This individual did not pay us for any service. We do not accept payments from consumers for any service. Consumers can use our site to apply for a loan through our partner bank, Cross River Bank. This individual does not have a loan with Cross River Bank that RocketLoans is...
servicing. Because this is not a client of RocketLoans or Cross River Bank, RocketLoans would not and has not been contacting this individual.
RocketLoans resolved this complaint. RocketLoans fixed the payment application, so that the additional payment was applied to show the client's April payment was made in full. RocketLoans informed the client of the correction and that the client's next payment is not due until his regular May payment date.
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I have been called from [redacted]5 saying this is blank from rocket loans and to give you a call back. I am filing a formal complaint with the FCC for harassment.
Regards,
[redacted]
This individual did not pay us for any service. We do not accept payments from consumers for any service. Consumers can use our site to apply for a loan through our partner bank, Cross River Bank. This individual does not have a loan with Cross River Bank that RocketLoans is...
servicing. Because this is not a client of RocketLoans or Cross River Bank, RocketLoans would not and has not been contacting this individual.
RocketLoans resolved this complaint. RocketLoans fixed the payment application, so that the additional payment was applied to show the client's April payment was made in full. RocketLoans informed the client of the correction and that the client's next payment is not due until his regular May payment date.
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I have been called from [redacted]5 saying this is blank from rocket loans and to give you a call back. I am filing a formal complaint with the FCC for harassment.
Regards,
[redacted]