Rocky Mountain Health Diagnostics LLC

Initial Business Response / [redacted] (1000, 10, 2015/06/22) */ The patient received a test for his Sleeping Disorder January 18th of The patient received his equipment on February 25th of We are able to provide documentation for those dates Our company discusses all charges with each patient prior to deciding to pursue any tests and or equipment to be supplied to the patient Per the patient's Insurance Company the patient had a large deductible that had $met at the time of servicesThe deductible is required for the patient to pay and is explained prior to any services performed, which an approval from the patient and prior authorization is required from the patient's insurance company before performing any services I am unsure where the dollar amount of $came fromNo such charge was madeThere was a charge to the Insurance Company for his equipment for his therapeutic BPAP machineWhich, he needed in order for the therapy to do it jobThat number was $and was fully covered by the Insurance CompanyThis is all documented in our Billing program we use for all patients There was no documentation in regards to the owner and the patient agreeing that the patient "not to worry about the remaining balance"We as a company did allow the patient to have extended amount of time to save, or find another job, and to pay RMHD in slow and small amountsRegardless, we have a hand written note from the patient that came with a payment and stated a payment was sent ($was sent) and that he is still unemployed and will keep sending money every two weeks or soThe note was signed by the patientPer his note, the payments never continued and we held the patient fully responsible for the total amountAt this time a required percent of his debt is owed before we could discuss further monthly payments with the patientWe have multiple attempted phone calls documented in the patient's file regarding his post treatment and the patient never returned our phone calls (at least documented phone calls to the patient and messages left with no return call)Messages left with the patient was to schedule a date and time to go to the patient's house to down load the backup driveWhen a phone call is not returned we cannot schedule a time to download the data and discuss the information gathered on the drive In regards to the patient requesting a refund of $2,The patient has paid a total of $for his services and equipment provided for his Sleeping DisorderThe aftercare is a complimentary service and we do not bill the Insurance or bill the patient for these servicesThe services provided are worth over $5,This is an amazing price the patient has been given for such a large impact the therapy will have on his overall health and life longevityWe are sorry the patient is going through such hard times in life, but we did try to work with the patient

Initial Business Response /* (1000, 10, 2015/06/22) */
The patient received a test for his Sleeping Disorder January 18th of 2013. The patient received his equipment on February 25th of 2013. We are able to provide documentation for those dates.
Our company discusses all charges with each patient...

prior to deciding to pursue any tests and or equipment to be supplied to the patient.
Per the patient's Insurance Company the patient had a large deductible that had $0 met at the time of services. The deductible is required for the patient to pay and is explained prior to any services performed, which an approval from the patient and prior authorization is required from the patient's insurance company before performing any services.
I am unsure where the dollar amount of $970.00 came from. No such charge was made. There was a charge to the Insurance Company for his equipment for his therapeutic BPAP machine. Which, he needed in order for the therapy to do it job. That number was $454.00 and was fully covered by the Insurance Company. This is all documented in our Billing program we use for all patients.
There was no documentation in regards to the owner and the patient agreeing that the patient "not to worry about the remaining balance". We as a company did allow the patient to have extended amount of time to save, or find another job, and to pay RMHD in slow and small amounts. Regardless, we have a hand written note from the patient that came with a payment and stated a payment was sent ($50 was sent) and that he is still unemployed and will keep sending money every two weeks or so. The note was signed by the patient. Per his note, the payments never continued and we held the patient fully responsible for the total amount. At this time a required percent of his debt is owed before we could discuss further monthly payments with the patient. We have multiple attempted phone calls documented in the patient's file regarding his post treatment and the patient never returned our phone calls (at least 11 documented phone calls to the patient and messages left with no return call). Messages left with the patient was to schedule a date and time to go to the patient's house to down load the backup drive. When a phone call is not returned we cannot schedule a time to download the data and discuss the information gathered on the drive.
In regards to the patient requesting a refund of $2,021.42. The patient has paid a total of $50 for his services and equipment provided for his Sleeping Disorder. The aftercare is a complimentary service and we do not bill the Insurance or bill the patient for these services. The services provided are worth over $5,000.00. This is an amazing price the patient has been given for such a large impact the therapy will have on his overall health and life longevity. We are sorry the patient is going through such hard times in life, but we did try to work with the patient.