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Rockville Florist

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Rockville Florist Reviews (1)

Review: I ordered two bouquets of flowers from this business over the phone, requesting that they be delivered by 9 -9:30 am on the morning of my father's funeral service. The order was placed at least two (possibly three) days before the delivery date. On the morning of the service, I had to call the store at 10:45 am to ask where my flowers were. The clerk apologized and said they were "on the way" and that they would not charge me for delivery. I had to call them!! They should have been contacting ME to let me know the status of my order! The flowers arrived 10 minutes after the service began at 11 am.

In addition, one of the bouquets was not what I requested. I asked for a medium sized, bright bouquet of tulips and received instead a bouquet of white, pale pink, and pale lilac colored blooms. Some of the flowers in the bouquet did not appear to be fresh either.

The day after the service, I called the store to complain and spoke with a clerk. When I described the tulips as being old and too much in full bloom, he argued with me,so I just gave him my number and asked him to have the manager, [redacted] (who took my original order), call me. I have not heard a word. Nor have I received any kind of correspondence to indicate that I was not charged for the delivery. All I have is a charge of $197 for two bouquets.Desired Settlement: I would like an itemized bill for the two bouquets so I can determine how much each one cost, a refund (at a minimum) of the delivery charges (if not also a refund for half the cost of the tulip bouquet), and an apology from the store owner for the late delivery.

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Description: Florists - Retail

Address: 785 Rockville Pike, Suite C, Rockville, Maryland, United States, 20852-1149

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