I have an account with (thank god)only 1 game on it and some Russian kid hacked it. I recovered the account but I was unable to use it because no way to delete the 2. account linked to the same email address. The launcher+ the site is so god damn bad simply no way to write a decent ticket or manage the account how I want... I tried to write also an email ofc no luck. I was able to see on the site but it was marked as closed right after. This is unbelivable why I need to bother with this useless launcher+site if they cant make it useful. I expected much much more from a company who earn more in a month than a whole village. If you need a decent IT genius I know some maybe they can do some improvement...
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company claims they have not found a support ticket regarding this, and that is because I am unable to submit a support ticket or comment on anything on the website I have contacted their support via [redacted] about this and they haven't assisted me with this in any way; they also couldn't help with this complaint I've filed here, which is why I have taken action through the Revdex.com.I have added screenshots of conversations I've had with their [redacted] support and yet nothing helped In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Grand Theft Auto V allows customers a one-time only opportunity to transfer their game progress from an old generation console (Xbox or PS3) to a new generation console (Xbox One or PS4)The customer transferred his character progress once and then requested to transfer a second timeSupport appropriately explained that this option is only available once which prompted the customer’s complaintWe have contacted the customer once again to resolve the issueThis complaint should be closed and resolved in favor of the CompanyThis is our last comment on the matter
Rockstar’s system was not compromised and this customer’s complaint has been addressed by our Support teamThe complaint should be closed and resolved in favor of the CompanyThis is our last comment on this complaint
The customer contacted our Technical Support team about a problem with a certain button not working on his console controllerHe was provided with basictroubleshooting steps but did not respond The support ticket was closed after several weeks and several follattempts with no reply There couldbe a problem with his [redacted] hardware but there is no problem with our productThe complaint was handled appropriately by our Support team and this should be resolved in favor of the Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They offered a temporary fix for the problem on their endOnce they sent that reply to you, they reversed what they did and now I'm back to square oneHowever, I gave up on thisThis company clearly doesn't know how to run a support teamThese guys are failuresI just want a heartfelt apology for the many many inconveniences and wasted time I spent calling these guys since they can't be mature and actually fix their problemThank youThat's all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This customer contacted our Technical Support team about a problem with lost game progressSince the time of this complaint, our Support team has been working with the customer and it appears that the issue has been resolvedWe also sent him a courtesy follemail yesterday (Ticket ref# [redacted] ) to check in and make sure everything was solvedIf the customer has further issues or questions, our Support team is standing by to continue helpingThis complaint should be closed and resolved in favor of the Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They did not solve my issueThey wrote me off as a closed case because of a previous support issue I had with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
This customer contacted our Technical Support to complain about the loss of a game characterAfter investigating his account history, we let him know that we were unable to verify the claim of missing PSdata on that PSN ID This case is being appropriately handled by our Support staff, who is willing to continue helping if the customer provides any further evidence of past progress The complaint should be resolved in favor of the Company
This customer contacted our Technical Support about a problem connecting to GTA Online, and we are currently assisting the customer in his ticket ( [redacted] )The complaint is being correctly handled by our Support team and the complaint should be resolved in favor of the Company
There is no record of this customer attempting to contact us for assistance before contacting the Revdex.comOur Support team is able to assist with inquiries through [redacted] Network error messages can be caused by a variety of factors that can be troubleshot, including the player’s own Internet connectionThis complaint should be resolved in favor of the Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Due to connectivity issues I was being dropped from matches in the middle of themThat is why I originally contacted the companyI needed help resolving my connectivity issuesOnce those were resolved I did ask for a review of why I was in bad sport because I was places there after losing connection repeatedly during missionsI was told by your customer service it could be fixedThen after being passed to maybe other customer service representatives they say they are investigating itEvery time I ask for the exact reason I was placed in bad sport I never get an answerBlowing up cars in a game called "Grand Theft Auto" really doesn't sound like a logical reason to place someone in bad sportThis should be reserved for cheaters and hackers not people who are just playing the gameAgain I request to be removed from bad sport for leaving matches early due to losing connection In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The customer contacted us about missing progress on his GTA Online game character, and our Support team resolved the issueThis complaint should be resolved in favor of the Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Still waiting for Details as to the exact reasoning being the "Cheating" accusationPlenty of excuses, but nothing completeAgain, their Customer Support has CLOSED my complaint without the matter resolvedAt this point, it seems the company is just running in circles to keep from doing what is rightAlways ending their replies with "This matter should be closed in the Companies Favor"Where's my favor? Where's my money? I want to see proof of these accusationsNo more of the "Our automated system"Obviously, the automated system doesn't work In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The product sold still to this date does not function as advertisedI have asked now twice for a refund as im not longer interested in further wasting my time testing their product for themI have followed all connection guides on their technical site and the product does not workThey attempted rolling back my account on their end to attempt to solve the issue and that did not work eitherI again asked for a refund as their product does not work as advertised but seem to be getting nowhereI am not the only person who continues to experience this problem as their forums are full of others having the same or similar issues In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company claims they have not found a support ticket regarding this, and that is because I am unable to submit a support ticket or comment on anything on the website I have contacted their support via [redacted] about this and they haven't assisted me with this in any way; they also couldn't help with this complaint I've filed here, which is why I have taken action through the Revdex.com.I have added screenshots of conversations I've had with their [redacted] support and yet nothing helped In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Grand Theft Auto V allows customers a one-time only opportunity to transfer their game progress from an old generation console (Xbox or PS3) to a new generation console (Xbox One or PS4)The customer transferred his character progress once and then requested to transfer a second timeSupport appropriately explained that this option is only available once which prompted the customer’s complaintWe have contacted the customer once again to resolve the issueThis complaint should be closed and resolved in favor of the CompanyThis is our last comment on the matter
Rockstar’s system was not compromised and this customer’s complaint has been addressed by our Support teamThe complaint should be closed and resolved in favor of the CompanyThis is our last comment on this complaint
The customer contacted our Technical Support team about a problem with a certain button not working on his console controllerHe was provided with basictroubleshooting steps but did not respond The support ticket was closed after several weeks and several follattempts with no reply There couldbe a problem with his [redacted] hardware but there is no problem with our productThe complaint was handled appropriately by our Support team and this should be resolved in favor of the Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They offered a temporary fix for the problem on their endOnce they sent that reply to you, they reversed what they did and now I'm back to square oneHowever, I gave up on thisThis company clearly doesn't know how to run a support teamThese guys are failuresI just want a heartfelt apology for the many many inconveniences and wasted time I spent calling these guys since they can't be mature and actually fix their problemThank youThat's all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This customer contacted our Technical Support team about a problem with lost game progressSince the time of this complaint, our Support team has been working with the customer and it appears that the issue has been resolvedWe also sent him a courtesy follemail yesterday (Ticket ref# [redacted] ) to check in and make sure everything was solvedIf the customer has further issues or questions, our Support team is standing by to continue helpingThis complaint should be closed and resolved in favor of the Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They did not solve my issueThey wrote me off as a closed case because of a previous support issue I had with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This matter has been resolved through our Support system (ref [redacted] ) This complaint should be resolved in favor of the Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We have now resolved this shipment issue through our Support system This complaint should be resolved in favor of the Company
This customer contacted our Technical Support to complain about the loss of a game characterAfter investigating his account history, we let him know that we were unable to verify the claim of missing PSdata on that PSN ID This case is being appropriately handled by our Support staff, who is willing to continue helping if the customer provides any further evidence of past progress The complaint should be resolved in favor of the Company
This customer contacted our Technical Support about a problem connecting to GTA Online, and we are currently assisting the customer in his ticket ( [redacted] )The complaint is being correctly handled by our Support team and the complaint should be resolved in favor of the Company
There is no record of this customer attempting to contact us for assistance before contacting the Revdex.comOur Support team is able to assist with inquiries through [redacted] Network error messages can be caused by a variety of factors that can be troubleshot, including the player’s own Internet connectionThis complaint should be resolved in favor of the Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Due to connectivity issues I was being dropped from matches in the middle of themThat is why I originally contacted the companyI needed help resolving my connectivity issuesOnce those were resolved I did ask for a review of why I was in bad sport because I was places there after losing connection repeatedly during missionsI was told by your customer service it could be fixedThen after being passed to maybe other customer service representatives they say they are investigating itEvery time I ask for the exact reason I was placed in bad sport I never get an answerBlowing up cars in a game called "Grand Theft Auto" really doesn't sound like a logical reason to place someone in bad sportThis should be reserved for cheaters and hackers not people who are just playing the gameAgain I request to be removed from bad sport for leaving matches early due to losing connection In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The customer contacted us about missing progress on his GTA Online game character, and our Support team resolved the issueThis complaint should be resolved in favor of the Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Still waiting for Details as to the exact reasoning being the "Cheating" accusationPlenty of excuses, but nothing completeAgain, their Customer Support has CLOSED my complaint without the matter resolvedAt this point, it seems the company is just running in circles to keep from doing what is rightAlways ending their replies with "This matter should be closed in the Companies Favor"Where's my favor? Where's my money? I want to see proof of these accusationsNo more of the "Our automated system"Obviously, the automated system doesn't work In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The product sold still to this date does not function as advertisedI have asked now twice for a refund as im not longer interested in further wasting my time testing their product for themI have followed all connection guides on their technical site and the product does not workThey attempted rolling back my account on their end to attempt to solve the issue and that did not work eitherI again asked for a refund as their product does not work as advertised but seem to be getting nowhereI am not the only person who continues to experience this problem as their forums are full of others having the same or similar issues In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]