Rockwood Property Management

This property and to included The apartment I lived in the [redacted] ***Management is accusing me of destroying propertyThey are illegaluy keeping my deposit, charging me additional fees for carpet replacing, nail holes in wall that the lease and the move out check off list said not to remove or paintI had my apartment professionally cleaned when I moved outI was accused of having my carpet being saturated with urineIf a carpet was saturated with urine it would surly smell, I have requested an explanation and location of the pictures in the apartmentSo far the pictures that I was sent were of a different apartment and not my apartmentI have all my apartment pictures of when it was cleaned when I moved out There were no complaints filed against me for smoke, I have complained to management several times about black carbon, soot, on walls, in refrigerator and especially over heatersMaintenance team and management knew about this As for the complaints made a

Complaint: [redacted] I am rejecting this response because: they had not provided me with a picture to description of my apartment the pictures they took are not of my apartment or room in question? I have asked over and over again from them to supply me with picture to room description and they have not done so.THEY HAVE PLACED ME IN COLLECTIONS, THIS IS BEING DISPUTED AND THEY CAN NOT PLACE ME IN COLLECTIONS, ESPECIALLY WHEN THEY ARE NOT EXPLAINING WHAT I HAVE ASKED FOR OVER AND OVER AGAIN Sincerely, [redacted]

October 31, ? Rockwood Property Management N Meadowwood Lane, Suite Liberty Lake, WA ? Revdex.com Serving AK, ID, OR, MT, WA, WY PO Box DuPont, WA ? Re: Compaint ID [redacted] To: [redacted] continues to dispute that the photos we have provided were not taken in her apartment and our statement is still the same.? The maintenance technician who took these photos has confirmed the photos were taken in [redacted] ’s apartment after she vacated her apartment.? We feel confident our documentation is accurate.? ? Sincerely, ? ? Tisha BG [redacted] Regional Manager ?" Rockwood Property Management?

June 22, Rockwood Property Management [redacted] Liberty Lake, WA Revdex.com Serving E WA, N ID & MT SJefferson, Ste Spokane, WA Re: Complaint ID [redacted] To: [redacted] The details of this incident cannot be disclosed due to confidentiality; however, we do take them very seriously and we have and will continue to act as diligently as possible to resolve them Our lease agreement has a specific section relating to prohibited conduct It states: PROHIBITED CONDUCT: Tenant(s), family, guests, and invitees shall not engage in conduct on or near the leasehold premises causing landlord or staff adverse or increased administrative burden, or that shall otherwise be likely to increase the risk of hazard or cost of insurance; including but not limited to: • Repeated unfounded allegations to management staff relating to condition of the premises and/or conduct of others • Intentionally causing, or recklessly creating any risk of unreasonable public inconvenience, annoyance or alarm • Committing any act which tends to create or incite, or in fact creates or incites, either a violent response and/or an immediate breach of the peaceSuch conduct includes: Obscene language or gestures, boisterous conduct, personally abusive epithets, or words or language that a reasonable person would find offensive, disgusting, or insulting, and/or epithets or words or language likely to provoke a reaction of fear, anger, or apprehension when addressed to a citizen of ordinary sensibilities • Disturbing any lawful assembly of persons without lawful authority • Knowingly making or misleading material statements (written or oral) to a public servant that would likely cause evacuation or public inconvenience or alarm • Making nuisance phone calls without purposes of legitimate communication with intent to: Harass, intimidate, torment or embarrass any other person; Suggest the commission of any lewd or lascivious act; Call anonymously or repeatedly or at extremely inconvenient hours Whenever an incident relating to prohibited conduct is brought to our attention, we involve our attorney to handle it to the full extent allowed by law All incidents are addressed and handled within the guidelines of our lease policies as well as Washington State Landlord Tenant Law In any situation where someone may potentially be in danger or feel threatened, our recommendation is to immediately contact the police department and/or Child Protective Services Our goal is to bring resolution to tenant issues and concerns as quickly as possible Washington State Landlord Tenant Law requires Landlords to follow a very structured legal process and in many cases this can take several weeks Rockwood Property Management continually strives to provide excellent customer service I apologize that we haven’t been able to resolve these issues faster but we are working through the legal process Sincerely, Tisha [redacted] G [redacted] Regional Manager – Rockwood Property Management

September 12, Rockwood Property Management N Meadowwood Lane, Suite Liberty Lake, WA Revdex.com Serving AK, ID, OR, MT, WA, WY PO Box DuPont, WA Re: Compaint ID [redacted] To: [redacted] While details of this incident cannot be disclosed due to confidentiality, we do take them very seriously and act as diligently as possible to resolve themOur lease agreement clearly states the expectation of the Cleaning / Damage / Security Deposit: CLEANING/DAMAGE/SECURITY DEPOSIT: Resident has given Landlord a Deposit in the amount of $for the performance of all covenants and agreements of Resident hereunderSaid Deposit shall be held in an account at Washington Trust BankResident understands that Landlord may hold deposit money in an interest bearing account and retain any interest money earned as allowed by State LawResident acknowledges the Deposit is not to be applied to payment of rent hereunder unless the Resident is in defaultIn the event of default by Resident, Landlord may apply all or any portion thereof in payment of any amounts due LandlordResident understands that all or a portion of the deposit may be retained by the Landlord upon termination of the agreement and that a refund or any portion of the deposit to the Resident is conditioned as follows: • Resident shall have complied with all of the conditions of this agreement• Resident shall clean and restore Premises to its condition at the commencement of this agreement as evidenced by the "Mo/ Move-Out Report" herein below, less reasonable wear and tear• Resident agrees to have the carpets professionally cleaned upon vacating and will provide a receipt of suchFailure to do so, Resident authorizes Landlord to do so at Resident's expense While we do request that nails be left in the wall so that toupaint is easier to complete, several areas of the apartment had soot spots, which require paint to return it to its’ original condition In addition, several areas of the apartment required cleaning, evidenced by the move-out images taken upon repossession of the unit Prior to billing residents, we research all possible pre-existing conditions In this case, we referenced the move-out pictures of the prior renters in the apartment, which showed no stains on the front or back side of the carpeting On September 7, 2016, Ms [redacted] was contacted by our office after having been made aware by two maintenance technicians that they noticed her smoking while they were completing maintenance in her apartment We treated this communication as a courtesy as it was the first occurrence During the communication, [redacted] acknowledged this and stated she understood the policy and would comply going forward We also had a complaint from a tenant related to Ms [redacted] smoking, however, the resident asked to remain anonymous The photos that we took after Ms [redacted] moved out were of her apartment We have provided her with a link to view those photosAt Ms [redacted] ’s request, we have provided her with copies of other documents in her file During one conversation, we sent her a link to view the photos that were taken after the previous resident moved out Rockwood Property Management continually strives to provide excellent customer service and our goal is to bring resolution to tenant issues and concerns as quickly as possible Sincerely, Tisha *G [redacted] Regional Manager – Rockwood Property Management

This property and to included The apartment I lived in the *** ***Management is accusing me of destroying propertyThey are illegaluy keeping my deposit, charging me additional fees for carpet replacing, nail holes in wall that the lease and the move out check off list said not to remove or paintI had my apartment professionally cleaned when I moved outI was accused of having my carpet being saturated with urineIf a carpet was saturated with urine it would surly smell, I have requested an explanation and location of the pictures in the apartmentSo far the pictures that I was sent were of a different apartment and not my apartmentI have all my apartment pictures of when it was cleaned when I moved out
There were no complaints filed against me for smoke, I have complained to management several times about black carbon, soot, on walls, in refrigerator and especially over heatersMaintenance team and management knew about this
As for the complaints made a

The issue began shortly after we moved into our apartmentThe neighbor directly below us had already began receiving day notices for breach of contract due to other tenants complaining to site management over noises, parking and misconductOur year old daughter played with the neighbors' children and my year old daughter provided over-night care for her year old twins as I offered to assist by picking her kids up at school as she was a single parentIt became very apparent soon after that she was being verbally and physically abusive toward her children as they had inform our daughter on several occasions and which we could definitely hear, as the shouting and screaming would travel through the floorHer twins began to bully my younger daughter while bringing them home from school and on several occasions I would have to stop the argument to which I eventually told the mother I could not pick them up any longerMy older daughter after returning from a visit to the east c

Complaint: ***
I am rejecting this response because: they had not provided me with a picture to description of my apartment the pictures they took are not of my apartment or room in question I have asked over and over again from them to supply me with picture to room description and they have not done so.THEY HAVE PLACED ME IN COLLECTIONS, THIS IS BEING DISPUTED AND THEY CAN NOT PLACE ME IN COLLECTIONS, ESPECIALLY WHEN THEY ARE NOT EXPLAINING WHAT I HAVE ASKED FOR OVER AND OVER AGAIN
Sincerely,
*** ***

June 22,
Rockwood Property Management
*** * *** *** *** ***
Liberty Lake, WA
Revdex.com Serving E WA, N ID & MT
SJefferson, Ste
Spokane, WA
Re: Complaint ID ***
To: *** ***
The details of
this incident cannot be disclosed due to confidentiality; however, we do take them very seriously and we have and will continue to act as diligently as possible to resolve them.
Our lease agreement has a specific section relating to prohibited conduct. It states:
PROHIBITED CONDUCT: Tenant(s), family, guests, and invitees shall not engage in conduct on or near the leasehold premises causing landlord or staff adverse or increased administrative burden, or that shall otherwise be likely to increase the risk of hazard or cost of insurance; including but not limited to:
• Repeated unfounded allegations to management staff relating to condition of the premises and/or conduct of others
• Intentionally causing, or recklessly creating any risk of unreasonable public inconvenience, annoyance or alarm
• Committing any act which tends to create or incite, or in fact creates or incites, either a violent response and/or an immediate breach of

This property and to included The apartment I lived in the *** ***Management is accusing me of destroying propertyThey are illegaluy keeping my deposit, charging me additional fees for carpet replacing, nail holes in wall that the lease and the move out check off list said not to remove or paintI had my apartment professionally cleaned when I moved outI was accused of having my carpet being saturated with urineIf a carpet was saturated with urine it would surly smell, I have requested an explanation and location of the pictures in the apartmentSo far the pictures that I was sent were of a different apartment and not my apartmentI have all my apartment pictures of when it was cleaned when I moved out
There were no complaints filed against me for smoke, I have complained to management several times about black carbon, soot, on walls, in refrigerator and especially over heatersMaintenance team and management knew about this
As for the complaints made a

On 6/10/i submitted a work order stating my tub has split and there is a crack on the bottom of the pan

On 6/10/i submitted a work order stating my tub has split and there is a crack on the bottom of the pan

The issue began shortly after we moved into our apartmentThe neighbor directly below us had already began receiving day notices for breach of contract due to other tenants complaining to site management over noises, parking and misconductOur year old daughter played with the neighbors' children and my year old daughter provided over-night care for her year old twins as I offered to assist by picking her kids up at school as she was a single parentIt became very apparent soon after that she was being verbally and physically abusive toward her children as they had inform our daughter on several occasions and which we could definitely hear, as the shouting and screaming would travel through the floorHer twins began to bully my younger daughter while bringing them home from school and on several occasions I would have to stop the argument to which I eventually told the mother I could not pick them up any longerMy older daughter after returning from a visit to the east c

Complaint: ***
I am rejecting this response because: they had not provided me with a picture to description of my apartment the pictures they took are not of my apartment or room in question? I have asked over and over again from them to supply me with picture to room description and they have not done so.THEY HAVE PLACED ME IN COLLECTIONS, THIS IS BEING DISPUTED AND THEY CAN NOT PLACE ME IN COLLECTIONS, ESPECIALLY WHEN THEY ARE NOT EXPLAINING WHAT I HAVE ASKED FOR OVER AND OVER AGAIN
Sincerely,
*** ***

October 31, ? Rockwood Property Management N Meadowwood Lane, Suite Liberty Lake, WA ? Revdex.com Serving AK, ID, OR, MT, WA, WY PO Box DuPont, WA ? Re: Compaint ID *** To: *** *** *** *** continues to dispute that the photos we have provided were not taken in her apartment and our statement is still the same.? The maintenance technician who took these photos has confirmed the photos were taken in *** ***’s apartment after she vacated her apartment.? We feel confident our documentation is accurate.? ? Sincerely, ? ? Tisha BG*** Regional Manager ??" Rockwood Property Management?

June 22, 2016
 
Rockwood Property Management
[redacted] [redacted]
Liberty Lake, WA 99019
 
Revdex.com Serving E WA, N ID & MT
152 S. Jefferson, Ste 200
Spokane, WA 990201
 
Re: Complaint ID [redacted]
 
To: [redacted]
 
The details of...

this incident cannot be disclosed due to confidentiality; however, we do take them very seriously and we have and will continue to act as diligently as possible to resolve them. 
 
Our lease agreement has a specific section relating to prohibited conduct.  It states:
 
25. PROHIBITED CONDUCT: Tenant(s), family, guests, and invitees shall not engage in conduct on or near the leasehold premises causing landlord or staff adverse or increased administrative burden, or that shall otherwise be likely to increase the risk of hazard or cost of insurance; including but not limited to:
• Repeated unfounded allegations to management staff relating to condition of the premises and/or conduct of others
• Intentionally causing, or recklessly creating any risk of unreasonable public inconvenience, annoyance or alarm
• Committing any act which tends to create or incite, or in fact creates or incites, either a violent response and/or an immediate breach of the peace. Such conduct includes: Obscene language or gestures, boisterous conduct, personally abusive epithets, or words or language that a reasonable person would find offensive, disgusting, or insulting, and/or epithets or words or language likely to provoke a reaction of fear, anger, or apprehension when addressed to a citizen of ordinary sensibilities
• Disturbing any lawful assembly of persons without lawful authority
• Knowingly making false or misleading material statements (written or oral) to a public servant that would likely cause evacuation or public inconvenience or alarm.
• Making nuisance phone calls without purposes of legitimate communication with intent to: Harass, intimidate, torment or embarrass any other person; Suggest the commission of any lewd or lascivious act; Call anonymously or repeatedly or at extremely inconvenient hours
 
Whenever an incident relating to prohibited conduct is brought to our attention, we involve our attorney to handle it to the full extent allowed by law.  All incidents are addressed and handled within the guidelines of our lease policies as well as Washington State Landlord Tenant Law.  In any situation where someone may potentially be in danger or feel threatened, our recommendation is to immediately contact the police department and/or Child Protective Services. 
 
Our goal is to bring resolution to tenant issues and concerns as quickly as possible.  Washington State Landlord Tenant Law requires Landlords to follow a very structured legal process and in many cases this can take several weeks. 
 
Rockwood Property Management continually strives to provide excellent customer service.  I apologize that we haven’t been able to resolve these issues faster but we are working through the legal process.
 
Sincerely,
 
 
 
Tisha ** G[redacted]
Regional Manager – Rockwood Property Management

October 31, 2017   Rockwood Property Management 1421 N Meadowwood Lane, Suite 200 Liberty Lake, WA 99019   Revdex.com Serving AK, ID, OR, MT, WA, WY PO Box 1000 DuPont, WA 98237   Re: Compaint ID [redacted] To: [redacted] continues to dispute that the photos we have provided were not taken in her apartment and our statement is still the same.  The maintenance technician who took these photos has confirmed the photos were taken in [redacted]’s apartment after she vacated her apartment.  We feel confident our documentation is accurate.    Sincerely,     Tisha B. G[redacted] Regional Manager – Rockwood Property Management

September 12, 2017   Rockwood Property Management 1421 N Meadowwood Lane, Suite 200 Liberty Lake, WA 99019   Revdex.com Serving AK, ID, OR, MT, WA, WY PO Box 1000 DuPont, WA 98237   Re: Compaint ID [redacted] To: [redacted] While details of this incident cannot be disclosed due to...

confidentiality, we do take them very seriously and act as diligently as possible to resolve them. Our lease agreement clearly states the expectation of the Cleaning / Damage / Security Deposit: CLEANING/DAMAGE/SECURITY DEPOSIT: Resident has given Landlord a Deposit in the amount of $300.00 for the performance of all covenants and agreements of Resident hereunder. Said Deposit shall be held in an account at Washington Trust Bank. Resident understands that Landlord may hold deposit money in an interest bearing account and retain any interest money earned as allowed by State Law. Resident acknowledges the Deposit is not to be applied to payment of rent hereunder unless the Resident is in default. In the event of default by Resident, Landlord may apply all or any portion thereof in payment of any amounts due Landlord. Resident understands that all or a portion of the deposit may be retained by the Landlord upon termination of the agreement and that a refund or any portion of the deposit to the Resident is conditioned as follows: • Resident shall have complied with all of the conditions of this agreement. • Resident shall clean and restore Premises to its condition at the commencement of this agreement as evidenced by the "Move-In / Move-Out Report" herein below, less reasonable wear and tear. • Resident agrees to have the carpets professionally cleaned upon vacating and will provide a receipt of such. Failure to do so, Resident authorizes Landlord to do so at Resident's expense.   While we do request that nails be left in the wall so that touch-up paint is easier to complete, several areas of the apartment had soot spots, which require paint to return it to its’ original condition.  In addition, several areas of the apartment required cleaning, evidenced by the move-out images taken upon repossession of the unit.   Prior to billing residents, we research all possible pre-existing conditions.  In this case, we referenced the move-out pictures of the prior renters in the apartment, which showed no stains on the front or back side of the carpeting.   On September 7, 2016, Ms. [redacted] was contacted by our office after having been made aware by two maintenance technicians that they noticed her smoking while they were completing maintenance in her apartment.  We treated this communication as a courtesy as it was the first occurrence.  During the communication, [redacted] acknowledged this and stated she understood the policy and would comply going forward.  We also had a complaint from a tenant related to Ms. [redacted] smoking, however, the resident asked to remain anonymous.    The photos that we took after Ms. [redacted] moved out were of her apartment.  We have provided her with a link to view those photos. At Ms. [redacted]’s request, we have provided her with copies of other documents in her file.   During one conversation, we sent her a link to view the photos that were taken after the previous resident moved out.   Rockwood Property Management continually strives to provide excellent customer service and our goal is to bring resolution to tenant issues and concerns as quickly as possible.    Sincerely,     Tisha *. G[redacted] Regional Manager – Rockwood Property Management

Review: We were tenants in Rockwood's Highline apartment complex in Spokane for a year. Upon moving out, the apartment was clean, and management was asked to do a walk-through, to which they replied "we don't normally do that" and stated if there was damage we would receive photos. Two weeks later we receive a statement noting that $294 of our $300 security deposit is being retained. On the statement, there is a handwritten note that simply states "dirty" and "8 hours of cleaning - $200." There is no explanation of exactly what was dirty, nor was there any explanation of why it took 8 hours to clean a 1000 sqft apartment that we cleaned before we left. There was also a $65 charge for carpet cleaning, despite the fact that the carpets were clean when we left. Finally, there was a $25 trash fee, even after management told us to leave the trash in the garage so that it wouldn't sit out until trash day.Desired Settlement: 1) I want an immediate refund of the entire security deposit

2) I want a very detailed list of EXACTLY what was dirty and why it could have possibly taken 8 hours to clean this tiny apartment along with the pictures we were promised by management if they were going to retain our security deposit

3) I want a receipt showing that management actually had the carpets cleaned and didn't just charge us $65

4) I want an apology from Rockwood acknowledging that this is not the right way to do business.

Business

Response:

August 14, 2014

Rockwood Property Management

Re: [redacted] Complaint

To: Revdex.com

I have read the complaint filed by [redacted] and talked to

my management and leasing staff at The Highline at Kendall Yards. In reference to the walk through, I was told

that a walk through was never requested.

However, as a general rule, we don’t offer to do a final walk through

with residents but we do provide a move out checklist that clearly defines

our move out cleaning requirements. We are not legally required to do a final

walk through with the resident.

When a resident moves out, our maintenance team does an

initial assessment of cleaning charges.

In the case of [redacted]’s residence, the cleaning charges were

estimated at 8 hours. The actual amount

of time our cleaning contractor spent in their apartment exceeded 10 hours. We have an invoice, photos and a detailed

breakdown from the cleaning contractor to support more than 8 hours of

cleaning.

The lease agreement signed by [redacted] and his roommate clearly

states on page 1, section 6 the following regarding carpet cleaning: Resident

agrees to have the carpets professionally cleaned upon vacating and will

provide a receipt of such. Failure to do

so, Resident authorizes Landlord to do so at Resident’s expense.

As a courtesy, my team offered to put out their garbage can on

garbage day. [redacted] is aware that Waste

Management charges for any garbage that does not fit in the Waste Management

garbage can. Management has communicated

this to The Highline residents on several occasions. There were several additional bags of garbage

left in the garage so they were billed for disposal charges for the extra bags.

Sincerely,

Regional Manager – Rockwood Property Management

Review: I could go on and on about how awful this place was to live....we lived there for about 8 months....yes there nice appartments for the most part, until we discovered MOLD through out our whole appartment, started in our master bedroom closet, took them 2 months just to clean it up, replace a small section of the wall....couple months later there was mold all over our living room, doors & window seals...nothing seemed to be insulated what so ever!!! ( Pictures to prove it all) Then they said it was our living conditions, I dont know how 2 people could create mold all over, funny how this was the first moldy condition we were ever around...that's why we moved out obviously & paid to leave there apartments.....They came up with so many excuses just to save thereselves I guess from humiliation!! Not too mention I was pregnant with TWINS, which was a huge huge health concern! Now they billed us for not cleaning carpet & walls & fixing damages that were not even out fault, the place would have been cleaned spotless when the lease was up if we were not told to LEAVE, so we packed up in one weekend, my husband & father had to do it all (I was pregnant with twins & on bed rest) the management is AWFUL, especially [redacted] & [redacted] they are very unprofessional!!!! You call management, it takes them days to get back to you, or you'll just have to keep calling!!! Not to mention there is animals that can bark all through out the days & nights and there is nothing management does about it, so we had to involve animal control!!! We have lived in a few apartment complexes & never even had any problems at all!!!! We spoke with a lawyer & they said they have to remodel once an issue like that was brought to there attention, a manager at Rockwood Property Management said "no one can tell me who I can move in to my units" So were assuming NO remodeling was done & new tenants are in a mold environment once again!Desired Settlement: To not take this to court, we asked for only out rent back for the months they did not fix the mold issues & our moving costs because I was on bed rest for pregnancy with twins & my husband works full time...they did not agree to that, then they are fining us 2,300 for carpet & paint which would of been painted back to original if there was not mold all throughout the walls, they said they had to tear out the walls (so why would we paint) we do not want to pay the 2,300 for nothing!!

Business

Response:

Hello [redacted],

I've attached a letter and supporting documentation. In addition, we have photo's that support the damage charges and would be happy to provide those upon request. Please let me know if you have any additional questions.

Thanks,

--

Regional Manager Rockwood Property Management