Thank you for the responseI apologize for the delay in our replyIf you would like to send this back to us, we can issue a refund of $back to your original form of payment, and we can also send you a $gift card for the inconvenience this has causedUnfortunately because the item is not in new condition we are unable to refund the full amountPlease let me know how you would like to proceedThank you,
Complaint: [redacted] I am rejecting this response because: Company sold me defective product and tried to disguise damaged product by using a tire sealant "ride on" that they sell Representative said that liquid leaking from my tire was a mounting liquid called "slip Tac" Per Slip tac's website, "leaves no residue" and is a blue product This clearly was not a mounting liquid which dries and is blue"Ride On" is a yellow substance that stays tacky I also am rejecting this offer because I paid $ [redacted] for the tire and wheel comboHow can refund me only $ [redacted] ? That means they are charging me $ [redacted] AND THEY KEEP THE SET? They are basically charging me $ [redacted] a minute ($ [redacted] /5) to rent their defective productSet was used for literally less than minutes and I had immediate failure that was NOT due to trail hazardDefective damaged product Sincerely, [redacted] ***
We appreciate your feedback and I am sorry you feel this wayWe take complete responsibility for the mistake with your original orderI show that you called in on the 6th to report the issue with your side cases, and that the correct replacement case was shipped out to you on the 7thIt looks like it delivered to you on the 8thAs far as the inconvenience with returning the incorrect case, I sincerely apologizeI do see that we sent you a return shipping label to cover the return, however I am sorry that you had to drive out of your way to get that returnedIn the future we should be able to come up with a solution for the return so that you don't have to drive that far out of your way to return product for a Rocky Mountain ATV/MC mistake, and I am sorry that was not offered to you originallyI see the entire situation has been taken care of, and that you received the correct side case to your door two days after you informed us you received the incorrect sideI will still keep the gift card on your account for the inconvenience and frustration this has causedYou can use it at any timeIf you choose not to use it that is completely fine, and is your choice, but we would still like you to have that as compensation for the mistake on our endLet me know if you have any questions
I apologize for the frustration with thisIt is our return policy that we cannot accept OEM electrical items backWe made an exception to that policy for you, and allowed you to return the productsWhen the return was initially created, it was stated that the products were in new conditionWhen we received them back, the "PEDAL-ELECTRONIC THROTTLE" had mounting marks and was damagedWe have no documentation stating this was damaged upon arrival, and when the return was set up it was stated the products were in new conditionWe are not able to sell damaged products to customers so because of that, we are not able to accept damaged items back for returnsI see that you spoke with a supervisor last night, and we will be sending that item back to youAgain, I apologize for any frustration with thisWe will refund you for the second item you returned, and we will send this damaged product back to youPlease let me know if you have any questionsThank you,
Thank you for bringing this to our attentionWe have contacted the customer today and worked out a solutionThe customer contacted us on Saturday, and we responded back today since we were closed on SundayThe customer has received compensation for the issuePlease let us know if you need anything else, or if there are any other questions Thank you,
Complaint: [redacted] I am rejecting this response because: I feel that the $gift card that was offered in response to the complaint on the phone was an insult I also feel that no consumer should have to read the return policy prior to purchasing a part In regards to the order process, I feel that a part should be designated as non-refundable or non-returnable prior to completing the order I still feel that some type of monetary return should be given for the product and not in the form of Rocky Mountain gift cards NO warnings are given and NO special packaging is used, therefore the consumer is blamed and has to accept the burden of another purchase or the blame for not having the correct part Sincerely, [redacted]
Thank you for bringing this to our attentionI have checked on this complaint and it looks like we have taken care of the customerWe sent a return label to get the tires back, we will update our inventory, and we also sent the customer a $ [redacted] gift card for helping us out, and for the inconvenience they experienced
Complaint: [redacted] I am rejecting this response because: The rear roll bar is standard equipment on the Polaris rzr S and IS NOT aftermarket equipment as the company now claimsThis is precisely the question I asked the salesman Tanner before purchaseThe product had to be fully assembled before determining the fitment issue, now it is my fault that it appears used? not acceptable! The product was boxed up in the original carton it came in and shipped back timely with the companies own shipping label and transit methodAny damage that occurred during shipping should not be my responsibility eitherI received the product already missing some fasteners and shipped back some of my own that I needed to assemble the product Sincerely, [redacted]
I have done research on this issue, and this is listed to fit the customer's machine if the machine is stockThe customer has an aftermarket item on their machine that makes it bigger than stock, and that is why the cover doesn't fitWhen we received this back it was damaged and missing parts Unfortunately because of that, we cannot accept the returnWe contacted the customer and let him know we cannot accept it, and we have shipped it back to the customer
Again, I apologize that the customer felt like we were misleading This is meant to be an opportunity for our company to go above and beyond by offering our Frequent Buyer program I don't know of any other competitor that does anything even remotely similar For spending $2,we freely issued the customer $of Cash Rewards Our web-site clearly states how/where a customer can find out how many points they have been awarded This information is also provided prior to ‘check out’ However, due to the extra time that this customer has spent dealing with this, I am going to email him a $ gift card, to the email address we have on his account Thanks.Luke B [redacted] , Call Center Manager
Thank you for the feedback. I sincerely apologize for the mistake with your order. I see that we sent you a return shipping label, and once we saw the product was being returned, we released the right side replacement to you. I would be more than happy to issue you a $30 Rocky Mountain ATV/MC gift... card for the trouble with this, and you would be able to use that on any future order with our company. I have emailed that over to you. If you have any other questions or concerns please let me know.
Complaint: [redacted] I am rejecting this response because: the rebate offered originally was an actual $$ rebate, not a "$off your next purchase of $300" coupon or a "spend $and get $off Sincerely, [redacted]
Thank you for your messageI have checked in to this, and unfortunately with our return policy this is an non-returnable itemThat is stated on our website here, https://www.rockymountainatvmc.com/l/ReturnsThe customer contacted us earlier today and was informed we are not able to accept this backWe did offer a gift certificate for the inconvenience, and that offer was rejected by the customerUnfortunately we are still not able to accept this part back, or refund the customer for this item
Thank you for bringing this to our attentionI have reviewed the order, and we have determined the tire was not defectiveSince the issue was caused by a trail hazard, we cannot cover this under warrantyTo help the customer out the best we could, we did issue a partial refund of $ [redacted] We have also offered to sale the customer a new set of tires at our cost, and have sent him an additional $ [redacted] Rocky Mountain ATV/MC gift card for the inconvenienceUnfortunately because this is not a manufacture defect, we are unable to reimburse the full amount
To Whom It May Concern: Thank you for bringing this issue to our attentionWe have been in constant contact with the customer, and have offered them the solution of a $gift card as reimbursement for the rebate offer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
DO NOT BUY ANYTHING FROM THIS SO-CALLED COMPANY.
WHAT A PATHETIC EXCUSE & EMBARASSMENT TO THIS SPORT.
LOOK UP OTHER REVIEWS ALSO
Thank you for the responseI apologize for the delay in our replyIf you would like to send this back to us, we can issue a refund of $back to your original form of payment, and we can also send you a $gift card for the inconvenience this has causedUnfortunately because the item is not in new condition we are unable to refund the full amountPlease let me know how you would like to proceedThank you,
Complaint: [redacted] I am rejecting this response because: Company sold me defective product and tried to disguise damaged product by using a tire sealant "ride on" that they sell Representative said that liquid leaking from my tire was a mounting liquid called "slip Tac" Per Slip tac's website, "leaves no residue" and is a blue product This clearly was not a mounting liquid which dries and is blue"Ride On" is a yellow substance that stays tacky I also am rejecting this offer because I paid $ [redacted] for the tire and wheel comboHow can refund me only $ [redacted] ? That means they are charging me $ [redacted] AND THEY KEEP THE SET? They are basically charging me $ [redacted] a minute ($ [redacted] /5) to rent their defective productSet was used for literally less than minutes and I had immediate failure that was NOT due to trail hazardDefective damaged product Sincerely, [redacted] ***
We appreciate your feedback and I am sorry you feel this wayWe take complete responsibility for the mistake with your original orderI show that you called in on the 6th to report the issue with your side cases, and that the correct replacement case was shipped out to you on the 7thIt looks like it delivered to you on the 8thAs far as the inconvenience with returning the incorrect case, I sincerely apologizeI do see that we sent you a return shipping label to cover the return, however I am sorry that you had to drive out of your way to get that returnedIn the future we should be able to come up with a solution for the return so that you don't have to drive that far out of your way to return product for a Rocky Mountain ATV/MC mistake, and I am sorry that was not offered to you originallyI see the entire situation has been taken care of, and that you received the correct side case to your door two days after you informed us you received the incorrect sideI will still keep the gift card on your account for the inconvenience and frustration this has causedYou can use it at any timeIf you choose not to use it that is completely fine, and is your choice, but we would still like you to have that as compensation for the mistake on our endLet me know if you have any questions
I apologize for the frustration with thisIt is our return policy that we cannot accept OEM electrical items backWe made an exception to that policy for you, and allowed you to return the productsWhen the return was initially created, it was stated that the products were in new conditionWhen we received them back, the "PEDAL-ELECTRONIC THROTTLE" had mounting marks and was damagedWe have no documentation stating this was damaged upon arrival, and when the return was set up it was stated the products were in new conditionWe are not able to sell damaged products to customers so because of that, we are not able to accept damaged items back for returnsI see that you spoke with a supervisor last night, and we will be sending that item back to youAgain, I apologize for any frustration with thisWe will refund you for the second item you returned, and we will send this damaged product back to youPlease let me know if you have any questionsThank you,
Thank you for bringing this to our attentionWe have contacted the customer today and worked out a solutionThe customer contacted us on Saturday, and we responded back today since we were closed on SundayThe customer has received compensation for the issuePlease let us know if you need anything else, or if there are any other questions Thank you,
Complaint: [redacted] I am rejecting this response because: I feel that the $gift card that was offered in response to the complaint on the phone was an insult I also feel that no consumer should have to read the return policy prior to purchasing a part In regards to the order process, I feel that a part should be designated as non-refundable or non-returnable prior to completing the order I still feel that some type of monetary return should be given for the product and not in the form of Rocky Mountain gift cards NO warnings are given and NO special packaging is used, therefore the consumer is blamed and has to accept the burden of another purchase or the blame for not having the correct part Sincerely, [redacted]
Thank you for bringing this to our attentionI have checked on this complaint and it looks like we have taken care of the customerWe sent a return label to get the tires back, we will update our inventory, and we also sent the customer a $ [redacted] gift card for helping us out, and for the inconvenience they experienced
Complaint: [redacted] I am rejecting this response because: The rear roll bar is standard equipment on the Polaris rzr S and IS NOT aftermarket equipment as the company now claimsThis is precisely the question I asked the salesman Tanner before purchaseThe product had to be fully assembled before determining the fitment issue, now it is my fault that it appears used? not acceptable! The product was boxed up in the original carton it came in and shipped back timely with the companies own shipping label and transit methodAny damage that occurred during shipping should not be my responsibility eitherI received the product already missing some fasteners and shipped back some of my own that I needed to assemble the product Sincerely, [redacted]
I have done research on this issue, and this is listed to fit the customer's machine if the machine is stockThe customer has an aftermarket item on their machine that makes it bigger than stock, and that is why the cover doesn't fitWhen we received this back it was damaged and missing parts Unfortunately because of that, we cannot accept the returnWe contacted the customer and let him know we cannot accept it, and we have shipped it back to the customer
Again, I apologize that the customer felt like we were misleading This is meant to be an opportunity for our company to go above and beyond by offering our Frequent Buyer program I don't know of any other competitor that does anything even remotely similar For spending $2,we freely issued the customer $of Cash Rewards Our web-site clearly states how/where a customer can find out how many points they have been awarded This information is also provided prior to ‘check out’ However, due to the extra time that this customer has spent dealing with this, I am going to email him a $ gift card, to the email address we have on his account Thanks.Luke B [redacted] , Call Center Manager
Thank you for the feedback. I sincerely apologize for the mistake with your order. I see that we sent you a return shipping label, and once we saw the product was being returned, we released the right side replacement to you. I would be more than happy to issue you a $30 Rocky Mountain ATV/MC gift... card for the trouble with this, and you would be able to use that on any future order with our company. I have emailed that over to you. If you have any other questions or concerns please let me know.
Complaint: [redacted] I am rejecting this response because: the rebate offered originally was an actual $$ rebate, not a "$off your next purchase of $300" coupon or a "spend $and get $off Sincerely, [redacted]
Thank you for your messageI have checked in to this, and unfortunately with our return policy this is an non-returnable itemThat is stated on our website here, https://www.rockymountainatvmc.com/l/ReturnsThe customer contacted us earlier today and was informed we are not able to accept this backWe did offer a gift certificate for the inconvenience, and that offer was rejected by the customerUnfortunately we are still not able to accept this part back, or refund the customer for this item
Thank you for bringing this to our attentionI have reviewed the order, and we have determined the tire was not defectiveSince the issue was caused by a trail hazard, we cannot cover this under warrantyTo help the customer out the best we could, we did issue a partial refund of $ [redacted] We have also offered to sale the customer a new set of tires at our cost, and have sent him an additional $ [redacted] Rocky Mountain ATV/MC gift card for the inconvenienceUnfortunately because this is not a manufacture defect, we are unable to reimburse the full amount
To Whom It May Concern: Thank you for bringing this issue to our attentionWe have been in constant contact with the customer, and have offered them the solution of a $gift card as reimbursement for the rebate offer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]