Rocky Mountain Furniture Restoration

As to the first complaint from Mr***, I did indeed take his used HP Compaq dcBusiness Desktop Computer, along with a used 17" flat screen 4:monitor, and a used wireless mouse and keyboard set from his home, after promising to assess, repair, clean, and sell them for him and give him whatever profit came from the sale I found a similar desktop on eBay (without all the dirt and malware) for about $50, and I've attached the eBay listing After spending $in labor, I sold them a few days ago for $200, so I have a $check for him I will mail it to him using certified postal mail today He never asked me how much money he could get for his equipment, and I was quite pleased to get $200.Regarding Mr [redacted] second complaint, I sold him a refurbished HP Pavilion dm4-1063cl laptop in excellent condition (with a brand new retail Western Digital hard drive) for $and a wireless mouse for $10, and charged him $labor to deliver and set up the computer and move all of his data from the old computer to the new one, for a total of $ I have located a similar laptop on Amazon.com for $used (I attached the listing), so I feel that it was an excellent deal I refurbished the machine myself and set it up for him, and it was in perfect working condition when I left He called me later that day or the next and told me that he had turned on the fingerprint reader and he hated it, but could not figure out how to turn it off, so he wanted me to come to his house for free and turn it off for him He had also dropped the wireless mouse and broke it and he wanted it replaced for free I explained (maybe abruptly, as I was very busy) that I could not come to his house for free and he became irate He threatened to report me to you (the Revdex.com), screamed at me, and hung up on me I immediately called him back to offer a compromise solution, and he wouldn't answer his phone I kept trying to reach him on and off for the rest of that day, even going to his house with a new mouse, but he would not talk to me or answer my phone callsI left the new mouse at his house and waited for him to call me, which he never did I feel I already did enough for him regarding the refurbished laptop, and my only offer to him is to buy back the laptop from him for $if it is in the same condition as when I left it at his house If he will notify me that he wishes for that to happen, I will bring over a cashier's check anytime he wants me toJust as a side note, I have visited Mr [redacted] home several times to repair his computer, and have been present during his long rants about Tiger Direct and other vendors and how he was complaining to the Revdex.com and contesting the charges with his bank because he didn't like whatever they had sold him I can't attest to the actual products or their value, but the complaints that he voiced to me seemed entirely specious Now it seems that the same specious complaints are leveled at me and my businessPlease let me know what else I need to do to resolve this complaint

? This is Trinity, with Elysium Hair Studio,? responding to the letter I received regarding Ms [redacted] 's complaintI have returned Ms [redacted] 's messages and offered to fix any wrong doing to her hair, which she refusedMs [redacted] asked for a full foil, which she receivedShe also received a hair cut, OLAPLEX treatment, and tonerShe insists on a full refund, which I do not issue for services received unless there was an irreversible mistake made (or special circumstances due to the clients location being out of state or moving away)My colleague, Angel [redacted] , was present during the full service and can testify on my behalfAttached are her service ticket/receipt and messages sent between usShe goes from saying she loves her hair, to someone racking up her credit card and wanting me to SEND her her money backShe paid for the transaction using a credit card, in which if I were to refund her, I'd return the money to her card and not send her anythingIn my opinion, she is a scammer, trying to intimidate people to get money and services for free

As to the first complaint from Mr***, I did indeed take his used HP Compaq dcBusiness Desktop Computer, along with a used 17" flat screen 4:monitor, and a used wireless mouse and keyboard set from his home, after promising to assess, repair, clean, and sell them for him and give him
whatever profit came from the sale I found a similar desktop on eBay (without all the dirt and malware) for about $50, and I've attached the eBay listing After spending $in labor, I sold them a few days ago for $200, so I have a $check for him I will mail it to him using certified postal mail today He never asked me how much money he could get for his equipment, and I was quite pleased to get $200.Regarding Mr*** second complaint, I sold him a refurbished HP Pavilion dm4-1063cl laptop in excellent condition (with a brand new retail Western Digital hard drive) for $and a wireless mouse for $10, and charged him $labor to deliver and set up the computer and move all of his data from the old computer to the new one, for a total of $ I have located a similar laptop on Amazon.com for $used (I attached the listing), so I feel that it was an excellent deal I refurbished the machine myself and set it up for him, and it was in perfect working condition when I left He called me later that day or the next and told me that he had turned on the fingerprint reader and he hated it, but could not figure out how to turn it off, so he wanted me to come to his house for free and turn it off for him He had also dropped the wireless mouse and broke it and he wanted it replaced for free I explained (maybe abruptly, as I was very busy) that I could not come to his house for free and he became irate He threatened to report me to you (the Revdex.com), screamed at me, and hung up on me I immediately called him back to offer a compromise solution, and he wouldn't answer his phone I kept trying to reach him on and off for the rest of that day, even going to his house with a new mouse, but he would not talk to me or answer my phone callsI left the new mouse at his house and waited for him to call me, which he never did I feel I already did enough for him regarding the refurbished laptop, and my only offer to him is to buy back the laptop from him for $if it is in the same condition as when I left it at his house If he will notify me that he wishes for that to happen, I will bring over a cashier's check anytime he wants me to. Just as a side note, I have visited Mr*** home several times to repair his computer, and have been present during his long rants about Tiger Direct and other vendors and how he was complaining to the Revdex.com and contesting the charges with his bank because he didn't like whatever they had sold him I can't attest to the actual products or their value, but the complaints that he voiced to me seemed entirely specious Now it seems that the same specious complaints are leveled at me and my business. Please let me know what else I need to do to resolve this complaint

I am rejecting this response because:I am willing to accept a refund on my credit cardPlease refund

Ms*** received the services she paid for, so I will not be issuing her a refund Thank you, Trinity *** (Elysium Hair Studio)

? This is Trinity, with Elysium Hair Studio,? responding to the letter I received regarding Ms***'s complaintI have returned Ms***'s messages and offered to fix any wrong doing to her hair, which she refusedMs*** asked for a full foil, which she receivedShe also
received a hair cut, OLAPLEX treatment, and tonerShe insists on a full refund, which I do not issue for services received unless there was an irreversible mistake made (or special circumstances due to the clients location being out of state or moving away)My colleague, Angel ***, was present during the full service and can testify on my behalfAttached are her service ticket/receipt and messages sent between usShe goes from saying she loves her hair, to someone racking up her credit card and wanting me to SEND her her money backShe paid for the transaction using a credit card, in which if I were to refund her, I'd return the money to her card and not send her anythingIn my opinion, she is a scammer, trying to intimidate people to get money and services for free