Rockland Nissan

Review: Contacted the dealership twice to check the availability of a car. Was assured the car was there. Called again 25 minutes before I drove almost 45 minutes to get there. Once I arrive I was advised the car was sold yesterday. The sales pitch began to try to put me in another vehicle to spend more than my budget. Two other vehicles that were also of interest happened to be sold as well. I felt it was their ploy to advertise vehicles at lower prices to sucker people to come in to pi t ch them anothet sales pitch. How does a dealership not know if a car is sold. The manager or owner attempted to pass blame on another worker.Desired Settlement: 5 hours after I left the dealership the same cars are being advertised at still available. I bet if someone calls about the cars they would tell them it was available just to have them come into the dealership. That is just deceptive.

Business

Response:

Good Morning,Unfortunately, The car was sold on 8/*/2015 but not delivered at the time. Our Internet Representatives were unaware that there was a deal pending. However, The car was delivered on 8/**/2015 as scheduled.We are sorry for any inconvenience this may have caused.Thank You,Nicole D[redacted]Customer Service ManagerRockland Nissan

Review: I gave them 500 $ using my debit card as a deposit Sept. ** 2014 Sunday with my trust and no hesitations promising me that I will get the truck by Monday Sept ** I didn't sign any papers, so they call me Monday and want to close the deal and giving me options, I diont like the options it's too much and more money than we discuss in the beginning..

So I told them that I want my deposit back. And this guy [redacted]. ([redacted]) told me that I will get my money back on my acct. After two days. Calling them after three days they said its on proscess so I wait a couple days still no money back on my acct. After a week still.. I went there personally and speak to [redacted]. Again and promise me I will have my refund today10/**/2014 Tuesday check my bank and still no money back from them. So stress out with this people hope somebody can help me to get my money back.. They keep on ignoring my call promising me lies I'm planning to report them on police or get a lawyer. Pls help me out really need my money now...

Thank you so much

Review: I CAME INTO THE DEALERSHIP IN NOV 2014 LOOKING TO REPLACE MY CURRENT VEHICLE (MAXIMA 2013) TO A NEW VEHICLE (ALTIMA 2015). I SAT WITH A SALESMAN "[redacted]" WHO TOLD ME THAT I SHOULD WAIT UNTIL MARCH 2015 WHEN THEY HAVE THEIR END OF YEAR "BUYOUT" TO COME OUT OF MY LEASE LIKE I'VE DONE TWICE BEFORE. I'VE BEEN A CUSTOMER OF THEIRS SINCE 2002 AND IT WOULD BE NO PROBLEM. I RECEIVED A 'BUYOUT YOUR LEASE" LETTER IN MARCH FROM [redacted] & [redacted] WHICH STATES THAT I AM ELIGIBLE TO TERMINATE MY LEASE AND UPGRADE TO A NEW NISSAN "NEAR OR BELOW" MY CURRENT MONTHLY RATE EVEN IF I HAVE MORE THAN 12 MONTHS LEFT ON MY LEASE. SO I SET UP AN APPOINTMENT WITH [redacted] KNOWING THAT I WOULDN'T HAVE A PROBLEM COMING OUT OF MY LEASE BECAUSE THEY BROUGHT ME OUT TWICE BEFORE. ONCE WHEN I ONLY HAD MY LEASE FOR A YEAR AND THE SECOND TIME WOULD HAVE BEEN LIKE THIS TIME WHEN I HAD MY LEASE FOR TWO YEARS. [redacted] CALLED ME BEFORE I WENT TO THE DEALERSHIP AND ADVISED ME THAT I SHOULD NOT COME DOWN TO THE DEALERSHIP BECAUSE THEY WOULD NOT BUY ME OUT. HE WOULD NOT GIVE ME A REASON BUT HE SUGGESTED THAT I WAIT SIX MONTHS. HE SAID THAT THE BALANCE ON THIS LEASE WAS $6000. I TOLD HIM THAT THE BALANCES ON THE LAST TWO BUYOUTS WAS MORE THAN THAT SO WHAT'S THE REAL REASON ESPECIALLY SINCE YOUR LETTER ALSO INDICATED REBATES OF $4500. I TOLD HIM THAT IT WAS NEVER A PROBLEM BEFORE SO WHAT'S THE REAL REASON NOW. HE WOULDN'T TELL ME AND I'M SUPPOSE TO BE ONE OF THEIR LOYALTY PROGRAM CUSTOMERS. THEY FALSELY ADVERTISE TO CUSTOMERS AND THEY DO NOT HONOR THEIR OFFERS ONCE YOU GET IN THE DEALERSHIP. I'VE BEEN A CUSTOMER WITH THEM FOR 13 YEARS AND I WAS DISAPPOINTED THAT THEY OFFER A LOYALTY PROGRAM AND THEY'RE NOT EVEN LOYAL!! SO I CONTACTED THEIR CONSUMER AFFAIRS DEPARMENT AND YOU TO LET YOU KNOW THAT THEY ARE DECEIVING CUSTOMERS JUST TO DRAW THEM IN SO THAT THEY CAN TAKE ADVANTAGE OF THEM. THEY DO NOT HONOR THEIR ADVERTISEMENTS AND THEY ARE NOT LOYAL TO THEIR CUSTOMER BECAUSE IF THEY WERE, WHY AM I NOT IN A 2015. IT SHOULDN'T MATTER THAT MY PAYMENT WILL BE LOWER THAN IT CURRENTLY IS ESPECIALLY SINCE THEY SAID IT DIDN'T MATTER IN THEIR ADVERTISEMENT. WHAT SHOULD MATTER IS THAT THE CUSTOMER WALKS AWAY HAPPY AND THAT THEY WILL BE NOW LEASING A NEW CAR FOR ANOTHER 2-3 YEARS AS OPPOSE TO TERMINATING ALL REALATIONSHIPS WITH THIS DEALERSHIP NEXT YEAR AFTER BEING A 'VALUED' AND "LOYAL" CUSTOMER FOR 13 YEARS!Desired Settlement: HONOR THEIR ADVERTISEMENT BECAUSE THEY'VE DONE IT TWICE WITH ME BEFORE WITH NO PROBLEM

Business

Response:

The business has responded. Please see below: Re: ID# [redacted] - [redacted] Good Morning, We attempted to get [redacted] out of her present lease early but [redacted] wanted too much money to cover the remaining payments to make it advantageous for her to do so.We tried on several occasions to explain to [redacted] that it would make no sense for her to come in to see us but, she continued to tell us that we were able to do it twice before then we could do it now. We were attempting to treat her correctly and not have her waste her time however, she didn't want to understand that it was in her best interest to wait. We have spoken to [redacted] recently and she has decided she will not be doing business with us. Any questions please feel free to call me. Thanks,[redacted]Rockland NissanCustomer Relations[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes on my first contact with [redacted], he advised me not to come into the dealership because [redacted] refused to buy me out of my lease. However, when I asked [redacted] why, he never gave me a concrete reason. Yes, I advised him that they bought me out of my lease when I had a leased vehicle with them for only 1 year and I told him that it wasn't an issue then to buy back .so why would it be an issue now. I went from an Altima to a Maxima which was a higher monthly payment. [redacted] again couldn't explain how that sale was possible only that this sale wasn't a good time. Really? My response to why they wouldn't buy me out of this lease was that I was downgrading from a Maxima to a Altima which meant that the monthly payments would decrease and they didn't want to lose that higher monthly payment. Of course they wouldn't downgrade me? They would be losing money for the next 15 months. They forgot that I would be starting a new lease that would have lasted longer than the 15 mos. So wouldn't [redacted] have benefited? So you see it's better for them to refuse a buyout because they would rather make more money from the general public than lose money from a downgrade. That's the real reason that Rockland Nissan didn't want to buy me out my lease and [redacted] knows it. If it wasn't, then why did the [redacted] and [redacted] contact me via mail after I complained to [redacted] & the Revdex.com with an offer to buy me out. It just confirms that they were able to do it when I first spoke to [redacted] a month ago but they chose not to. This is why I no longer want to do business with Rockland Nissan.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning,Unfortunately, We were unable to do anything for [redacted] at that time. We did everything we could to avoid hurting [redacted] financially. Sadly, she feels we were mistreating her. We could try again to get her a better buy out if she choses to come back in, at that point she could speak to her sales person [redacted] directly. I cannot promise [redacted] will give her a good buy out but we could try once again.Thank you for your time.Sincerely,[redacted]Rockland Nissan

Review: I purchased a 2012 BMW X3 from this dealership. There was a few things wrong with the car when I brought. They agreed to fix it. After having the car for a little over a week. My radio problem was still the same. I called the same day to let them know that the radio was not fixed and I never received a call back. I email several people in the office and still no response. I paid straight cash for this car. The least they could have done was make sure everything was fixed.Desired Settlement: Fix the radio completely.

Business

Response:

07-**-15 Rockland Nissan sent the BMW to Orange County BMW for a diagnosis and repair.They found the navigation and Radio are operating as designed.Therefore no repairs to the Navigation/Radio were needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The navigation system never worked. I called and left a voicemail message and email the same day that I got home telling them that the radio still didn't work. no one ever returned my call I even sent out a mass email to everyone in the office who email I could find and I still didn't get a response back. I can provide the emails that I sent showing the date that I sent the email so if they show you their records of the day that I pick the car up I can show you the email message that was sent out to them in the day and time that it was sent. These guys are liars but I have my phone records showing that I called and left messages.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This 2012 BMW x3 was delivered to Ashant Garrison in July of 2015.July ** 2015 Rockland Nissan sent the vehicle to Orange County BMW to resolve the customers concerns.BMW repaired the rear cargo hatch issue as well as the front charging sockets.The complaint regarding the BT and Nav.,this model is not equip.per the BMW dealer.We also were not aware of the customer concerns after July.The customer can contact Rockland Nissan Service department and speak to our service advisors to discuss and set appointment to diagnosis any problems regarding the vehicle.

Review: I purchased a vehicle from Rockland Nissan on Oct **,2014 it was in the evening and was told to come back the following day to have the car serviced for anything wrong with it along with oil change and detailing. I came back the following day and the car came back to me after sitting several hours not detailed the piece on left side of the car that I was told would be fixed and the oil change light was on. The salesman said that they didnt have time. I then was back two days later because the car was squeeking and I could tell something was wrong with the breaks along with the oil change light still being on and the piece of the trim was not fixed. The service men brought the car back saying the brakes and routers where fine and replaced but that they needed to order the part of trim and that they didnt know how to turn oil change light off. About week later my husband brought the car back to Rockland Nissan because the breaks where touching the ground grinding and sqeeking. The service men insisted that that breaks and everything was fine. At this point I couldnt understand why the breaks where squeeking and grinding and why they couldnt figure out whats wrong and fix it. Im February I was driving on the same road that Rockland Nissan was on a bit up the road and my car started smoking with a rubber burning smell. I drove it straight to Nissan and was told it was a gasket that my car had to be towed to Rockland Jeep Dodge and that I had to pay for the repairs,tow,and rental car that the repair itself would cost $847 I asked "Dont I have a warranty? The service man looked in computer and said you didnt purchase a extended warranty. I said yes I did I paid $2,000 for one he said I dont have that information. I didnt have the warranty papers on hand but knew I signed one when I purchased the car. I was very upset spoke with the manager told him I just purchased car few months ago and have had nothing but trouble with it he then told me I just would have to pay the $100 deductible so I assumed they found the warranty information. I was put in a rental and out of a car for week. My car continued to squeek and problems with the breaks I did not trust Rockland Nissan at this point and since they where going to make me pay for repairs in February I decided to go elsewhere to get any future repairs done. The month oof March came and my car was squeeking and grinding terribly I called a machanic and had to have all routers replaced along with break pads.The squeeking still continued I didnt have money to bring to machanic. The month of July ** came I had some extra money and called machanic again the machanic said hub needed to be replaced. The noise continued still. The machanic came back again July ** three days after and had to replace front passenger HUB and I was told that the belt would eventually be needing replacement, muffler,and the break axel. I then figured that all the break issues would of been taken care of and the squeeking would be resolved. August ** the squeeking and everything returned I decided to go to a different machanic for second opinion. I went to [redacted] and recieved a bill for $639 Rear Break Pads, resurface brake routers, and Shocks. I was so upset. I found my warranty papers realized I have all carbon copies and called the warranty company was told that my name,contract # and none of my information was in there system. I then realized that it was never sent since I purchased the car and that when I went in for the gasket they added a warranty and never gave me information in February. I called Rockland Nissan and was told by there Customer Relations that everything would be looked into and that she would try to figure out what happen to my warranty but that the breaks and everything wouldn't be covered by warranty however that because it was a issue when I purchased the car that she would have no problem getting the money reimbursed from Rockland Nissan for the breaks and that she would speak to warranty company. I then was told few days later to come by and that they wanted to take me out of the Dodge because it was "Unsafe" for my family to be driving in it and put into a Nissan since they would be able to repair it. The GM and Customer Relations Manager said to come down they wanted to show me a great van. I come down with my kids and was shown a "Nissan Quest" that had a dent & scratches on the drivers side door along with rust and burn marks and told by the GM "The owner died the family wants to get rid of the car dont worry I will fix the door "! I laughed at him and said are you kidding me? The GM stated "You cant be picky"! He then said that he will find me something else. I was told to come back that Saturday which my husband and myself along with my kids did. I was then told that they would have to speak to the owner about the reimbursement after reviewing all the reciepts I had but that they had a VW Routan Van to show us. We went outside to look at it and test drove it. We realized the steering wheel was shaking and that the lens on the side view mirrors where missing. We then seen the tires where bold. We mentioned that to the GM and Customer Relations and where told we where "Not satisfied and picking at the car"! We asked how is that? We just mentioned minor things that we would like to be repaired. The GM then said that he would fox them and wr can pick it up Tuesday at 330 we also confirmed with the Customer Relations that the owner would be in that day as well to speak to him about reimbursement. We came Tuesday at 330 and where told by a salesman that the GM or the Customer Relations was not there and had left for the day. I got very upset as anyone would and demanded that they call them and fond out what was going on. I was told that they said they never made a appointment with us and wouldnt have because they leave early on Tuesdays. I went home emailed the customer relations manager since we had been communicating via email. I asked why she did what she did and she didnt deny it but made it seem like it was some type of misunderstanding. I then found information on the owner of Rockland Nissan "Jeff S[redacted]" emailed him explaining situation and that I would appreciate a phone call back. The next day my husband calls Rockland Nissan and speaks with Customer Relation and GM and they said that since we contacted the owner that they can no longer deal with us that the owner has to. I contact owner via email once again. The owner calls my husband at 8pm while he was at work he was unable to answer so the owner leaves a messege to call back. My husband contacts him by phone the next day and calls the GM and Customer Relation again. The customer realtion sends me a email stating " When can you come down so we can settle this"? I answer back that my husband is trying to do just that by contacting you"! She states that Saturday at 330 we can come down but that the owner wouldnt be there however the GM has authorization to do whats fair as far as reinbursement and trade! My husband calls and says that he would like the owner there since there is so much " he said / she said" and that this needs to be settled fairly. The GM calls back leaves my husband a nasty messege saying "Dont come down here Saturday at 330 because we can no longer help you now that you got the owner involved"! My husband then tried to call the GM back speaks with the customer relation and she states that we are " Never satisfied " that she will contact the owner and that he wouldnt be back in until Wednesday. The customer relation now states that we had a warranty from a different company then what I signed a contract with after stating and admitting that the original contract I was given and paid for was not sent over to the company because I have all carbon copies. I called the Warranty company and she stated that was established in February which I purchased the car in October and never signed for that warranty that they have no signature. We asked her what is the warranty which we have papers for then. She stated you need to talk to owner about that. Now Wednesday comes around Sept [redacted] and no email, phone call or anything from owner,GM,and customer relation my husband called the owner was told like every other time that hes not in. Called GM and Customer Relation told not in. We have put so much money and time into this with no resolution. We have been given the run around and treated unfair.Desired Settlement: I would like the owner to contact us along with given a replacement vehicle and reinbursement for repairs.

Business

Response:

We have decided to pass on doing any further business with [redacted]. She purchased her 2008 DodgeCaravan from us on 10/**/2014 Vin# [redacted] with 68,852 miles. On2/**/2015 she brought her van to Rockland Dodge for repairs. Her mileage was 71,692. Herbill was $874.86 she used her warranty and paid only the deductible of $100. On2/**/2015 she brought it to us for repairs. Her bill was $685.50. Her mileagewas not updated. We zeroed her bill as good will. On 5/**/2015 she went to anoutside shop for front brakes and rotors the bill was $200.00 she paid.Her mileage was not disclosed. On 7/**/2015 she went to an outside repairfacility and had a bearing replaced her bill was 285.00. She paid. Hermileage was 77417. On 7/**/2015 she went to an outside repair shop and hadthe hub assembly replaced. Her bill was $126.00. She paid. Her mileage was77,475. On 8/**/15 she went to [redacted] for an oil change, rear brakes,and shocks. Her bill was $639.30. She paid. Her mileage was 79,109. [redacted] & [redacted]

[redacted] came in on a Saturday afternoon to speak to the General Manager. Weoffered them a 2009 VW Routan SEL Premium with 57,000 miles on it. [redacted]advised me that she could not pay more per month. We offered her the samepayment on this vehicle. She inspected the car and was unhappy with severalthings. We said we would put it through the shop and have these things lookedat. We agreed on a delivery date of the following Tuesday. One hour later [redacted] came back and told the GM that they would not be taking the vehicleunless they were reimbursed the money they spent on repairs for the Dodge. TheGm told him he’d need to speak to the owner and would let him know. ThatTuesday [redacted] came to the dealership to take delivery. No one knew shewas coming because the owner was not available to discuss the refund. Weassumed she was not taking delivery of the vehicle. She proceeded to scream inour showroom and caused a potential customer to walk out. [redacted] and Ispoke and agreed I would speak to the owner on Wednesday when he came back fromthe holidays. We managed to all get together Thursday and the owner spoke to[redacted]. The owner felt that no reimbursement was necessary because therepairs were normal maintenance long after delivery had been taken. In additionthe dealership has decided to part ways with The [redacted]’s. Thank for your time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is false when we came in to see the VW Routon I test drove the vehicle and the steering wheel was shaking and the rear view lights signal lights where broken. I mentioned it to the GM and he said I was being "picky" and unreasonable I asked "why is that being picky "? When that is clearly a safety hazard and he said "I will find you another car"! We where told that they repairs to the VW would be fixed and that we can come in the following Tuesday at 330 after my husband gets off work. We came in that Tuesday as I have a email confirmation stating that we where asked to come in and we where told that the Customer Relations manager and the GM where not available and that they leave early on Tuesdays. We where obviously lied to several times and made promises that where not kept. We went down to Nissan over 6 times and nothing was ever resolved. We told Nissan from day 1 that the van had issues and still does. The owner of Nissan told my husband that he doesnt want to deal with us because he said the VW would cost to much to repair to satisfy us that the lens on the lights cost $400 a piece.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Trust me you DON'T want to get a car from this dealer. They made me fly from Ohio to New York. I had to pay for all my own expenses to get the car. Once I got there, they changed the final price. They said the taxes were not included, when I had the sales guy double check the final price BEFORE I even bought the airfare tickets. Long story short, avoid yourself a TERRIBLE experience from this dealer. I'm sure there are many others honest dealers around you.

Review: I have attempted resolve a monetary dispute between an initial Purchase Agreement and Loan Contract for the purchase of a new vehicle with Rockland Nissan over the course of several months and countless hours to no avail. I had been in contact with the General Manager, Tim O'K[redacted] and their Customer Relations Manager, Nicole D[redacted] on numerous occasions. Both stated I would be issued a check for the disputed difference of $932.72. (I have an e-mail stating it from Nicole) That check was never received by me!

The problem arose from an erroneous Loan Contract prepared by Lou Pierro in their Finance Department. On April *, 2015 I signed the erroneous Loan Contract but then soon after noticed discrepancies in the numbers from the agreed Sales Purchase Agreement. Lou prepared and I signed a new Loan Contract and Purchase Invoice that addressed the discrepancies I found. He took back and tore up my copy of the erroneous contract. Several weeks later, I received a mailing from NMAC and to my surprise, they had an incorrect loan amount. Upon further investigation they only had on file the initial disputed erroneous loan contract that should have been destroyed.

Rockand's loan contract is very difficult to read. This is pre-printed fill in form, however all the numbers relating to the sale are not properly aligned to their corresponding description making it very confusing to follow!

At first, I attempted to have Rockland Nissan work with NMAC to correct the loan contract. This was a complete waste of my time. Hours on phone calls, faxes and countless emails... Frustrated after 6 weeks of no progress, I refinanced the loan with NMAC. I hoped this would make the problem simpler to resolve directly with one less party involved.

For months thereafter, I attempted to resolve the following issues:

(1) A $500 deposit was made using my [redacted]. This was reflected on initial Purchase Agreement dated March **, 2015. This credit was missing on the loan contract dated March **, 2015 and filed with NMAC .

(2) The initial Purchase Agreement dated March **, 2015 states an agreed upon purchase price before rebates of $37,229. The disputed Loan Contract dated March **, 2015 and filed with NMAC shows a higher price of $37,632

I contacted [redacted] and filed a charge back for the $500 deposit never credited. On June *, 2015, I was finally issued a credit for the deposit.Desired Settlement: I still have not been reimbursed for the remaining $432.72 ($403 price difference + $29.72 sales tax). I want a refund for this remaining amount.

Business

Response:

Good Morning,We will be sending the check out within the next 24 hours.Thank You,[redacted]