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Rockit Dance Studio

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Rockit Dance Studio Reviews (1)

Response to Complaint #11597541 Date: 8/12/2016                                                                      ...

                                                  We are proud to have Britney Spears teach special classes at our studio from time to time. She is genuinely a warm and kind person and great inspiration for all of the girls. All of the kids and parents appreciate her willingness to share her talent and spend time in these events.Unfortunately, this complaint to Revdex.com is completely untruthful. It is simply a retaliation to the fact that the customer was notified that her teenage daughter will not be allowed to participate in the future in our studio activities and special events, due to her behavior in one of our special events.Naturally, whenever we hold special events with high profile celebrities, there are certain procedures that have to be followed in order to ensure the safety of the guest and the kids who participate in the event. There are very clear guidelines and rules of conduct that are communicated to the parents and kids. We never had any issues with those procedures, and all the kids and families follow our requests with respect and understanding.The customer's teenager daughter along with two of her friends behaved in an unruly manner during that event and refused to follow our specific requests not to stalk or attempt to distract the celebrity guest. The event included many kids who showed self-discipline and respect, but were shocked to see the unexpected behavior of these girls. After that incident, we never communicated directly with the girls other than making sure that they will not jeopardize the successful completion of the event. After the class ended, the parent was notified as to that unacceptable behavior and its consequences.The parent apparently finds that it is easier to spread lies about our studio rather than spending the time teaching and directing her child to behave in a respectful and considerate manner, like all the other kids we’ve hosted at our studio for the past 14 years.As to the specific details in this complaint, most of them are simply not true to put it mildly. Furthermore, since we are dealing with minors, it would be better if we do not go into specifics.However, we can shortly address some of the details in this complaint:It is true that this special event cost only $30. It is true that this specific class lasted 44 minutes. It is true that the kids who participated in this events loved it and all of the other parents see it as a once in a lifetime experience. The event was never described as a “one-hour class”. Those special classes always last about 40-50 minutes. Sometimes it’s a bit shorter and sometimes it’s a bit longer. Nobody is using a stop watch…The parents were asked to drop off their kids 30 minutes before the expected start time (at this specific event we actually started 3 minutes earlier) and were asked to pick them up about 10 minutes after the expected conclusion time. We do not allow any adults to stay inside the studio while we hold such special events. It is for obvious security reasons and is aimed to ensure the safety of both the celebrity and the kids. The parents are welcome to stay outside of the studio if they wish to watch the celebrity guest arriving and leaving. It is not a “meet & greet” event for the parents. It is on the other hand an amazing, once in a lifetime experience for their kids. Most parents and kids understand it and know to appreciate this unique opportunity.As to the ridiculous claim that kids were “wandering alone in the parking lot” - the truth is that all of the kids were escorted by their parents to the cars which were parked in front of the studio. Actually, the only parent who did not bother to park in the designated parking spaces but rather chose to drive against coming traffic, and park illegally in the wrong lane was actually the parent who wrote this complaint…  As to the “desired settlement” proposed by the customer:We will happily refund the FULL participation fee of $30 rather than the $10 that was requested, to each to these 3 girls. This, is subject to written confirmation from each of the girls’ parents assuring us that they will not attempt to sign up to any of our future activities and that all false reviews and complaints will be immediately removed and will not be re-published. Thank you,  Rockit Dance Studio

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