Complaint: [redacted]
I am rejecting this response because: the response continues to not be based on actual facts. Several points, (1) if Mr. [redacted] does such a good job identifying damage up front, how did he miss the 55 plus slats that were obviously not damaged upon arrival and pointed out to him when the job was complete. Additionally, professional standard floor covering was not placed on the path that was damaged and Mr. [redacted] did not have to lift covering to view. The damage was in plain sight which is how I noticed the damage. (2) if the responder would have checked further into the tax roles of the house, he would have seen that the home was in the builders name the entire period as it was up for sale. Again, I am the first owner and have confirmed with the builder and the neighbor mentioned, that no furniture was ever in the house. (3) I am happy to obtain documented statements from the builder and the neighbor setting the story straight. This continual runaround from Rocky Ford to avoid paying the claim that was submitted in good faith is unacceptable. If not resolved, this is becoming a point of principle which I will be forced to engage an attorney to address.
Regards,
[redacted]
Rocky Ford rarely turns over small claims to our insurance carrier. The long term cost of filing claims far outweighs the actual out of pocket expense. The circumstances surrounding this damage claim led both our organization and a professional claims adjuster to reject liability for these damages. A brief summary follows:On arrival at the clients home for delivery and prior to beginning the delivery our crew took industry standard steps to protect the customer's home, including the application of protective floor coverings. During the early stages of the delivery, a lady from a nearby home stopped by and approached our crew leader, [redacted], and pointedly commented that she was very impressed with the way we were handling things. She also stated that she had been involved with moving household goods out the same residence subsequent to our client purchasing the home. She also stated that the difference between her experience and our professional approach was dramatically different from the previous move from the residence. I do not know if this individual had lived in the home or if she was overseeing moving out goods that had been placed in the home to market the home. The Grayford County tax records indicate that the home's value was added to the tax roles quite some time before our client purchased the home.Our driver, [redacted], has decades of experience in our industry. Among other things, both he and his crew are constantly vigilant when entering people's homes to observe, note, and point out existing damage to customers prior to performing property protection. As the crew began to wrap up this delivery the client approached [redacted] and asked to have him take note of some floor damage. It was reported that the client went to a specific location and had [redacted] raise up our undamaged floor covering. [redacted] reported that the client pointed out a relatively small area that appeared to [redacted] to most likely be a manufacturing defect in the flooring material that was definitely not moving related or anything that had occurred that day.The claim was filed over one month after the delivery was completed, and the process of having the adjuster assigned and scheduled required more time. It is my understanding that the claims adjuster was shown extensive and what appeared to be relatively fresh scratches on his inspection.In light of our perception of the circumstancessurrounding this claim we have chosen to accept professionaladjusters' assessment and reject liability for this flooring. Sincerely,[redacted]Rocky Ford Moving Vans, Inc.
This is [redacted] the majority owner of Rocky Ford Moving and the person that turned this claim over to our Insurance Company. Our driver worked with the claim adjuster and then the adjuster came to a decision to decline this claim. This decision was based on my employees word and my...
customers word. At this point the customer is so unhappy, they have resorted to filing a complaint with the Revdex.com because they don't like the decision from the Insurance Company, what do you suggest we do?
Complaint: [redacted]
I am rejecting this response because:the drivers comments are not accurate as I am the first owner of the property so the damage could not have been caused by a previous mover. Rocky Ford needs to be honest and look at the facts.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the response continues to not be based on actual facts. Several points, (1) if Mr. [redacted] does such a good job identifying damage up front, how did he miss the 55 plus slats that were obviously not damaged upon arrival and pointed out to him when the job was complete. Additionally, professional standard floor covering was not placed on the path that was damaged and Mr. [redacted] did not have to lift covering to view. The damage was in plain sight which is how I noticed the damage. (2) if the responder would have checked further into the tax roles of the house, he would have seen that the home was in the builders name the entire period as it was up for sale. Again, I am the first owner and have confirmed with the builder and the neighbor mentioned, that no furniture was ever in the house. (3) I am happy to obtain documented statements from the builder and the neighbor setting the story straight. This continual runaround from Rocky Ford to avoid paying the claim that was submitted in good faith is unacceptable. If not resolved, this is becoming a point of principle which I will be forced to engage an attorney to address.
Regards,
[redacted]
Rocky Ford rarely turns over small claims to our insurance carrier. The long term cost of filing claims far outweighs the actual out of pocket expense. The circumstances surrounding this damage claim led both our organization and a professional claims adjuster to reject liability for these damages. A brief summary follows:On arrival at the clients home for delivery and prior to beginning the delivery our crew took industry standard steps to protect the customer's home, including the application of protective floor coverings. During the early stages of the delivery, a lady from a nearby home stopped by and approached our crew leader, [redacted], and pointedly commented that she was very impressed with the way we were handling things. She also stated that she had been involved with moving household goods out the same residence subsequent to our client purchasing the home. She also stated that the difference between her experience and our professional approach was dramatically different from the previous move from the residence. I do not know if this individual had lived in the home or if she was overseeing moving out goods that had been placed in the home to market the home. The Grayford County tax records indicate that the home's value was added to the tax roles quite some time before our client purchased the home.Our driver, [redacted], has decades of experience in our industry. Among other things, both he and his crew are constantly vigilant when entering people's homes to observe, note, and point out existing damage to customers prior to performing property protection. As the crew began to wrap up this delivery the client approached [redacted] and asked to have him take note of some floor damage. It was reported that the client went to a specific location and had [redacted] raise up our undamaged floor covering. [redacted] reported that the client pointed out a relatively small area that appeared to [redacted] to most likely be a manufacturing defect in the flooring material that was definitely not moving related or anything that had occurred that day.The claim was filed over one month after the delivery was completed, and the process of having the adjuster assigned and scheduled required more time. It is my understanding that the claims adjuster was shown extensive and what appeared to be relatively fresh scratches on his inspection.In light of our perception of the circumstancessurrounding this claim we have chosen to accept professionaladjusters' assessment and reject liability for this flooring. Sincerely,[redacted]Rocky Ford Moving Vans, Inc.
This is [redacted] the majority owner of Rocky Ford Moving and the person that turned this claim over to our Insurance Company. Our driver worked with the claim adjuster and then the adjuster came to a decision to decline this claim. This decision was based on my employees word and my...
customers word. At this point the customer is so unhappy, they have resorted to filing a complaint with the Revdex.com because they don't like the decision from the Insurance Company, what do you suggest we do?
Complaint: [redacted]
I am rejecting this response because:the drivers comments are not accurate as I am the first owner of the property so the damage could not have been caused by a previous mover. Rocky Ford needs to be honest and look at the facts.
Regards,
[redacted]