Initial Business Response / [redacted] (1000, 12, 2014/10/01) */ 9/30/ Hello, This is in response to a customer complaint, by the name of [redacted] located in [redacted] IL Our cabinets are imported from China, and when clients purchase the cabinets, they are required to make a 50% deposit to hold the cabinetsIf the cabinets are out of stock at that time, we advise the client that the cabinets should be arriving within a certain estimated time frameSince the cabinets are coming from overseas we do not know an exact time frame, we also do receive shipments of the same color, in which the needed cabinets for the order may be spread out between shipmentsThe customer knows all of this information and it is their decision to wait for the cabinetsIf they do not wish to wait any longer we do offer a full refund In this case, Mr [redacted] was aware that we were still waiting for the shipments and we did communicate this is with him through out the whole process and did offer him discounts or a full refundHe wished to keep waiting, and when the cabinets did arrive we helped him to get delivered and installed within daysThe installer was missing two parts, a door panel which is purely decorative and two hinges to put the doors onWe did send a service tech out and got these parts put on for himAt that time, Mr [redacted] complained that the refrigerator was not opening fully, this was because his wall was too short and the installer did not have much room to install a spacerWe did offer to try to move everything over and we do currently have him set up for a work order on Friday, October 3rdMr [redacted] still has a balance due with us that he did not pay for graniteGranite had no issues and we did also give him discounted installation for the cabinetsAt this time Mr [redacted] owes Rockcounter $ for granite installation, which we do expect to receive after his project is completeWe did have a few very minor issues which we did resolveMissing a decorative door panel that does not function and a few hinges did not affect use of the kitchen and we did take care of it with a service technician as soon as it was brought to our attention We stand behind our quality and exceptional customer service, and we always continue to warranty our product and services
Initial Business Response / [redacted] (1000, 12, 2014/10/01) */ 9/30/ Hello, This is in response to a customer complaint, by the name of [redacted] located in [redacted] IL Our cabinets are imported from China, and when clients purchase the cabinets, they are required to make a 50% deposit to hold the cabinetsIf the cabinets are out of stock at that time, we advise the client that the cabinets should be arriving within a certain estimated time frameSince the cabinets are coming from overseas we do not know an exact time frame, we also do receive shipments of the same color, in which the needed cabinets for the order may be spread out between shipmentsThe customer knows all of this information and it is their decision to wait for the cabinetsIf they do not wish to wait any longer we do offer a full refund In this case, Mr [redacted] was aware that we were still waiting for the shipments and we did communicate this is with him through out the whole process and did offer him discounts or a full refundHe wished to keep waiting, and when the cabinets did arrive we helped him to get delivered and installed within daysThe installer was missing two parts, a door panel which is purely decorative and two hinges to put the doors onWe did send a service tech out and got these parts put on for himAt that time, Mr [redacted] complained that the refrigerator was not opening fully, this was because his wall was too short and the installer did not have much room to install a spacerWe did offer to try to move everything over and we do currently have him set up for a work order on Friday, October 3rdMr [redacted] still has a balance due with us that he did not pay for graniteGranite had no issues and we did also give him discounted installation for the cabinetsAt this time Mr [redacted] owes Rockcounter $ for granite installation, which we do expect to receive after his project is completeWe did have a few very minor issues which we did resolveMissing a decorative door panel that does not function and a few hinges did not affect use of the kitchen and we did take care of it with a service technician as soon as it was brought to our attention We stand behind our quality and exceptional customer service, and we always continue to warranty our product and services