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Rockland Toyota / Rockland Scion

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Reviews Rockland Toyota / Rockland Scion

Rockland Toyota / Rockland Scion Reviews (7)

Review: Purchased "Complete Titanium Plus" 24 hour road side assistance and vehicle protection insurance through Rockland Toyota. Salesperson's name is [redacted]. Term of the contract is 5 years and I paid $1,200. The terms of the contract state that I can cancel the contract and be given a refund on a prorated basis for the time used. The contract start date was July *, 2013 and I have been trying to cancel the policy since Oct **, 2013. The car was in an accident on that day and was declared a total loss, so I had no use for the coverage. I contacted both the company providing the coverage, as well as Rockland Toyota, the dealer who sold the coverage and was told to fax a cancellation request to them. I have called each 4 times and faxed the information 4 times in the past 45 days. The company providing the coverage (National Motor Club) told me that the dealer (Rockland Toyota) has to process the cancellation and refund. After repeated attempts to get this processed, I have heard nothing back from either party. Contract number [redacted].Desired Settlement: I want a refund as per the terms of the contract. Contract number [redacted].

Consumer

Response:

I received a phone call from the Toyota dealership and they said they are mailing a check for the prorated amount due. The amount they stated is correct and it appears that the issue related to complaint ID [redacted], will be resolved once I am in receipt of the payment.

Sincerely,

Review: Rockland Toyota listed a car for sale on [redacted] and I was issued a price protection certificate guaranteeing the price on the vehicle. I had called and set up an appointment to test drive and purchase the vehicle. The sales person (Wayne L[redacted] ) also sent me pics of the vehicle. I provided my credit card information and authorized a $1000 deposit on the vehicle.

On the day of the appointment, just hours before, I received a call from another sales person (Jonu S**) informing that they will not honor the price for me and they made a mistake in quoting the price. They were now asking for $4000 above the original quoted price. I spoke to him over the phone and also tried reaching out to the sales manager. They started giving me different reasons but the bottom line was they were not holding true to the price promise.

I feel that this was very unfair and unethical as I spent a lot of time on the process and being such a reputed car dealer in the area, they did not keep their side of the promise. I have proof of the price protection certificate with the pricing and can produce it as evidence if needed. I have also filed a complaint with [redacted] customer service and escalated the issue.Desired Settlement: I would like them to sell me the vehicle for the price they quoted and guaranteed.

Business

Response:

Issue is with True Car. They pulled incorrect data from our database.

Review: My lease is ending at the end of June, when I contacted the dealership in March to discuss lease ending options, they said that I could return the vehicle early and only be responsible for the disposition fee and would not have to pay the remaining payments on the lease. This was also told to us on the day we returned the vehicle which was April **, 2014. Since then Toyota Financial has come after us for the remaining payments on the lease and when we explained the situation to them and contacted Rockland Toyota again, Rockland Toyota hung up on myself, kicked my husband out of their store, will not give us the car back and will not honor paying the remaining 2 payments on the lease.Desired Settlement: 2 months lease payment (858.36), plus 500 for the inconvenience of trying to get this settled. Totaling a request of $1358.36 refund

Business

Response:

I apologize that you have not been able to get an answer that you are looking

for. You have terminated your lease with Toyota Financial Services early by

turning in your vehicle. You are still responsible for your contract of

payments with them. They have your vehicle, not us. As required, we notify TFS,

when vehicles are dropped off. I appreciate your concern and comments, albeit

we made no promises or guarantees of your payments and have no such way to

guarantee anything on a lease turn in.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I replied to the [redacted]'s email with the following communication:

I appreciate your swift response to my email. I think what you are misunderstanding here is my previous conversations with your staff in which we were told on multiple occasions that we are only responsible for the disposition fee. I am not referring to the conversations that took place on May [redacted]. As this was the first they told us that we were responsible for the payments, after the fact. When I contacted TFS on 5/**, they did not have anything in their records that the vehicle was returned and it was new information to them. Where are the plates from the vehicle?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have proivided all information in the first response. We have no other information to provide. Customer had a contract with Toyota Financial Services which became "Their Bank" for the purpose of leasing a vehicle. They are legally required to fulfill their contract with Their Bank.

Review: I bought a vehicle from Rockland Toyota on July 2011 witch I still have a balance on the vehicle. the dealership is giving me a hard time about rectifying the situation of the price of the car and not giving me an answer. I have all documentation when I first bought the vehicle including the sale price of the car. the feeling I got from the dealership is that its my problem..... and its not right to treat people like that! not good business.... please contact me at earliest convince thank you.Desired Settlement: the balance of the vehicle is $6500 the discrepancy of $3564.08 was charged twice to me as the result of a trade inn. which needs to be adjusted to compensate for the inconvenience.

Business

Response:

All the information in the contracts signed by the customer match information that the bank has. Customer made additional purchases from the Finance department in which appears to be the amount of the confusion. Customer is always welcome to come back in and we can go over the contract and products he/she signed for when he/she purchased the vehicle. We are reaching out to the customer again by phone to explain any confusion.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

What extras did I get its a stock manual transmission base model please explain thank u?.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

All contracts, and forms that the customer signed, along with additional finance and protection products purchased are all listed. We find no errors or information that supports any claim otherwise. We are closing this case on our side.

Review: During last 3 years, the car was at the repaid shop 5 times and got 3 batteries replaced. All of that happens because there was a parasite device drawing on the battery. I've specifically asked the shop to check for parasites and they said that they did. However, the problem still persisted. Finally I've asked someone I know to look for what is wring and the problem has been found and repaired in 20 minutes!

These people are incompetent and don't care about their customers. And as a result of this, I have a car with bad repair record. That bad record is hurting my resale value. I went to talk to the [redacted] and he said that there is nothing they can do.Desired Settlement: Remove bad service record OR compensate me for the plummeting value of my car

Business

Response:

Customer had purchased a vehicle in Florida and had a tracking device installed by them to make sure he made his payments, could have his car tracked, or other use. We have no knowledge of this device, as we did not install nor support its use. We do not know if his removal of such device was legal and or met the guidelines of any contracts or such that might be involved with his vehicle purchase. Battery had constant draw due to the GPS or Other Radio signal being emitted by the vehicle unrelated to any Toyota or Rockland Toyota installation. We always encourage customers to contact us with issues as we strive to satisfy everyone with our strong customer satisfaction and certified technicians.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I've specifically asked Rockland Toyota mechanics to look for the power leaks. I came there namy times and spoke with multiple people, including the [redacted].

They came up with many different versions of why the problem exists but NEVER mentioned that there is a device in there which "might" cause the problem. In fact, I had no idea that tracking device can discharge a battery overnight. I still belive that they did not look for the source of the problem and just kept changing the batteries. Therefore, I still believe that they are responsible.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please see previous response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please see my previous complaint - nothing has been done, nothing is being offered to do in order to remidiate the situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My wife([redacted] registered owner) and I purchased a Toyota Siienna back in july of 2015. Upon taking delivery, we realized that they didn't include the carpet floor mats package and gave us all weather floor mats. upon texting back and forth with Doug (salesman) was agreed that it was dealer's fault and a refund check would be coming. After every text, was promised that a refund is forthcoming.

fast forward to today, feb, 2016. I still haven't received the refund of $185. I am told by the dealer that Doug no longer works there.

I've contacted and forwarded the texts between Doug and me to assistant manager Reggie back in december of 2015. I've made numerous attempts to contact Mr. P[redacted] between then and now to resolve this issue, but he never answers or returns any of my phone calls or texts.

I would like a refund for the difference of $185, including the sales tax.Desired Settlement: refund of $185 plus the sales tax.

An apology from Reggie P[redacted] and the management for their behavior.

Business

Response:

I would need to see a copy of the window sticker showing that the vehicle came equipped with floor mats. Vehicles do not come with them as standard equipment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Reggie has the copy of the texts between Doug and me, including copy of sticker from the car stating what was sold and what was delivered. You do not need any more information from me. Go speak to Reggie prior to asking anything from me. (If you want to speak to me directly, I'm not in the country until 3/**).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

although pictures did not come through, the vehicle that you purchased and paid for had all options installed as per the factory label and you were charged for the vehicle you purchased. I see no money due to you and consider this case closed. We can not change factory equipment or refund based on anything that is on the federal label. I hope this answers your questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No, what I purchased and what I received was different. I paid for the carpet floor with door sill package and I got the all weather floor mat. The difference is $185. If you consider this case closed with Revdex.com, I'll not hesitate to take further action with the courts or the consumer protection from auto dealers with the rockland country.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Don't trust Rockland Toyota Service Center! I purchased a Certified-Used Prius at Rockland Toyota about a year ago. Recently I took the car back to them for, what I thought was, a simple oil change. This oil change was scheduled to be performed at 85,000 miles, as indicated by the sticker on my windshield and the persistent “oil change” reminder light on the dashboard. When the associate manager presented me with an estimated bill of over $500, my jaw almost dropped to the floor. This was a particular surprise, because when I had the car in for the 80,000 mile checkup/oil change (with a bill of $990!!!), I was assured that everything that needed to be done for the car was done, and that my next visit would entail only an oil change and tire rotation.

HA! This time the service person came to me with another list of things that “absolutely HAD to be done” and to the tune of more than $500!!! Quite beside myself, I wandered out into the showroom to look at some Toyota Corollas. There were a few sales people gathered by the reception desk and I complained to them about the exorbitant costs of owning a Prius, and how I was thinking of trading it in for a Corolla that would be less expensive to maintain. They all looked at me like I was crazy. They extolled the virtues of the Prius -- especially stressing that they are almost maintenance free, and only need to have the oil changed every 10,000 miles.

So, three hours later, and having missed a meeting at work (because who expects a simple oil change to take three hours!!) here’s the upshot: I brought the car in for an oil change as recommended by the service department when I didn’t need to for another 5,000 miles, and then was further ripped off with a bunch more stuff that probably also didn’t need to be done to the car. The guys in the garage got a good jolly out of setting the dash light so it would go off when the headlights are turned on, and changing the speedometer so that it reads KM instead of MPH, making it a nightmare to drive home. And so much for the crappy 24 point inspection that's so generously throw in at every service. While driving home after dark, I noticed that one of my headlights was out – rest assured, I won’t be going back to have it replaced! Nor could I EVER, EVER consider buying another car from Rockland Toyota. I feel completely cheated, ripped off, used and abused by them. They are absolutely NOT to be trusted!

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Description: AUTO DEALERS-NEW CARS

Address: 618 Route 303, Blauvelt, New York, United States, 10913

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