Rocky Mount Toyota Superstore

I had purchased a RAV LE from Rocky Mount Toyota on December 30, I have never bought a vehicle from Rocky Mount, but decided to go local My salesman, [redacted] , who was with me when I drove the LE model was very nice However, before I even went to look for a vehicle, I was told by my fiancé to always ask if the wheels were alloy and not plastic So, after the test drive, that was the question I asked [redacted] said, "yes", to my question if the vehicle had alloy wheels After the first negotiation, I had made a call to my finance' who first asked if the vehicle had alloy wheels, I said yes After I told him the deal that was made to me, he suggested I shop somewhere elseSo, I said I was leaving to shop elsewhere and this is where the sales manager, [redacted] came into the picture He offered me another $coupon and then after further negotiations, I received additional monies for my CRV I drove home that day in my new RAV LE.....just to find out when I got home, my fiancé looked at the wheels and said the vehicle I negotiated did not have alloy wheels as I was told it had I called [redacted] that evening to explain about [redacted] telling me I was getting alloy wheels and that is not what was on the vehicle He said they were busy with year end and would get back with me I then called again later that evening because I didn't appreciate that I was pushed to the side with that it was their "year end" I felt he did not care since they already "made the deal'I said he should get back with me by the next day after speaking with his general manager, then said they had a showroom full of people and would get back with me Well, that next morning, which was Saturday December 31, 2016, I was at the dealership at am I saw [redacted] and asked to speak with the general manager He pointed to a gentleman and said he was here yesterday The person he pointed to, I do not know his name, but I do know he was the one [redacted] would go back/forth with during the negotiating of the vehicle When I told this person what I was told regarding alloy wheels, he said he didn't believe I was lied to and he was basically calling me a liar and he acted very smug I asked for my CR-V back and he said in a cocky manor, it was too late, all deals were final Keep in mind, this was the next day after purchasing the RAV I explained I was going to contact Toyota to complain, he simply looked at me and said "Go ahead" To this day, I have had one voicemail from a Pete of that dealership I returned his call and then never received one back [redacted] , the salesman, has also called and left me a voicemail to see how I liked my RAV I have emailed the sales manager, [redacted] who told me that day I bought this vehicle if I had any concerns to contact him He has not responded either I will never purchase a Toyota from this dealership ever and I will also let anyone know if they are considering buying a vehicle from them, what my experience was and it's a shame what happens when you buy local I also have learned, since I do not know a great deal about vehicles, do not go alone to purchase a vehicle because you will be taken advantage of!

I had purchased a 2017 RAV 4 LE from Rocky Mount Toyota on December 30, 2016. I have never bought a vehicle from Rocky Mount, but decided to go local. My salesman, [redacted], who was with me when I drove the LE model was very nice. However, before I even went to look for a vehicle, I was told by my fiancé to always ask if the wheels were alloy and not plastic. So, after the test drive, that was the question I asked. [redacted] said, "yes", to my question if the vehicle had alloy wheels. After the first negotiation, I had made a call to my finance' who first asked if the vehicle had alloy wheels, I said yes. After I told him the deal that was made to me, he suggested I shop somewhere else. So, I said I was leaving to shop elsewhere and this is where the sales manager, [redacted] came into the picture. He offered me another $1000 coupon and then after further negotiations, I received additional monies for my 2010 CRV. I drove home that day in my new 2017 RAV 4 LE.....just to find out when I got home, my fiancé looked at the wheels and said the vehicle I negotiated did not have alloy wheels as I was told it had. I called [redacted] that evening to explain about [redacted] telling me I was getting alloy wheels and that is not what was on the vehicle. He said they were busy with year end and would get back with me. I then called again later that evening because I didn't appreciate that I was pushed to the side with that it was their "year end". I felt he did not care since they already "made the deal'. I said he should get back with me by the next day after speaking with his general manager, then said they had a showroom full of people and would get back with me. Well, that next morning, which was Saturday December 31, 2016, I was at the dealership at 9 am. I saw [redacted] and asked to speak with the general manager. He pointed to a gentleman and said he was here yesterday. The person he pointed to, I do not know his name, but I do know he was the one [redacted] would go back/forth with during the negotiating of the vehicle. When I told this person what I was told regarding alloy wheels, he said he didn't believe I was lied to and he was basically calling me a liar and he acted very smug. I asked for my CR-V back and he said in a cocky manor, it was too late, all deals were final. Keep in mind, this was the next day after purchasing the RAV 4. I explained I was going to contact Toyota to complain, he simply looked at me and said "Go ahead". To this day, I have had one voicemail from a Pete of that dealership. I returned his call and then never received one back. [redacted], the salesman, has also called and left me a voicemail to see how I liked my RAV 4. I have emailed the sales manager, [redacted] who told me that day I bought this vehicle if I had any concerns to contact him. He has not responded either. I will never purchase a Toyota from this dealership ever and I will also let anyone know if they are considering buying a vehicle from them, what my experience was and it's a shame what happens when you buy local. I also have learned, since I do not know a great deal about vehicles, do not go alone to purchase a vehicle because you will be taken advantage of!