repeatedly to no avail [redacted] just called recently to complain about water flowing over the top of the guttersThe leaking along the gutter in the back was not due to the valleys, the valleys were installed properly and all metal flashings were installed properlyThe building inspector did pass this roof after the installation with no correctionsI took pictures of the areas in question yesterday and offered to show them to the customer and explain that we performed all roofing procedures properlyHe did not want to see the pictures and hung up the phoneI have not been able to contact the customer sinceA year and a half has gone by since the new roof was installed and he just recently called regarding the guttersThe gutter issue is most likely the gutter spikes (fasteners) that hold up the gutterThere are different methods of fastening guttersThe new method that does not leak uses hidden hangersHe has the old method called spikes and farrowsWe did not replace any gutters with the new roofThese were already on the gutter
Complaint: [redacted] I am rejecting this response because: This is a faulty roof and the installation was a joke The business should admit to this and should have done everything possible to rectify the issuesAfter installation last May, the first leak surfaced at the end of the summerBusiness came out and replaced the ridge row and fixed that issueWithin a year the second leak occured after a snow stormBusiness came out times and simply applied caulking around the leaking ventThere was, and never has been condensation in the atticAfter the leak continued, business was dumbfounded and said they've done all they canI contacted another roofer who came out and asked why they hadn't tried replacing the vent (a logical next step)Roofer replaced the vent and as a precaution I had them replace all roof vents with a better quality ventThis was an out of pocket expense and a simple, logical fixDuring the winter (still within a year of installation) I noticed water leaking from around two guttersEarly in the summer, I contacted a gutter company who indicated it was a roof issueAfter informing the business and on two occasions they finally came over to have a lookAs usual, owner said it was wasn't his issue and the roof was fineHe informed me he could get a hose and try to figure out the issue but it would be an extra costMy roof had no leaking issues until Rock Roofing replaced itOnce again, I guess all of these issues are coincidences? I'm not looking for reconciliation from this company because the response will be the same, "it's not our fault or I don't know how to fix it" Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Rock's Roofing installed [redacted] roof in May of About year later, he called with a leakThe leaking areas that the customer was having through the roof as I tried to explain to him on more than one occasion was possible condensation in the atticRock's Roofing went out to his property times to assess the problemWe never saw it leaking in the times we were out to check on itThe other roofer that he hired installed additional attic vents which did solve the problemTherefore, as I mentioned to the customer, the additional venting in the roof relieved the vapor inside the atticThe leaking stoppedI tried to tell the customer that it was the condensation in the attic repeatedly to no avail [redacted] just called recently to complain about water flowing over the top of the guttersThe leaking along the gutter in the back was not due to the valleys, the valleys were installed properly and all metal flashings were installed properlyThe building inspector did pass this roof after the installation with no correctionsI took pictures of the areas in question yesterday and offered to show them to the customer and explain that we performed all roofing procedures properlyHe did not want to see the pictures and hung up the phoneI have not been able to contact the customer sinceA year and a half has gone by since the new roof was installed and he just recently called regarding the guttersThe gutter issue is most likely the gutter spikes (fasteners) that hold up the gutterThere are different methods of fastening guttersThe new method that does not leak uses hidden hangersHe has the old method called spikes and farrowsWe did not replace any gutters with the new roofThese were already on the gutter