I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meRegards, [redacted]
Is there proof of purchase that you can attach please? Also what email or phone number did you use to call into Customer Service? Thank you, Nicole G***
I have given the proof of purchase two times to the rocky boot company via emailI also sent it to the Revdex.comattached is the scan of my proof of purchase as well as the images they requestedd when I tried to RMA my boots to them last yearthe email used was [redacted] I sent all my correspondence in a previous email with all images to the Revdex.com last week
We do apologize again for any inconvenience this has caused youIf you feel your boot was damaged during transportation due to the damaged handle on your box please feel free to contact us at 866-442-4908.Thank you
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me In fact, MrM [redacted] (the Marketing Manager for Rocky Brands) also sent a replacement pair of boots by next-day air which my wife just received, so I would say that Rocky Brands has more than satisfied this complaint, in fact they have gone above and beyond Their Senior Staff has been gracious and professional, and handled my complaint expeditiously as soon as they were made aware of it They have furthermore acknowledged that their Customer Service was in error and have worked very hard to remedy the situation I would buy another pair of Rocky Boots and highly commend the company...everyone makes mistakes, it's how you handle yourself afterwards that determines your character
We have already replied to you with the new order information which was Has the response been rejected because the order is no longer wanted/needed? Please contact us back if you have changed your mindThank you, Nicole Gail
If you are wanting a refund you will have to return through Amazon for the refund of your purchase We can exchange the boot out for you if we have available stock If you are looking to exchange please give our customer service a call If you are looking for a refund you will have to return through Amazon They are aware of our year agreement and return frequently with us.Thank you, [redacted] ***
Even though they have a one year warranty and replace these boots the replacements will do the same thingThe replacements will not be replacedIf you have read the reviews on these boots Geagles you will see that they have a problem that has been going on for a while and has not been correctedThe pair I bought before this did the same thing within a few monthsIf you will not do anything about this cheap Chinese junk that they are selling to the American public then my next step is to turn them into the FTCI am also going to write [redacted] [redacted] is just a sellerThey may not even realize what is going on but I am sure they do not want to sell inferior productsChinese products are not all junk but these boots are!! Also due to my mother buy these boots and mailing them to me at a Hugh cost I have no possible way to exchange them as I am an American currently living in Ukraine!!!
All of our boots come with a year warranty against manufacture defects However, we do not carry a warranty on the boxes the boots were shipped in If you feel this has damaged the boot during shipment please call into Customer Service We do not have handles for our boxes that we are able to ship our for replacement I apologize for any inconvenience this has caused you.Thank you
I am rejecting this response because: The manufacturer is telling me to contact the retail business, which I already haveI explained that in my original messageThey will not take the boots back per se, but would take them and then mail them to the manufacturer under "manufacturer's defect." They are not defective I just do not like them because they are uncomfortable and hurt my feet and ankles after an hourI want my money back for both pair
We do have a year warranty against manufacture defects only These were not purchased directly from us they were purchased from a store in ND We will more than happy to set up a return to have these inspected for a defect if the customer feels that there is a manufacture defect on the boot It will be the responsibility of the seller to refund the money as they were not purchased directly from Rocky Brands If the customer in fact does want to have the boots inspected they can call customer service to set us a return authorization number if the boots are found to be defective we will replace with the same style that was sent to us for inspectionhttp://www.rockyboots.com/warranty/product-warranty.html Thank you,
Mr [redacted] chatted with our contact center on January 23, - a copy of the chat transcript is attachedI sincerely apologize for the issues he has encountered with our Georgia Boot style Gbut unfortunately there is little we can do to resolve this particular issueThe boots were purchased from [redacted] ; Rocky Brands does not hold the financial transaction to refund the customer purchaseAdditionally, the customer does not have a receipt, further complicating this matterWe did offer Mr [redacted] a discount code towards a future purchaseMr [redacted] needs to either take this matter up with [redacted] or request an RA from Rocky Brands and send the boots to us with proof of purchase for review.Our warranty information can be found here: http://www.georgiaboot.com/warranty/product-warranty.html
I am only rejecting until the matter is resolved I appreciate you continuing this conversation Below is a link to your website, which shows a pair of snake boots in size 4.5.Attached is a screen picture of the boots on your website.Boots are:MOSSY OAK BREAK UP [redacted] Regards, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meRegards, [redacted]
Is there proof of purchase that you can attach please? Also what email or phone number did you use to call into Customer Service? Thank you, Nicole G***
I have given the proof of purchase two times to the rocky boot company via emailI also sent it to the Revdex.comattached is the scan of my proof of purchase as well as the images they requestedd when I tried to RMA my boots to them last yearthe email used was [redacted] I sent all my correspondence in a previous email with all images to the Revdex.com last week
We do apologize again for any inconvenience this has caused youIf you feel your boot was damaged during transportation due to the damaged handle on your box please feel free to contact us at 866-442-4908.Thank you
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me In fact, MrM [redacted] (the Marketing Manager for Rocky Brands) also sent a replacement pair of boots by next-day air which my wife just received, so I would say that Rocky Brands has more than satisfied this complaint, in fact they have gone above and beyond Their Senior Staff has been gracious and professional, and handled my complaint expeditiously as soon as they were made aware of it They have furthermore acknowledged that their Customer Service was in error and have worked very hard to remedy the situation I would buy another pair of Rocky Boots and highly commend the company...everyone makes mistakes, it's how you handle yourself afterwards that determines your character
We have already replied to you with the new order information which was Has the response been rejected because the order is no longer wanted/needed? Please contact us back if you have changed your mindThank you, Nicole Gail
If you are wanting a refund you will have to return through Amazon for the refund of your purchase We can exchange the boot out for you if we have available stock If you are looking to exchange please give our customer service a call If you are looking for a refund you will have to return through Amazon They are aware of our year agreement and return frequently with us.Thank you, [redacted] ***
Even though they have a one year warranty and replace these boots the replacements will do the same thingThe replacements will not be replacedIf you have read the reviews on these boots Geagles you will see that they have a problem that has been going on for a while and has not been correctedThe pair I bought before this did the same thing within a few monthsIf you will not do anything about this cheap Chinese junk that they are selling to the American public then my next step is to turn them into the FTCI am also going to write [redacted] [redacted] is just a sellerThey may not even realize what is going on but I am sure they do not want to sell inferior productsChinese products are not all junk but these boots are!! Also due to my mother buy these boots and mailing them to me at a Hugh cost I have no possible way to exchange them as I am an American currently living in Ukraine!!!
All of our boots come with a year warranty against manufacture defects However, we do not carry a warranty on the boxes the boots were shipped in If you feel this has damaged the boot during shipment please call into Customer Service We do not have handles for our boxes that we are able to ship our for replacement I apologize for any inconvenience this has caused you.Thank you
I am rejecting this response because: The manufacturer is telling me to contact the retail business, which I already haveI explained that in my original messageThey will not take the boots back per se, but would take them and then mail them to the manufacturer under "manufacturer's defect." They are not defective I just do not like them because they are uncomfortable and hurt my feet and ankles after an hourI want my money back for both pair
We do have a year warranty against manufacture defects only These were not purchased directly from us they were purchased from a store in ND We will more than happy to set up a return to have these inspected for a defect if the customer feels that there is a manufacture defect on the boot It will be the responsibility of the seller to refund the money as they were not purchased directly from Rocky Brands If the customer in fact does want to have the boots inspected they can call customer service to set us a return authorization number if the boots are found to be defective we will replace with the same style that was sent to us for inspectionhttp://www.rockyboots.com/warranty/product-warranty.html Thank you,
Mr [redacted] chatted with our contact center on January 23, - a copy of the chat transcript is attachedI sincerely apologize for the issues he has encountered with our Georgia Boot style Gbut unfortunately there is little we can do to resolve this particular issueThe boots were purchased from [redacted] ; Rocky Brands does not hold the financial transaction to refund the customer purchaseAdditionally, the customer does not have a receipt, further complicating this matterWe did offer Mr [redacted] a discount code towards a future purchaseMr [redacted] needs to either take this matter up with [redacted] or request an RA from Rocky Brands and send the boots to us with proof of purchase for review.Our warranty information can be found here: http://www.georgiaboot.com/warranty/product-warranty.html
As of today 11/1/there is no credit into my bank account yet Regards, [redacted]
I am only rejecting until the matter is resolved I appreciate you continuing this conversation Below is a link to your website, which shows a pair of snake boots in size 4.5.Attached is a screen picture of the boots on your website.Boots are:MOSSY OAK BREAK UP [redacted] Regards, [redacted]