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RockBrook Construction & Renovation

7537 Mentor Ave, Mentor, Ohio, United States, 44060-5442

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In January 2020 I contacted RockBrook Construction and Renovation to get an estimate on repairing small areas on two ceilings,installation of a light and wrapping four posts at my home. On January 17th the owner came to appraise the job. I received an invoice by email on January 21st quoting 982.30 for the projects to be done (including Azek wrap, drywall, labor and light installation). I made a down payment of 532.30 and the crew was to come February 8th. On the 6th *** cancelled and rescheduled for February 15th. On the 15th *** (I now know they are co-owners) showed up, worked for two hours and said they required (and received) the balance (450.00). They cut out a large hole in one ceiling, drywall was taped in (leaving irregular depths) and a thin coating of texturing slopped up. The tape shows all the way around, discoloring shows along two edges, ceiling dust (and texturing) is on the walls, stairs and carpeting.The 2nd ceiling was sanded partially down (again without covering furniture, walls, carpet) and texturing slopped up (again discoloring and irregular depths showing). When asked about the light, I was told their electrician would be in touch, to date, I have not heard from anyone. I was charged for Azek wraps but they arrived with less expensive wood-look planks. The posts were cut in half and removed (without authorization),(no supports put in place) they destroyed two brick pedestals and damaged the facade above. I was told they would come to repair the brick when the weather warmed. I sent several texts (on February 16 and 17) to *** asking when they would come repair the ceilings and finish the posts, I got no response. On February 18th I sent a last request; his response was "I am very busy"and "cannot just drop everything...because it is convenient for you guys". He went on to say,he would be busy the next three weeks as well. To date I have received no further correspondence from them. Their work was unprofessional and incomplete.

RockBrook Construction & Renovation Response • Apr 28, 2020

Ok. So we were called out to wrap exterior posts and a drywall repair. Drywall repair was completed. We demoed the old post and the brick bases crumbled apart. We confirmed with the client about taking the brick bases out and they needed new brick. We advised client we could not complete job until early April when the weather was consistently warm to properly do this job. She contacted us telling me when we should come out. That is not how our schedule works. We had other jobs and the weather was not warm enough. Client filed complaint before giving us the opportunity to finish the job. We are not in a position to pay the client this amount of money.

Customer Response • Apr 29, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards

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Address: 7537 Mentor Ave, Mentor, Ohio, United States, 44060-5442

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