Hi ***, sorry for the delay with your order and being unable to reach us regarding the status of your orderWe had switched suppliers for the two items that we still need to ship These last two items which you are still waiting to receive are pre-owned high end models which will be refurbished to like new conditionAfter placing an order for refurbished equipment, they go into the procurement process, they are acquired through a bidding process as these high-end cardio pieces come off of leasesSometimes they are in high demand as clubs purchase these models in bulk We are sincerely sorry for the long delay in getting these last two items shipped out to you, but please be assured that we will get this issue resolved for youAnd again we apologize for your inconvenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] If I hit an incorrect button to say this was "resolved" then im sorry however this issue is not resolved and I still need reimbursement from them I would like it if you could forward this along to them because the response they gave back to you guys was the first of anything in the last months Maybe this will help them to correct the issue and release my monies back to me before having to seek legal council.And again this issue is definately not resolved! Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
If I hit an incorrect button to say this was "resolved" then im sorry however this issue is not resolved and I still need reimbursement from them. I would like it if you could forward this along to them because the response they gave back to you guys was the first of anything in the last 3 months. Maybe this will help them to correct the issue and release my monies back to me before having to seek legal council.And again this issue is definately not resolved!
Regards,
[redacted]
Hi [redacted], sorry for the delay with your order and being unable to reach us regarding the status of your order. We had switched suppliers for the two items that we still need to ship. These last two items which you are still waiting to receive are pre-owned high end models which will be...
refurbished to like new condition. After placing an order for refurbished equipment, they go into the procurement process, they are acquired through a bidding process as these high-end cardio pieces come off of leases. Sometimes they are in high demand as clubs purchase these models in bulk. We are sincerely sorry for the long delay in getting these last two items shipped out to you, but please be assured that we will get this issue resolved for you. And again we apologize for your inconvenience.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted] It was never mentioned to me that the equipment I purchased was used... My understanding is the equipment I selected was NEW equipment. I would like some correspondence from [redacted] as to why this is happening? I have yet to receive any emails or follow up calls to this issue. Please reach out to me at [redacted]
Hi ***, sorry for the delay with your order and being unable to reach us regarding the status of your orderWe had switched suppliers for the two items that we still need to ship These last two items which you are still waiting to receive are pre-owned high end models which will be refurbished to like new conditionAfter placing an order for refurbished equipment, they go into the procurement process, they are acquired through a bidding process as these high-end cardio pieces come off of leasesSometimes they are in high demand as clubs purchase these models in bulk We are sincerely sorry for the long delay in getting these last two items shipped out to you, but please be assured that we will get this issue resolved for youAnd again we apologize for your inconvenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] If I hit an incorrect button to say this was "resolved" then im sorry however this issue is not resolved and I still need reimbursement from them I would like it if you could forward this along to them because the response they gave back to you guys was the first of anything in the last months Maybe this will help them to correct the issue and release my monies back to me before having to seek legal council.And again this issue is definately not resolved! Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
If I hit an incorrect button to say this was "resolved" then im sorry however this issue is not resolved and I still need reimbursement from them. I would like it if you could forward this along to them because the response they gave back to you guys was the first of anything in the last 3 months. Maybe this will help them to correct the issue and release my monies back to me before having to seek legal council.And again this issue is definately not resolved!
Regards,
[redacted]
Hi [redacted], sorry for the delay with your order and being unable to reach us regarding the status of your order. We had switched suppliers for the two items that we still need to ship. These last two items which you are still waiting to receive are pre-owned high end models which will be...
refurbished to like new condition. After placing an order for refurbished equipment, they go into the procurement process, they are acquired through a bidding process as these high-end cardio pieces come off of leases. Sometimes they are in high demand as clubs purchase these models in bulk. We are sincerely sorry for the long delay in getting these last two items shipped out to you, but please be assured that we will get this issue resolved for you. And again we apologize for your inconvenience.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted] It was never mentioned to me that the equipment I purchased was used... My understanding is the equipment I selected was NEW equipment. I would like some correspondence from [redacted] as to why this is happening? I have yet to receive any emails or follow up calls to this issue. Please reach out to me at [redacted]