Rocky Mountain Garage

ID [redacted] Dear Sirs:Yes, you are correct, there are two sides to every story.Several months ago I received a call from [redacted] about repairing a Mitsubishi SUVSaid that [redacted] would supply the parts for two vehicles in their yardWe discussed a price from $1000-$to switch the parts and paintShe was told this was a visual estimate and could be more.Car was deliveredAppeared frame was okayI went to [redacted] 's to look at partsThe hood and fenders where rusted away, lights, radiator, a/c condenser and front bumper were "okay"[redacted] and [redacted] said they would get parts from the internetSeveral weeks went by, called and said they bought another carCar was dropped offThey wanted to drive used recent car just purchased, asked us to check it outGot it running, knocking and smoking badlyTold them to use their old car.Dismantled new car for partsTook off parts at their request.This is where things started happening that were not included in original verbal estimateThe hood had rust holes in it, both [redacted] and [redacted] saw holes and told my body man to repair it.Then [redacted] asked if we could fix rear bumper and wheel well flares on the rearSaid yes at additional cost, could not give him times as we had to cut everything out due to rustDouble work hereHad to remove ones from original car, used car, repair bumper, install new clips and paint then reinstall on car.The core support was rusted away on both carsA/C condesors where not usable because of rusty mounting bolts for hoses, radiator they asked us to change from parts on car that was not new and they told us and hose fitting fell off, had to use the used one from [redacted] 's.Had to cut core support using somewhat serviceable pieces so it could be put back together.We had to purchase an aftermarket A/C condenser to put car back together [redacted] knew about it being bad.The car did have bent inner fenders and core support that had to be pulled on the framerack.There was additional work that needed done as in most collision repair after you tear down a car.The additional work on the front was cutting core support salvageable pieces to reinstall radiator.Time on the frame machine was not chargedPreparing hood with hole was approved by [redacted] and [redacted] in person.A/C condenser was needed to reassemble, we tired for several hours to get that apart no charges were added.Customer was charged for charging A/C not part of the original estimate which was for swapping parts and painting [redacted] asked us to repair back of car and was told time and materials as that not part of the original estimate[redacted] came into pay for the car, was showed bill, dropped the bill by $due to billing at mechanical shop rated instead of body shop rateHe agreed to pay bill, credit card was declined, went out to talk to his wife, went downhill from thereTried to explain work was done per estimate, but additional work was neededParts where not as good as they thought and husband asked us to do extra work on rear.Customer kept saying work wasn't supposed to go over $1000.00-$1200.00.Her husband knew and she knew there was additional work done by their request.Called me lots of names and said "I would here from her attorney".Told her car was fixed as requested and I wasn't doing extra for free.See attached letter with her ultimatum.Made comment that she had dealing like this in the past where work cost more than quotedWith additional work needed and additional work requestedYou would think they would know it wasn't going to be same as original estimate.Note:After thinking about the situationCustomer realized that Rocky Mountain Garage did a good jobCustomer picked up vehicle and paid the bill in full on July 8, 2016.Sincerely,Jeff P***

ID [redacted]Dear Sirs:Yes, you are correct, there are two sides to every story.Several months ago I received a call from [redacted] about repairing a Mitsubishi SUV. Said that [redacted] would supply the parts for two vehicles in their yard. We discussed a price from $1000-$1200 to...

switch the parts and paint. She was told this was a visual estimate and could be more.Car was delivered. Appeared frame was okay. I went to [redacted]'s to look at parts. The hood and fenders where rusted away, lights, radiator, a/c condenser and front bumper were "okay".[redacted] and [redacted] said they would get parts from the internet. Several weeks went by, called and said they bought another car. Car was dropped off. They wanted to drive used recent car just purchased, asked us to check it out. Got it running, knocking and smoking badly. Told them to use their old car.Dismantled new car for parts. Took off parts at their request.This is where things started happening that were not included in original verbal estimate. The hood had rust holes in it, both [redacted] and [redacted] saw holes and told my body man to repair it.Then [redacted] asked if we could fix rear bumper and wheel well flares on the rear. Said yes at additional cost, could not give him times as we had to cut everything out due to rust. Double work here. Had to remove ones from original car, used car, repair bumper, install new clips and paint then reinstall on car.The core support was rusted away on both cars. A/C condesors where not usable because of rusty mounting bolts for hoses, radiator they asked us to change from parts on car that was not new and they told us and hose fitting fell off, had to use the used one from [redacted]'s.Had to cut core support using somewhat serviceable pieces so it could be put back together.We had to purchase an aftermarket A/C condenser to put car back together. [redacted] knew about it being bad.The car did have bent inner fenders and core support that had to be pulled on the framerack.There was additional work that needed done as in most collision repair after you tear down a car.The additional work on the front was cutting core support salvageable pieces to reinstall radiator.Time on the frame machine was not charged. Preparing hood with hole was approved by [redacted] and [redacted] in person.A/C condenser was needed to reassemble, we tired for several hours to get that apart no charges were added.Customer was charged for charging A/C not part of the original estimate which was for swapping parts and painting. [redacted] asked us to repair back of car and was told time and materials as that not part of the original estimate.[redacted] came into pay for the car, was showed bill, dropped the bill by $200.00 due to billing at mechanical shop rated instead of body shop rate. He agreed to pay bill, credit card was declined, went out to talk to his wife, went downhill from there. Tried to explain work was done per estimate, but additional work was needed. Parts where not as good as they thought and husband asked us to do extra work on rear.Customer kept saying work wasn't supposed to go over $1000.00-$1200.00.Her husband knew and she knew there was additional work done by their request.Called me lots of names and said "I would here from her attorney".Told her car was fixed as requested and I wasn't doing extra for free.See attached letter with her ultimatum.Made comment that she had dealing like this in the past where work cost more than quoted. With additional work needed and additional work requested. You would think they would know it wasn't going to be same as original estimate.Note:After thinking about the situation. Customer realized that Rocky Mountain Garage did a good job. Customer picked up vehicle and paid the bill in full on July 8, 2016.Sincerely,Jeff P[redacted]

ID [redacted]Dear Sirs:Yes, you are correct, there are two sides to every story.
Several months ago I received a call from [redacted] about repairing a Mitsubishi SUV. Said that [redacted] would supply the parts for two vehicles in their yard. We discussed...

a price from $1000-$1200 to switch the parts and paint. She was told this was a visual estimate and could be more.Car was delivered. Appeared frame was okay. I went to [redacted]'s to look at parts. The hood and fenders where rusted away, lights, radiator, a/c condenser and front bumper were "okay".[redacted] and [redacted] said they would get parts from the internet. Several weeks went by, called and said they bought another car. Car was dropped off. They wanted to drive used recent car just purchased, asked us to check it out. Got it running, knocking and smoking badly. Told them to use their old car.Dismantled new car for parts. Took off parts at their request.This is where things started happening that were not included in original verbal estimate. The hood had rust holes in it, both [redacted] and [redacted] saw holes and told my body man to repair it.Then [redacted] asked if we could fix rear bumper and wheel well flares on the rear. Said yes at additional cost, could not give him times as we had to cut everything out due to rust. Double work here. Had to remove ones from original car, used car, repair bumper, install new clips and paint then reinstall on car.The core support was rusted away on both cars. A/C condesors where not usable because of rusty mounting bolts for hoses, radiator they asked us to change from parts on car that was not new and they told us and hose fitting fell off, had to use the used one from [redacted]'s.Had to cut core support using somewhat serviceable pieces so it could be put back together.
We had to purchase an aftermarket A/C condenser to put car back together. [redacted] knew about it being bad.
The car did have bent inner fenders and core support that had to be pulled on the framerack.There was additional work that needed done as in most collision repair after you tear down a car.The additional work on the front was cutting core support salvageable pieces to reinstall radiator.Time on the frame machine was not charged. Preparing hood with hole was approved by [redacted] and [redacted] in person.A/C condenser was needed to reassemble, we tired for several hours to get that apart no charges were added.Customer was charged for charging A/C not part of the original estimate which was for swapping parts and painting. [redacted] asked us to repair back of car and was told time and materials as that not part of the original estimate.[redacted] came into pay for the car, was showed bill, dropped the bill by $200.00 due to billing at mechanical shop rated instead of body shop rate. He agreed to pay bill, credit card was declined, went out to talk to his wife, went downhill from there. Tried to explain work was done per estimate, but additional work was needed. Parts where not as good as they thought and husband asked us to do extra work on rear.Customer kept saying work wasn't supposed to go over $1000.00-$1200.00.Her husband knew and she knew there was additional work done by their request.Called me lots of names and said "I would here from her attorney".Told her car was fixed as requested and I wasn't doing extra for free.See attached letter with her ultimatum.Made comment that she had dealing like this in the past where work cost more than quoted. With additional work needed and additional work requested. You would think they would know it wasn't going to be same as original estimate.Note:After thinking about the situation. Customer realized that Rocky Mountain Garage did a good job. Customer picked up vehicle and paid the bill in full on July 8, 2016.
Sincerely,
Jeff P[redacted]

Review: Got an estimate to fix my car (body repair) on my 2000 mitsubishi. Jeff said it would be $1000. Told him the car is old and I dont want to spend more than that and if the bill was going to be more he needed to let me know before he made any changes. Got all the parts he needed. He said the hood I got was to rusty, he needed a better one or he would charge more to fix. Got him a better hood. Never received a call from Jeff that my car was done. Drove past and saw it was fixed. Called him he said he was working on my bill. Went there there next day and was given a bill for $2581.82. Told him he was supposed to get approval before any changes that would increase the bill. He said he didn't remember that (convenient). He said he could take $200 off....that $1381.82 more than his quoted price. We were baited in with an agreed upon price with no authorization to go over and he switched the price by more than doubling it.Desired Settlement: Accept the original price he agreed to. Quoting 1000 and saying he would get permission to make changes that would increase that...and not keeping his word and charging $2381.82 is very bad business. Bait and switch.

Business

Response:

ID [redacted]Dear Sirs:Yes, you are correct, there are two sides to every story.Several months ago I received a call from [redacted] about repairing a Mitsubishi SUV. Said that [redacted] would supply the parts for two vehicles in their yard. We discussed a price from $1000-$1200 to switch the parts and paint. She was told this was a visual estimate and could be more.Car was delivered. Appeared frame was okay. I went to [redacted]'s to look at parts. The hood and fenders where rusted away, lights, radiator, a/c condenser and front bumper were "okay".[redacted] and [redacted] said they would get parts from the internet. Several weeks went by, called and said they bought another car. Car was dropped off. They wanted to drive used recent car just purchased, asked us to check it out. Got it running, knocking and smoking badly. Told them to use their old car.Dismantled new car for parts. Took off parts at their request.This is where things started happening that were not included in original verbal estimate. The hood had rust holes in it, both [redacted] and [redacted] saw holes and told my body man to repair it.Then [redacted] asked if we could fix rear bumper and wheel well flares on the rear. Said yes at additional cost, could not give him times as we had to cut everything out due to rust. Double work here. Had to remove ones from original car, used car, repair bumper, install new clips and paint then reinstall on car.The core support was rusted away on both cars. A/C condesors where not usable because of rusty mounting bolts for hoses, radiator they asked us to change from parts on car that was not new and they told us and hose fitting fell off, had to use the used one from [redacted]'s.Had to cut core support using somewhat serviceable pieces so it could be put back together.We had to purchase an aftermarket A/C condenser to put car back together. [redacted] knew about it being bad.