Rocky Mountain Cancer Centers

Initial Business Response /* (1000, 13, 2015/12/23) */
Self pay rep *** spoke with patient by phoneHe is going to try to complete our financial assessment (FA) againTrying to make payments on several accounts and can't really afford $341/mo mo term on than current balance
$If FA is denied, will email doctor to get okay to extend payment options
*** has not received FA from patientMailed month payment plan of $681.82/mo
RMCC received payment of $
*** called and left message for patient in regards to balance on account
*** received message from patient from weekend*** called back, left message for patient to call back today to set up payment plan
*** received call from patient, stated if he could make $payment for first couple of months then pay additional after or months, and hopefully he will have this paid off within the next monthsNote on calendar for *** to follow up in January to see where balance is, renegotiate payment agreement
RMCC received payment of $
RMCC received payment of $
RMCC received payment of $
RMCC received payment of $
Self pay rep *** received note with $payment, patient unable to make 50% prompt pay discount paymentWill continue to make regular payments each month
RMCC received payment of $
RMCC received payment of $
*** called patient, patient stated payment in the mail within last few days-week
RMCC received payment of $
*** called patient, left message to see if recurring payments would work well for patient
RMCC received payment of $
RMCC received payment of $
RMCC received payment of $
*** received note from lockbox, unable to send $50/mo due to illness and loss of benefits for most of September, wife's income drastically reduced
RMCC received payment of $
*** called patient, last payment November I offered FA, explained processPatient stated wife's medical condition prevents her from working regularlyEmailed FA to patient with deadline of
RMCC received payment of $
*** noted FA was turned in, letter sent to patient requesting additional information
*** received call from patient about FA, stated he returned everything letter asked for, thought months bank statements and medical expenses were in original packet of informationFelt strongly about this and wanted to "dispute" thisI transferred call to *** voicemailPatient knows FA is closed
State business supervisor *** received voice mail from patient regarding FAHe called patient back, left message
*** called patient regarding discussion with ***Patient has not been able to return ***'s message, will call this afternoon when *** is back from lunch
*** received call from patient, stated that income has drastically changed*** recommended filling out a new FA with current documentationMailed out
*** called patient, stated he did receive FA, has been busy trying to put house on the marketWill try to complete this weekend, I extended deadline to
RMCC received payment of $
*** has not received returned FAI will follow up in a few weeks for FA or send 1st self pay letter with note to return FA or increase payment plan to management approved amount
*** has still not received returned FA, but house is on the market per internetDecided to allow time
*** received email from ***, FA has been denied, letter sent to patient I will need to set up month payment plan, note to follow up in July
*** sent 1st self pay letter with FA denial note and month payment plan for current balance $3385, $283/mo mailed to patientLast payment was May
*** received letter from patient, "cannot" do month payment planWill continue $25/mo as he has beenNote to follow up in month
RMCC received payment of $
*** sent certified collection letter with additional note:
We need to set up a management approved month payment plan on your current balance, $per monthWe cannot accept $per month on this account
OR
We can offer a 30% discount, one time payment offer on this balancePayoff amount would be $This one time payment would need to be received by Once payment is posted to your account the remaining $will be written off and your account will be considered paid in full
Per internet, house did sell
RMCC received payment of $
*** noted according to USPS tracking website, certified letter to be returned to senderWill wait for this before proceeding
*** received certified collection letter in returned mail, unclaimedForwarded account to collections
*** received voice message from patient while I was out of the office, collection agency contacted him, mentioned we had an "agreement"I do not know of any, emailed ***, nothing set up while I was outCollection agency also contacted ***, they are aware there is no arrangementPer ***, I will not call patient back, he is to deal with collection agency
Nowhere in my attempts or ***'s attempts to set up a payment plan within RMCC guidelines did we agree to any specific amount per monthSince patient's payments were gradually becoming smaller I offered and explained the FA process to see if there was any other way we could help, beginning in Jan Because of the results of the June FA and debt to income ratio, attempts to increase payment were made, but small payments continued
After certified letter returned, we did not have any way of contacting the patient and he did not send a forwarding address