Rockstar Auto

As clearly stated in his letter he called us The call was in response to a neighborhood flier (pages) This flier outlines what our service is and the cost of the service along with approximate dates/times of the service He called us to schedule said service Said phone conversation verified name, address, phone number and the price of the lawn care service as outlined in the flier.Again as he verifies in his letter we send out a welcome letter verifying when, where, and what will be done at what price This was in December The work was done in April In this time period he could have called or written to stop service at no cost or penalty He did notTherefore it is our position that service was ordered Service was performed Payment is due [redacted] AALCS, LLC

Revdex.com: Dear B.B.B.,I cannot believe this is a professional responding in this last response we got from himWe did not ask for any service from this companyAll we asked for was a quote, and a phone call to this company to find out how time sensitive the discount wasPeriodThis company then took it upon themselves to assume we wanted their servicesThe last phone call was 12?24/We did not talk to them until April after they claim they did a service we never orderedWe had a bill stuck in our door which we then called and questioned why we got this bill and canceled any further dealings with this companyThrough conversations with this company, we have been accused of doing this in order to get "free applications", among other rude, non professional comments by the owner of this companyWe will not be forced to pay for anything we did not orderIf this company wants to do business by assuming the customer wants their services without verification and then hoping the customer will go along with them, good riddance to themHow more un professional can this company be? I guess they do not have a clue as to how bad this can be for getting future business.They need to change their selling practises internally to keep from doing this to others!!! I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

this complaint was previously answered BUT for the record the work was done and paid for Complaints months after the fact are not accepted

there is no offer the work was done the account is permanently closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Obviously this company does not stand behind their service or lack of itThey need to have better record keeping.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

answered many many times to continue this is just an exercise in futility.SERVICE WAS ORDERED. SERVICE WAS PERFORMED. THE DEAD BEAT NOW IS PAST DUE ON PAYMENT. HIS CREDIT IS NOW NO GOOD FOR ANY FURTHER SERVICES AND OTHER COMPANIES WILL FEEL THE SAME

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We were not given the number of treatments that we prepaid forI would like to see the invoice copy of the supposed treatment we were given and the date the 6th treatment occurredBesides the invoice to show treatment was done did the company run out of the flags put in the yard to show there had been a treatment doneThe resolution that would be satisfactory is a refund for one missed treatment.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Not having received response to date, reached owner Carl by phone.Carl says he dealt not so much with Mrs ***, but with ***, the buyer actually listed on purchase documentsHe explained that the vehicle was located at and offered for sale by Rockstar Auto, but that the financing deal was
ultimately arranged by Common Cents Auto, the name shown on purchase documentation(Says Rockstar was unable to get buyer financed, so effectively sold the vehicle to Common Cents, who in turn sold it to the ***s.)He says when he became aware that Mr ***s was experiencing vehicle issues, he offered some assistance with brake and rotor repairs, though the vehicle was purchased "as is." He says Mr ***s refused this offer, and seemed very focused on returning the vehicle altogether.Says the customers became very hostile in subsequent conversations / text messages, to a point where Rockstar Auto felt it could no longer assist on a goodwill basis, and felt it was best if the customers not return to the businessCarl reiterates that the vehicle in question was purchased "as is," and that the dealership will not be able to offer assistance of any kind at this time

As clearly stated in his letter he called us.  The call was in response to a neighborhood flier (3 pages).  This flier outlines what our service is and the cost of the service along with approximate dates/times of the service.  He called us to schedule said service.  Said phone...

conversation verified name, address, phone number and the price of the lawn care service as outlined in the flier.Again as he verifies in his letter we send out a welcome letter verifying when, where, and what will be done at what price.  This was in December.  The work was done in April.  In this time period he could have called or written to stop service at no cost or penalty.  He did not. Therefore it is our position that service was ordered.  Service was performed.  Payment is due. [redacted]AALCS, LLC

this complaint was previously answered BUT  for the record the work was done and paid for.  Complaints 6 months after the fact are not accepted.

Revdex.com: Dear B.B.B.,I cannot believe this is a professional responding in this last response we got from him. We did not  ask for any service from this company. All we asked for was a quote, and a phone call to this company to find out how time sensitive the discount was. Period. This company then took it upon themselves to assume we wanted their services. The last phone call was 12?24/2014. We did not talk to them until April 2015 after they claim they did a service we never ordered. We had a bill stuck in our door which we then called and questioned why we got this bill and canceled any further dealings with this company. Through conversations with this company, we have been accused of doing this in order to get "free applications", among other rude, non professional comments by the owner of this company. We will not be forced to pay for anything we did not order. If this company wants to do business by assuming the customer wants their services without verification and then hoping the customer will go along with them, good riddance to them. How more un professional can this company be? I guess they do not have a clue as to how bad this can be for getting future business.They need to change their selling practises internally to keep from doing this to others!!!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

there is no offer the work was done the account is permanently closed

Here are the notes that were written on 5/9/12: pt states that she spoke with her ins co and they require that we call them to resolve issue with IUD coverage. pt states she was put on IUD because she could not tolerate other bc options. I informed pt, I would get this to billing. (I refers to...

[redacted] which is the person that took the call)I spoke with [redacted], after reviewing notes she found that there is no documentation that pt has ever tried any other bc. I contacted pt regarding our notes and she states that the previous bc was prior to us seeing her and that we wouldn't have any notes re it. I informed pt unfortunately without that documentation we would not be able to help her. Pt states that we checked her benefits and quoted her prior to insertion. I informed pt that when receiving a quote from the ins company is just "...a quote, not a guarantee of benefits." per all insurance companies. Pt stated that she is going to call her insurance company and that she is NOT going to pay us, that we will just have to send her to collections. She was sent to collections on 7/30/12Pt has balance of $1,019.15 I don't anything about the 490.00 balance that she is referring to. I have attached financial forms that she signed that you may review as well. Let me know if you need any additional information that you may need. Thanks, Ann A[redacted]