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Rocketeer Games Studio

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Reviews Rocketeer Games Studio

Rocketeer Games Studio Reviews (6)

RGS states players must abide by the TOS but clearly that is not the case, example from RGS, "ToS, it states that we can enforce our policy however we deem necessary and at our sole discretion. We can also choose not to enforce the policy as well. We don't need to explain ourselves." That is in direct conflict with stated TOS " You shall not have an Account or use the Games if you have previously been removed by RGS or previously been banned from playing any RGS game;" in regards to permanently banned players being able to still play the game. The term permanently means indefinitely; for all time which is blatantly not the case, so RGS are either lying or a very unethical company. RGS themselves have no credibility when it comes it providing paying content that does not meet expectations or work as suggested. Again they suggested they are not bound under the Consumer Rights Act. Is that ethical to sell a faulty product? Last certain MODERATORS are giving out personal information regarding players which is again in contradiction to the very own TOS that players must abide by.

Rocketeer Games.
Seems that while the game is somewhat fun to play, the actions of a few make for miserable gameplay. Devs don't respond to problems, and in order to complain about anything, you need to provide a screen shot, which in some cases is hard to do.
Glitches, that need repair, and a simple patch would fix it.
don't care about the weapons, but it's kind of difficult to enjoy playing when you can't even get started or get to a vehicle to start playing due to kurganets sitting on bridges, and exploiting a glitch in the spawn point.
so where's the fun in that, spawn, get killed by machine guns from tanks, a volley of tank fire, or missles, all before one can get to a vehicle to start to play.
or the fully armed helicopters moving up and down, firing a barrage of missles/weapons refilling and doing it again.

Shouldn't allow the kurganets, and any chopper above the gazelle to play in the short maps, or fix the spawn glitch
make the helicopters more susceptible to dying when within the spawn points, again, hovering and firing missles when trying to get to vehicles is tiresome
Heavier armoured vehicles die quicker in spawn circles/points

It's a simple fix for the devs, but it's looking more like rocketeer has got thier money so who cares.

should also have a report button/link from within the game, which won't happen

Also if someone takes the time to actually get a screen shot of glitching or stacking or spawn killing at will, then it needs to be taken seriously, and bans' starting to happen..several day bans, ...
I've seen friends get banned for 24 hours for typing F[redacted] o** but spawn killing and stacking goes unpunished..
Sad

Review: On Mon, Dec 7, 2015 at 2:45 AM, [redacted] wrote:

Hi I had to make a new account because my other one quit working I could log in and stuff on RCR but in the browser for the arena no games would come up to choose from I spent money for weapons for that account also my account was gamer ID# [redacted] outlander my new account is kill53 gamer ID# [redacted] is there any way you can give me my weapons and coins to my new account because I spent a lot for my weapons you can check to see how much problems I had by all the comments I sent out THANKS [redacted] Hi this is [redacted] I had problems with RCR last week what it was doing when I browsed the arena for games to play there wasn't any games showing to play it's still doing it to .I put it on post for help and [redacted] told me to clear the cache but that didn't do anything either by the the 8th day I was starting to get mad . so I thought maybe uninstalling it might make it work but it didn't by this time it wouldn't even let me install a new account and that made me madder. I finally got it to down load so I could make a new account but I had to uninstall it 6 to 9 times the problem I have now is I spent money on weapons and stuff and I have coins boost and other stuff in my old account . since both accounts are in RCR can I get my old account transfer over to my new account here are my accounts the old account is [redacted] ID # [redacted] new account [redacted] thank you [redacted] p/s I also posted that I was having problems with RCF a long time ago and it's still doing this it crashes every game when I play, when the score gets above 39 no matter what team the game crashes every game I got a new computer and I had a text. look at it and he said it wasn't my computer and it had to do with your end of it I uninstalled it and clear the cache and nothing it stilled crashes I love play the games at 53 years old I enjoy playing with people from other countries any way can you transfer the old to my new thanksDesired Settlement: a refund from both my accounts from [redacted] and [redacted]

Review: I am writing to file a complaint against Rocketeer Games Studio LLC over a recent change to its product [redacted] The product is a video game and while that might seem trivial rest assured there is real money involved in this issue. The game is a first person shooter and in it players can purchase weapons. The issue is a recent update that changed the specs of these weapons. For example in the game weapon A was listed to have the specs of XYZ and was sold to players (myself included) as such and then Rocketeer changed the specs to those weapons after the consumer had paid for the product. The update reduced the weapons specs which has changed the product to something less then what was paid for and the weapons no longer operate in the manner in which they were sold. Rocketeer sold weapon A with the specs of XYZ and then after collecting payment changed the specs to Z.Many others and I are now left with a product that functions in a reduced manner as a result of Rocketeers update. This is like buying a car because it has power windows and then having the dealer show up at your house 6 months later and replace that feature with manually operated windows.Rocketeer's response to this issue is that they are "balancing the game" and that their Term of Services ("Rocketeer Games Studio may use all Content for any purpose, including for commercial or promotional use without restriction or compensation to you. You agree not to copy, redistribute, publish or otherwise exploit any Content in violation of the intellectual property rights of Rocketeer Games Studio or any other third party.") allows them to make these changes. However is it not fraudulent to sell a product and then after collecting payment intentionally reduce it's functionally and value and is fraud still fraud regardless of a TOS wordage?Desired Settlement: Many are upset and some are leaving the game over this issue and I most likely will be joining them. But I paid real money for these items and I want those functions restored or I want to be reimbursed for the lost I took on buying items that where then taking back by the company. I no longer feel I can trust this company and others should be made aware of what is happening with this product.

Business

Response:

Pursuant to our stated Terms of Service, no contractual

terms were broken.

Furthermore, players were given a one week grace period to

test out other premium in game weapons and were allowed to freely exchange them

for ones they deemed better suited for them.

Regarding the issue of cash refunds, we do not take direct

payments from players. Instead the players make purchases though the web

platforms our game is on, such as [redacted] and [redacted]. We inform all

players that if they want a refund that they must contact the platform from

which they made purchases. Or they can contact their credit card company

directly.

And finally, we always make an effort to inform our players

weeks in advance of any game changes. Please let me know if you have any

further questions.

Thank you

Rocketeer Games Studio, LLC

Consumer

Response:

I am rejecting this response because:

Review: Hello, This complaints regards to a false advertisement that Rocketeer games did a few weeks ago. In order to play their online game one has to purchase weapons to compete against other players . They sell these weapons for coins which could be bought by credit cards. Several weapons are limited edition and because of that they have higher power then other average guns. These cost about 1000 coins which would be equal to 20$ US. I had purchased several limited edition weapons from them going back in the last 2 years I've been playing this game but recently they had changed the specifications of these limited weapons to similar to one can but for one quarter of the price . If I'd known that they will be making these changes I would've NEVER purchased or spent this kind of money on these weapons. They had a false advertisement by tricking players to buy more expensive weapons with more power but later they will take the power away without refunding the coins players had spent. Could you please look into this matter and find out how is it possible for this company to advertising one thing but later they changing what was advertised without any warning?ThanksZ [redacted]Desired Settlement: I'd like to get back all the coins that I'd spent on this game purchasing limited edition weapons

Rocketeer Games Company overall is a good company and have good goals to reach as a whole company, but how they treat players and moderators, needs some work.

The volunteer job as a moderator is hard and very stressful, with very little thanks or perks from the company. I have been a volunteer with other organizations and receive numerous thanks and sometimes a perk(s) from them but with Rocketeer Games, they say they cannot give us any perks (but in the past moderators were given perks) and rarely give thanks. But they are quick to either kick a moderator out of the clan or ban them for any length of time. As per a case with one Moderator, who spoke his mind and was given a week ban and then could come back, but when this moderator attempted to come back after they invited him back, they told him to wait till the next round of Moderator applications (who knows when that is). So they lied to this Moderator and show patterns of taking advantage of the Moderators.

Then as to the players, I have seen some players be bullying towards other players and we would report this and the company would feel that its only harassment but not bullying. But this player who was being bullied cried out to rocketeer games and they only told him to avoid that other player and not to talk to him. Which left this offending player in the game and able to bully other players and talk about about the player who filed the report. But finally this bully was banned for 122 months but can create another account. There are many who feel this company takes advantage of us moderators with no sincere thanks but are quick to get rid of moderators when we make a mistake.

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Description: Video Games - Dealers

Address: 2206 PLAZA DR STE 100, Rocklin, California, United States, 95765

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