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Rockville Ale House

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Rockville Ale House Reviews (1)

Review: My daughter and some friend called Rockville Ale House on Saturday 9/14/2013 at approximately 7:15 pm to see if they had restrictions on watching the Mayweather fight that they were showing at their establishment. We were told there were no restrictions or disclosures for us to watch the fight there. We arrived and were seated. 3 of us placed drink and food orders right away. I placed my food and drink order approximately 45 minutes later. When we arrived it was about 7:30 pm. At approximately 9 pm we were told if we were going to stay and watch the fight there would be a $10 cover charge per person. I asked why and the waiter ([redacted]) said that is what he was instructed to let his customers know. The manager then came over to our table to clarify that we were informed that we would each have to pay $10 per person or leave by midnight. The problem with this is that the fight was $75.00 and our bill was $67.77 and we had not ordered dessert and we intended to. We could have paid for the fight at home and not have gone there. The second problem is that we called and when we arrived and were seated no one said anything to us about the $10.00 per person fee. The third problem was if we had known about the cover charged, we would have paid the $10.00 per person fee and shared appetizers. The managers had a very nonchalant attitude and were not willing to compromise and say two of the four of us pay the cover charge and or we pay the cover for the table. It is poor customer service to not tell patrons they will incur a fee for an event when they call and ask and when they arrive and are seated. It is also poor customer service to alert patrons after they have ordered and completed their meal.Desired Settlement: I would like a refund for my bill and an apology for the inconvenience and scene that was made when we were trying to get an explanation.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The manager of this establishment is assuming that every single employee at their location provided accurate information to every single guest that came into the restaurant this night. We were originally at [redacted] before going to Rockville Ale House. They informed us upon entry that my daughter and her friend would not be able to remain in the restaurant after 9pm because they would not be able to manage the crowd and drink orders. At that time it was our choice to go in and stay until 9 or leave. At which point we chose to leave [redacted] and while in the parking lot we called Rockville Ale House to see if their were similar restrictions. We were told there were no restrictions on age, time of arrival, time to leave or any fees for watching the fight.

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Description: Restaurants

Address: 1471 Rockville Pike, Rockville, Maryland, United States, 20851

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