Rockridge Electric

On Sunday, February 11, 2018, we sent a technician to [redacted] ' home for their concern of the system we installed in December not working properlyThe customer has a heat pump system (electric) and was not keeping up due to degree temperature and colder outsideThe technician switched the thermostat to Emergency Heat so it would be more efficientThe customer called back and Aramendia's dispatcher set up a call for the next day for a different technician to go outOn February 12, 2018, the technician arrived with the system operating properlyCustomer had changed the filter and agreed that it was working properlyThe technician explained to the customer how the heat pump system works and when to use the Emergency Heat and the regular Heat settingsThe customer was instructed to call if they have any more concerns.As of this time, we believe we have addressed and answered the customers concerns and taken care of them to their satisfaction

We appreciate Ms [redacted] concerns regarding our work at her home and the account with [redacted] ***A plumber was out to her home on October 12, for a clogged sewer lineThe plumber attempted to clear the line, but was unable to fully restore flow due to a possible separation in the line Estimates were given for options for repairsPlease see attached invoice [redacted] Ms [redacted] signed the invoice authorizing the work and also accepting that the work was performed to her satisfactionShe was offered financing as an option to pay for the estimated repairs and signed the [redacted] *** Home Projects Credit Card Account Application authorizing Aramendia to submit it for approvalPlease see the signed account applicationThere was never an amount charged to the account since Ms [redacted] did not authorize any repairs to be performedWe have not been back out to her home since October 12, Copies of both documents were left with Ms [redacted] at the time of service Aramendia Plumbing Heating & Air is a reputable company that has been in business for almost years and we would never knowingly try to take advantage of our customers or commit fraud in any wayWe will not be performing any future work at Ms [redacted] home for freeShould Ms [redacted] feel comfortable to have us back out to the home to make the repairs and use the [redacted] *** account that she applied for, we are happy to assist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom It May Concern:Included is a contract signed by [redacted] - it clearly states the type and scope of work to be performed and the cost for doing so. The concrete pipe replaced was not included in the static test, which is only performed on the plumbing system under the home’s...

foundation. The concrete pipe was replaced as part of “the approximate 95 foot” sewer line in the original contract. All work was permitted and inspected by the City of San Antonio and approved as “final” (copies included). [redacted] got everything agreed to at the agreed on price. I have no idea where she came up with “$6,000.00 disputed amount” which is ridiculous. Please feel free to contact me if there are any questions.Respectfully Submitted,[redacted]General SuperintendentAramendia Plumbing, Heating & Air

The system in question was repaired on 05/27/2017 as per the manufacturers' specification. The paperwork required by the manufacturer after the system was started up and operating has bee submitted to the manufacturer as requested by Mr. [redacted] and by Rheem corporation. The system is fully...

operational at this time. This system was installed originally on 06/03/2013 and has a warranty that covers repairs on the equipment should a part fail. Aramendia has worked with Mr. [redacted] to correct his concerns and has honored all warranties promised.

On Sunday, February 11, 2018, we sent a technician to [redacted]' home for their concern of the system we installed in December 2014 not working properly. The customer has a heat pump system (electric) and was not keeping up due to 35 degree temperature and colder outside. The technician switched...

the thermostat to Emergency Heat so it would be more efficient. The customer called back and Aramendia's dispatcher set up a call for the next day for a different technician to go out. On February 12, 2018, the technician arrived with the system operating properly. Customer had changed the filter and agreed that it was working properly. The technician explained to the customer how the heat pump system works and when to use the Emergency Heat and the regular Heat settings. The customer was instructed to call if they have any more concerns.As of this time, we believe we have addressed and answered the customers concerns and taken care of them to their satisfaction.

We appreciate Ms. [redacted] concerns regarding our work at her home and the account with [redacted]. A plumber was out to her home on October 12, 2017 for a clogged sewer line. The plumber attempted to clear the line, but was unable to fully restore flow due to a possible separation in the line....

Estimates were given for 2 options for repairs. Please see attached invoice [redacted]. Ms. [redacted] signed the invoice authorizing the work and also accepting that the work was performed to her satisfaction. She was offered financing as an option to pay for the estimated repairs and signed the [redacted] Home Projects Credit Card Account Application authorizing Aramendia to submit it for approval. Please see the signed account application. There was never an amount charged to the account since Ms. [redacted] did not authorize any repairs to be performed. We have not been back out to her home since October 12, 2017. Copies of both documents were left with Ms. [redacted] at the time of service.   Aramendia Plumbing Heating & Air is a reputable company that has been in business for almost 30 years and we would never knowingly try to take advantage of our customers or commit fraud in any way. We will not be performing any future work at Ms. [redacted] home for free. Should Ms. [redacted] feel comfortable to have us back out to the home to make the repairs and use the [redacted] account that she applied for, we are happy to assist.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern,Freon loss is not covered under warranty. By allowing another company to replace the unit, the labor warranty purchased was voided and therefore, labor is not covered under warranty either.As a gesture of good faith, we would like to issue a $200.00 refund on the freon charge....

Please let me know if this is acceptable to resolve this complaint. Respectfully Submitted, [redacted]General SuperintendentAramendia Plumbing, Heating & Air