Rockwood Clinic, P.S.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We apologize we did not receive the two email notifications of the complaint filedIn the future would it be possible to send the email notification to me at ***@rockwoodclinic.com or [redacted] / [redacted] @rockwoodclinic.comWe would hope that we would never receive another complaint in the future but would like to comply quickly if that were to happenI am following up with our IT department in regard to the email address you sent the notification to alert us Cari A***, RN, BSN / EWU Student Health Assistant at Rockwood Clinic investigated this complaintShe contacted [redacted] , the patient about the issueMr [redacted] stated his parents reported the complaint to the Revdex.comShe confirmed that he has NOT received any further statements from Cellnetix for $Nurse Cari did inform the patient she followed up with Cellnetix and he would receive a statement from Cellnetix showing a $balanceNurse Cari apologized for the error and delay in receiving the statementShe encouraged Mr [redacted] to contact her if he has questions or concerns in the future regarding EWU Student Health at 509-235- Please contact me if there is anything more I need to do to assist with closing this fileDue to HIPAA restrictions, we are not allowed to speak to Mr [redacted] ’s parents in regard to his account without his permission so the nurse contacted the patientThank you Best Regards~ Dawn W [redacted] Rockwood Clinic Patient Services Coordinator Telephone: 509-342- ***@rockwoodclinic.com

Good morning MsZ***. I have received the billing complaint and have contacted our billing office to follow up with the patient to try to resolve the issueI will follow up with you when I get more informationThank youDawn West / Patient Services/ Rockwood Clinic509-342-3738.

Revdex.com:
My complaint with Rockwood  Clinic ([redacted]) has been resolved. Thanks for your help. Sincerely, [redacted]

My complaint is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have been contacted by Rockwood Clinic about the issues.  I coordinated with Rockwood and my insurance company in an attempt to resolve the billing issue.  Neither party could explain why the issues occurred, but I was told it should be fixed within 24 hrs.  As for the issue with appointment scheduling, I was told the issue was being passed forward to a patient advocate to further investigate the issue.  The advocate contacted me and was going to contact the specific clinic in question to see where the issue is with scheduling.
Sincerely,
Shaun [redacted]

Good morning.I have received your complaint and have forwarded it to our Revenue Cycle Director in Accounting to investigate your concerns. Please allow us time view your complaint and I will follow up with you once a determination has been made.  Thank you for contacting us. Thank...

you. Best Regards~Dawn W[redacted]Rockwood Clinic Patient Services CoordinatorTelephone: 509-342-3738.

I have read the complaint and have forwarded it to our Business Office to review and resolve.  This is the same complaint that was filed on 4/14/17 and I received notification from you that this complaint had been resolved satisfactorily and it was now closed.  I will wait to get a response from our business office.  Thank you. Dawn W[redacted]Rockwood Clinic Patient Services509-342-3738

We apologize we did not receive the two email notifications of the complaint filed. In the future would it be possible to send the email notification to me at [redacted]@rockwoodclinic.com or [redacted]/[redacted]@rockwoodclinic.com. We would hope that we would never receive another complaint in the future...

but would like to comply quickly if that were to happen. I am following up with our IT department in regard to the email address you sent the notification to alert us.
Cari A[redacted], RN, BSN / EWU Student Health Assistant at Rockwood Clinic investigated this complaint. She contacted [redacted], the patient about the issue. Mr. [redacted] stated his parents reported the complaint to the Revdex.com. She confirmed that he has NOT received any further statements from Cellnetix for $157.00. Nurse Cari did inform the patient she followed up with Cellnetix and he would receive a statement from Cellnetix showing a $0.00 balance. Nurse Cari apologized for the error and delay in receiving the statement. She encouraged Mr. [redacted] to contact her if he has questions or concerns in the future regarding EWU Student Health at 509-235-6151.
Please contact me if there is anything more I need to do to assist with closing this file. Due to HIPAA restrictions, we are not allowed to speak to Mr. [redacted]’s parents in regard to his account without his permission so the nurse contacted the patient. Thank you.
Best Regards~
Dawn W[redacted]
Rockwood Clinic
Patient Services Coordinator
Telephone: 509-342-3738
[redacted]@rockwoodclinic.com