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Rockabilia Inc

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Rockabilia Inc Reviews (3)

I am sorry for the inconveniences-- unfortunately our packages do not include forwarding or return service if the address is undeliverable for some reason.We will process a refund for this order-- the customer will see a refund back to the same card originally used for their order within 2-10...

business days. Sorry again for the inconveniences.

The customer may have misunderstood the status of the item--it was listed as "Ships 7-12 Business days"... I believe the customer was under the impression it would be delivered within 7-12 days, but what that means is it takes 7-12 business days for it to restock and then ship. I am sorry for any...

confusion on delivery time. The item is officially licensed--it was originally printed by Bravado, Bravado sold their inventory to American Tee, we get the item from American Tee.  The item is authentic--lots of officially licensed items will be printed on Hanes, Fruit of Loom, Anvil, Gildan--all sorts of brands. Having a band's name printed on the inside is only required if the band and manufacturer have an agreement to do so.  Bigger, more established bands like Metallica or Beatles may require their logo on items, but smaller, lesser known bands may not have that agreement. The customer mentioned the item being available on Ebay and Amazon as another reason of suspicion--those are our listings. Rockabilia gets it from American Tee---American Tee buys up left over tour merch, discontinued items, and overstock from licensed suppliers.  This item is out of print now, and probably why no one else is offering it.  As far as the logo--I am sorry the customer is unhappy with the color, but the logo should not be rubbing off.  If the item is defective, as long as it has not been worn or washed, it can be returned for refund.  Unfortunately we will require the item returned before we can proceed.  Again, I am sorry the customer is unhappy with the item and strongly feels the item is fake, but the item is officially licensed merchandise.

Initial Business Response /* (1000, 5, 2016/02/29) */
I am sorry for the inconveniences. Yes, the item originally ordered started as a back order, and later became discontinued. We sent emails 1/11/16, and again 2/1/16 to let the customer know they had store credit, and the options to request an...

exchange or refund. We did not receive a reply to the emails sent, so we mailed a letter. We did attempt to let the customer know the store credit was available.
We received the charge dispute from the customers credit card company 1/26/16-- we responded thru fax, accepting the charge back.
The customer called 2/23/16-- the customer said the card company would not release the charge back until we responded or until 3/8/16. We explained we would find the original paperwork from 1/26/16 and fax acceptance again.
We did fax the paperwork to the customer's credit card company the following day--2/24/16. The customer should receive their refund from their credit card company; I cannot say for sure why their card company did not receive our previous reply accepting charge back, but I am sorry for the delays.
We cannot process a refund while an ongoing dispute or claim is in progress-- the customer may need to follow up with their credit card company for more details on their refund/ claim.
Sorry again for the delays and inconveniences.
Thanks

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