September 22, face="Calibri"> TO: Revdex.com In response to Revdex.com Case # [redacted] - [redacted] We got the call for Mrs [redacted] from total protectWe let them know we would call to set up an appointment time to go out and look at the plumbing issueThe mistake was on our partWe had to different total protect calls for a “***”The tech got the calls mixed up and went to the wrong address on the scheduled date Once that was figured out we set up a time to come out which we did the second timeUpon arrival the tech checked out the issueHe did not have the parts needed to fix the 3- handle shower valveThe tech let the homeowner know that it would be fixed on the following Monday if he could find the parts by thenThe parts needed came in late Monday and we had another tech back out to fix it, TuesdayWe are very sorry for the mix up of callsWe’ve recently changed ownership and the techs and office staff are still working on getting a new process of scheduling figured out so that we do NOT have this problem anymore Sincerely, ALEXANDER PLUMBING CO LLC [redacted] **
Psycare is supposed to be treating me for depression and what they tell me with depression is that you may experience memory issuesI have been going to psycare for approxyrs now every 4-weeksNow I completely forgot an appointment in Howland on 9/02/and they are charging me $for missing an appointment!!! THAT IS RIDICULOUSThis is only the second time in about visits and you think THIS HELPS MY DEPRESSIONThese people are money grubbing people who do not care about the welfare of their patients, only their pockets!!
In response to Revdex.com Case # [redacted]- [redacted]
We got the call for Mrs. [redacted] from total protect. We let them know we would call to set up an appointment time to go out and look at the plumbing issue. The mistake was on our part. We had to different total protect calls for a “[redacted]”. The tech got the calls mixed up and went to the wrong address on the scheduled date.
Once that was figured out we set up a time to come out which we did the second time. Upon arrival the tech checked out the issue. He did not have the parts needed to fix the 3- handle shower valve. The tech let the homeowner know that it would be fixed on the following Monday if he could find the parts by then. The parts needed came in late Monday and we had another tech back out to fix it, Tuesday. We are very sorry for the mix up of calls. We’ve recently changed ownership and the techs and office staff are still working on getting a new process of scheduling figured out so that we do NOT have this problem anymore.
September 22, face="Calibri"> TO: Revdex.com In response to Revdex.com Case # [redacted] - [redacted] We got the call for Mrs [redacted] from total protectWe let them know we would call to set up an appointment time to go out and look at the plumbing issueThe mistake was on our partWe had to different total protect calls for a “***”The tech got the calls mixed up and went to the wrong address on the scheduled date Once that was figured out we set up a time to come out which we did the second timeUpon arrival the tech checked out the issueHe did not have the parts needed to fix the 3- handle shower valveThe tech let the homeowner know that it would be fixed on the following Monday if he could find the parts by thenThe parts needed came in late Monday and we had another tech back out to fix it, TuesdayWe are very sorry for the mix up of callsWe’ve recently changed ownership and the techs and office staff are still working on getting a new process of scheduling figured out so that we do NOT have this problem anymore Sincerely, ALEXANDER PLUMBING CO LLC [redacted] **
Psycare is supposed to be treating me for depression and what they tell me with depression is that you may experience memory issuesI have been going to psycare for approxyrs now every 4-weeksNow I completely forgot an appointment in Howland on 9/02/and they are charging me $for missing an appointment!!! THAT IS RIDICULOUSThis is only the second time in about visits and you think THIS HELPS MY DEPRESSIONThese people are money grubbing people who do not care about the welfare of their patients, only their pockets!!
September 22, 2014
face="Calibri">
TO: Revdex.com
In response to Revdex.com Case # [redacted]- [redacted]
We got the call for Mrs. [redacted] from total protect. We let them know we would call to set up an appointment time to go out and look at the plumbing issue. The mistake was on our part. We had to different total protect calls for a “[redacted]”. The tech got the calls mixed up and went to the wrong address on the scheduled date.
Once that was figured out we set up a time to come out which we did the second time. Upon arrival the tech checked out the issue. He did not have the parts needed to fix the 3- handle shower valve. The tech let the homeowner know that it would be fixed on the following Monday if he could find the parts by then. The parts needed came in late Monday and we had another tech back out to fix it, Tuesday. We are very sorry for the mix up of calls. We’ve recently changed ownership and the techs and office staff are still working on getting a new process of scheduling figured out so that we do NOT have this problem anymore.
Sincerely,
ALEXANDER PLUMBING CO LLC
[redacted]