Rocky Mountain Granite & Tile, Inc.

when the tech cam out to look at the washer on 7/5/2016 he could not find the location of the leak and call in for the lead tech to help find iton Friday 7/he was set to come out and stated "The lady cussed me out and told not come out due to no parts on hand"On Monday morning 7/
we call and made a new apt with the supervisor same day to find out what was broken and leaking when I arrived to the home found that the transmission seal and baring were leaking and the cap wash cracked due to the tech having a hard time taking it off due to hard water and build up due to the amount of the parts AHS had to order the parts and approve the repair 7/AHS sent a email stated part were approved and odder 5-office days for shipping after all parts arrived set apt for 7/for install when trying to take apart found the wash plate was rusted on to the transmission making it en-possible to remove and will have to cut with grinding tools and would be better to take to the office and make sure job is finished so no more trips kneaded other then to drop the finished washer repair back at the homewhen she sated that was ok we went to turn off the hot and cold water found that the cold water will not shut off all the way and leaking told the home owner cant take the washer due to the water not shutting off all the way and will bring the parts and tools when the parts come in

We have called our insurance comp. and they will be taking care of all damages. sorry for the inconvenience. By now the adjuster has talked to the home owners to as the damages.

I contacted the the business today and left message. I have not received any check to cover carpet cleaning expenses.     [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

With spoke to the owner and advise the owner that we will be helping pay for the cleaning Of The Carpet.We also revised or that due to her washer leaking so much oil and grease we were unable to see extensive mess until the unit was already move due to it being underneath the unit and location or...

Accessibility.We apologize for the mess And they're setting Up protocols so doesn't happen again.We appreciate her patience and understanding .