Rockones Sportswear

To Whom it may concern, Our store policy states that there are no refunds or store credit offered on customized apparel and that deposits are non refundableThis policy is printed on the invoices that the consumer recieved The consumer ordered customized jerseys, therefore we are unable to offer store credit or a refund at this time However , as a show of good faith we have contacted the consumer and have agreed to redo the custom jerseys free of cost Thank you [redacted] Rock Ones Sportswear

To Whom it may concern,
    Our store policy states that there are no refunds or store credit offered on customized apparel and that deposits are non refundable. This policy is printed on the invoices that the consumer recieved.  The consumer ordered 24 customized...

jerseys, therefore we are unable to offer store credit or a refund at this time 
However , as a show of good faith we have contacted the consumer and have agreed to redo the custom jerseys free of cost. 
      Thank you
  
              [redacted] 
              Rock Ones Sportswear

Review: I originally ordered 24 toddler jerseys. Before placing my order, I verified the sizing measurements with the seller. After receiving my order, not one sizing measurement was correct. The sizes 2T-5T were grossly inaccurate. These products are unwearable for the intended recipients, and they are unsellable through my new business. I've had numerous issues with the seller, and each time they have tried to fix the situation, but it is one problem after the other. I am suggesting two options: Either re-do each and every jersey with the correct measurements and have it sent within the month or a full refund and I will return 14 jerseys (10 were given free by me because of previous issues). I have every text message, and e-mail. This is highly disappointing because I am on a time frame and seller has significantly pushed it back. My biggest issue with these jerseys are the sizing measurements render them unusable.The seller has originally tried to fix mistakes, but I have not heard back from him regarding the sizing issue. I have all the e-mails that describe sizing, but the products I received were off by more than 3inches sometimes. It was not cut to size. These jerseys are unusable as is.Desired Settlement: I would like a replacement for the jerseys, in a timely manner, in the correct sizing. If this cannot be done, I would like a full refund.

Business

Response:

To Whom it may concern,