Rocky Mountain Home and Paint

From: Rocky Mountain [mailto: [redacted] @yahoo.com] Sent: Tuesday, May 31, 6:AMTo: Info Subject: Fw: Fw: Letter of Good Standing and response ( In reguards to complaint# [redacted] ) Rocky Mountain Home & PaintSent from Yahoo Mail on Android From: david s [redacted] < [redacted] @yahoo.com>; To: Dave S [redacted] < [redacted] @yahoo.com>; Cc: Krystal < [redacted] @yahoo.com>; Subject: Fw: Letter of Good Standing and response ( In reguards to complaint# [redacted] ) Rocky Mountain Home & Paint Sent: Tue, May 31, 5:42:AM To whom it may concern,As we are STILL in the process of setting up our new shop & office that always gets put on hold to take care of customers ( previous and new), and am extremely busy with current jobs, please accept the following reply for nowBy the way,( We only worked on our shop during project in question when weather didn't permit us to work with his roof opened up without damaging inside of house.We did this in the rain, with very little progress, at my expense, ONLY to keep the guys busy without starting another project and delaying his, so as weather permitted, we could drop everything, and run over to make as much progress for him as possibleShort of breaking my word to current customers, it will take some time to unpack this customers file, organize all the necessary documents, get new computers, printers, etcup and going, and forward all documentsIn the meantime, please find attatched letter of good standing from [redacted] company that supposedly wants nothing to do with our company, and best as I can without file in front of me, responses to items in questionThe [redacted] company mentions good times and bad.Please feel free to call themThere has been bad, this oneAnd they were paid the remaining balance, ( approximately what the customer shorted me), by me, despite customer not paying me the balance, or for the added to scope work, or change orders.Again please call & ask.Hopefully this will refute whether or not we are dealing with truth, forgetfulness, confusion, maybe customer thinks Im going to try to collect balance, or just need to be mad about somethingWho knows ?I saw it through to the finish, before snow, which was the ONLY agreed timelineIn freezing tempuratures, despite the time challenges of lets do it this way with my router instead of curf cutting ( which we usually do during framing ) with the skill saw which was was in my hands, already starting the notches, and numerous other similar delays, etc.We don't use customers tools, Haven't since about when I was just getting started on my first few moonlight jobs.However, when there's a minute debate about it with guys on the clock, standing there, waiting to move forward, I gave in to the customers persistence to make him happy( most guys like to play show n tell with their tools and knowledge ), so we went along.We did run out of certain sawzall blades as all of the extra demo, mostly from poptop ( not in original proposal ), ran us short, so we accepted a couple blades when offeredIt was either that or add them to the bill.This was a ( Not to Exceed job ), which means you charge the time & materials ( including blades ) it takes, not to exceed a certain number unless the scope changes ( which it did).If it was a ( hard number) bid, you have to allow for worst case scenario and inflate the price for whatever you run into, ESPECIALLY in a remodelI don't like doing this, sometimes it makes the homeowner pay much more than needed if everything goes smooth, or the contractor gets stuck absorbing " unforseen circumstances" If this were the agreement, however many blades it took would becovered by the contractor, but it was not the caseWe have construction trailers, routers, somewhere between and levels, corded skillsaws, corded swazalls, or table saws, mitre saws, sliding compound mitre saws, compressors, framing nailers, roofing nail guns, or finish nail guns, quarter inch crown staplers, half inch crown staplers, several hand staplers, or cordless tool sets, multiples of just about every bit known to man, Multitools, transits, laser level systems, about extension cords, 12-sections of airhose, a thermal imaging system, a Spray polyurethane Foam trailer, paint sprayers, about extension ladders, or step ladders, scaffolding, ladder jacks, etc.We really don't need a homeowners toolOr help.If we did, I would go buy itThis is one of the reasons.One guy did have to leave for a job with one of his old clients in WashingtonThis had been scheduled for almost a year priorHe offered to stay & break his word in Washington, I told him to keep his word, that we would finish before snow.We did.All measurements asked of, and given by us were accurate.I have the notes and dates on most of if not all of them to prove it.The pitch was measured by one of our guys with the homeowner assistingI was in Daniels at the time trying to finish a house to get back in time to complete this project before snow flies and someone said he was there, could help, let's not wait until I could drive down.The customer said he has references from jobs he did that were perfect,,,,, then in latest response, and I quote ; " I am not an engineer as I have to take what the professionals are supposed to do to make the project come out as projected", which is it ?The pitch was measured to 1/:12, later by me measured at a 3/4- 7/8:NOT 5:as customer stated.When in doubt, or that close, the engineer always goes by original plans The plans said 5:12.I will forward email with me stating they came up with 1/2:12, not 5:12.I appreciate the homeowner wanting to help.I also have a certain respect for those who have served, which is why I didn't go after him for balances owedHe goes through enough with his stomach injury from viet nam, which by the way, according to him, the hospital visits have always been a reoccurring thing since his wartime accidentI did not cause themHe was comfortable enough with what I was doing during the project to go hunting with his cousin for a week while roof was still open to weather.I thought he appreciated me doing what it took to get him done before snow flies even though when he chased me down at the post office I told him we were EXTREMELY busy and would only consider it if it could be on my timing.I feel bad about the truss discrepancy, but offered to wait until spring after fighting through who's fault it wasThe customer chose to have us install the trusses onsite, and we made it work as good or better than anyone could.I paid for ALL materials and labor for remedies out of my families future, as well as majority of change orders.If bird blocks were missing, it would not have passed inspection, I have a picture of the split bird block, as well as dozens of pictures as I extensively photo document every job.Please let me know if you need anything else from me short of walking off jobs to finish office immediately, otherwise I will provide documentation as soon as schedule and office progress permits.Sincerely, David S***,PresidentRocky Mountain Home & PaintSent from Yahoo Mail on Android________________________________________From: [redacted] ; To: < [redacted] @yahoo.com>; Subject: Letter of Good Standing Sent: Wed, May 25, 8:59:PM Dave,Per our conversation I would like to re-iterate your position of good standing with [redacted] *** Through good times and bad you have always paid your bills and have been a reputable contractor in the eyes of [redacted] *** We look forward to doing business with you in the future.Sincerely, [redacted] ***President [redacted] Operations, Inc-- [redacted] ***, Inc307-883-

May 13,...

2016                                      ...⇄                               pg 1 of 2
[redacted]
Revdex.com Resolutions Consultant, P.O. Box 1000, DuPont,  WA  98327
 
Ms. [redacted] or To Whom it May Concern:         
In Regards to [redacted]
Revdex.com Complaint ID: [redacted]
                                        ...⇄
1.      Truss company built trusses to Original Blueprints provided by homeowner which, in fact, were incorrect.  Blueprints say 5/12 when in fact home was 6/12.
2.      Job didn't start until September.  House was never opened in June.
3.      Once we realized pitch of trusses was incorrect, we offered to get correct pitch trusses and start project in spring, Mr. [redacted] said he wanted it done now if we could make it work as a different contractor had already promised to do it last year and had not come through, and Mr. [redacted] didn't want to spend another winter slipping on ice on the back patio.
4.      Original proposal  was for a pretty simple over frame, 7 posts and less concrete.  Then it was rewritten for 11 posts, original concrete 12" deep, then rewritten for 14" deep, and more concrete added to receive more posts and beams against house as exterior walls were only 2 x 4's (This was a change that the building inspector requested for strength, and was necessary).  Truss design was also changed to meet code.  At this time, Mr. [redacted] signed an addendum for price "Not to Exceed $45,000."  (Foot notes on this addendum clearly state for additional concrete, trusses, etc.)  Even this was with me absorbing about $5000 as I felt bad for homeowner and wanted to just get it done for him.
5.      Original scope was for 34 trusses, scope of job changed to 46 trusses, this was also a big cost factor.  (When I brought this up to homeowner, he would not pay for changes.)
6.      We did spec 35 year shingles, our supplier notified us that 35 year are no longer being made, only 30 year.  We had no option here.
7.      We did spec Grace Ice and Water Shield at whole roof, however, when preparing to dry it in, homeowner asked if we were doing perimeter, valleys and ridge; so I said "yes" and that is what we did in light of the fact that at this point, I was about $20,000 out of pocket between homeowner changes not paid for, incorrect trusses, etc. and no time to debate who was at fault as we had a roof open, rain periodically throughout the project, and snow rapidly approaching. 
8.      Squash blocks had to be done as scope changed when pop-out room demolition was added and needed trusses raised to accommodate this. 
9.      I told Mr. [redacted] that with weather upon us and many unresolved challenges, this is where many contractors take advantage and charge whatever they want. 
I specifically told him I was going to do the right thing and do what it takes to get finished before winter and we would take up additional issues after the fact, hopefully he would do the right thing on the financial end (He said it was appreciated, and he would.)
 
·        We did take progressive draws as always, and when attempting to collect the last $2000 of original proposal, Mr. [redacted] informed me he was out of checks.  I offered to pay the $30 fee for a wire transfer and he said he would have new checks in 2 days. 
·        He never paid the $2000, the difference between 34 and 46 trusses, the difference between covered patio and enclosed garage, the extra time or material to remove another portion of pop-out bedroom, the additional labor for siding on enclosed garage, etc.
·        There were 2 Roll blocks that split when being installed, when I went to replace them, he said he would do it, I had given enough.
.                                          ...⇄                              
All of this is photo documented, and there are 5 witnesses to all of the above events, as well as drawings and changed drawings to satisfy town hall and inspector.   These  witnesses are willing to testify in court.
 
I've been in business since 1992 and you can check your records, but  the Revdex.com or anyone.
For the past 10-15 years that I know of, I have had an A+ rating and when in the Denver area was rated in the top 10% of contractors in the Denver area with Buildzoom.com
 
Mr. [redacted] $750.00 permit fee was for permits, inspections, etc.  There was approximately $300 refunded from town hall to me.  In consideration of a blatant refusal to pay $2000, and an additional loss of approximately $20,000, yes, I kept the $300. 
 
I did what it took to get the project done before weather and conform to codes because that is who I am.  There was no time for debates with weather coming, and I was a little motivated by Mr. [redacted] continually telling stories about Vietnam, being a sniper, threatening to shoot us (don't know if this was a joke or not, but we didn't find it funny), and telling us he had no problem killing men, women, and children, or whoever. 
 
I have had exactly 3 customer issues in the time we have been here (we are starting our 7th year), all wanted something for free.  Other than that I have survived the worst recession since 1929 by word of mouth - including Mr. [redacted] neighbor referring me to him. 
 
In regard to poor workmanship, I have been on HGTV, and I have won awards by American Homebuilders Association.
 
In 25+ years in the industry, I have never had a homeowner on site all day with us, nor has it ever been needed.  I  don't mean to offend and appreciate the intent.  I understand wanting to keep busy, but this is not common practice and does not help.  There were more mistakes on this job with "help from homeowner" than I have ever encountered, not to mention in a court of law, when you put your hands on a job, you assume liability.
 
If you need further documentation, please let me know.
 
Sincerely,
 
David S[redacted]
Founder,
Rocky Mountain Home and Paint
303-304-2590
[redacted]@yahoo.com
www.yeahwecandothat.com
 
P.S.  I apologize in the delay in this response.  I was working out of town and didn't get your letter immediately.

From: Rocky Mountain [mailto:[redacted]@yahoo.com] Sent: Tuesday, May 31, 2016 6:04 AMTo: Info <[email protected]>Subject: Fw: Fw: Letter of Good Standing and response ( In reguards to complaint# [redacted] ) Rocky Mountain Home & PaintSent from Yahoo Mail on Android
 
From: david s[redacted] <[redacted]@yahoo.com>; To: Dave S[redacted] <[redacted]@yahoo.com>; Cc: Krystal <[redacted]@yahoo.com>; Subject: Fw: Letter of Good Standing and response ( In reguards to complaint# [redacted] ) Rocky Mountain Home & Paint Sent: Tue, May 31, 2016 5:42:42 AM To whom it may concern,As we are STILL in the process of setting up our new shop & office that always gets put on hold to take care of customers ( previous and new), and am extremely busy with current jobs, please accept the following reply for now. By the way,( We only worked on our shop during project in question when weather didn't permit us to work with his roof opened up without damaging inside of house.We did this in the rain, with very little progress, at my expense, ONLY to keep the guys busy without starting another project and delaying his, so as weather permitted, we could drop everything, and run over to make as much progress for him as possible. Short of breaking my word to current customers, it will take some time to unpack this customers file, organize all the necessary documents, get new computers, printers, etc. up and going, and forward all documents. In the meantime, please find attatched letter of good standing from [redacted] company that supposedly wants nothing to do with our company, and best as I can without file in front of me, responses to items in question. The [redacted] company mentions good times and bad.Please feel free to call them. There has been 1 bad, this one. And they were paid the remaining balance, ( approximately what the customer shorted me), by me, despite customer not paying me the balance, or for the added to scope work, or change orders.Again please call & ask.Hopefully this will refute whether or not we are dealing with truth, forgetfulness, confusion, maybe customer thinks Im going to try to collect balance, or just need to be mad about something. Who knows ?I saw it through to the finish, before snow, which was the ONLY agreed timeline. In freezing tempuratures, despite the time challenges of lets do it this way with my router instead of curf cutting ( which we usually do during framing ) with the skill saw which was was in my hands, already starting the notches, and numerous other similar delays, etc.We don't use customers tools, Haven't since about 1986 when I was just getting started on my first few moonlight jobs.However, when there's a 15 minute debate about it with 5 guys on the clock, standing there, waiting to move forward, I gave in to the customers persistence to make him happy. ( most guys like to play show n tell with their tools and knowledge ), so we went along.We did run out of certain sawzall blades as all of the extra demo, mostly from poptop ( not in original proposal ), ran us short, so we accepted a couple blades when offered. It was either that or add them to the bill.This was a ( Not to Exceed job ), which means you charge the time & materials ( including blades ) it takes, not to exceed a certain number unless the scope changes ( which it did).If it was a ( hard number) bid, you have to allow for worst case scenario and inflate the price for whatever you run into, ESPECIALLY in a remodel. I don't like doing this, sometimes it makes the homeowner pay much more than needed if everything goes smooth, or the contractor gets stuck absorbing " unforseen circumstances" If this were the agreement, however many blades it took would becovered by the contractor, but it was not the case. We have 3 construction trailers, 5 routers, somewhere between 15 and 20 levels, 4 corded skillsaws, 3 corded swazalls, 4 or 5 table saws, 3 mitre saws, 2 sliding compound mitre saws, 6 compressors, 4 framing nailers, 2 roofing nail guns, 10 or 12 finish nail guns, 3 quarter inch crown staplers, 2 half inch crown staplers, several hand staplers, 8 or 9 cordless tool sets, multiples of just about every bit known to man, 2 Multitools, 2 transits, 2 laser level systems, about 30 extension cords, 12-15 sections of airhose, a thermal imaging system, a Spray polyurethane Foam trailer, 5 paint sprayers, about 8 extension ladders, 7 or 8 step ladders, scaffolding, ladder jacks, etc.We really don't need a homeowners tool. Or help.If we did, I would go buy it. This is one of the reasons.One guy did have to leave for a job with one of his old clients in Washington. This had been scheduled for almost a year prior. He offered to stay & break his word in Washington, I told him to keep his word, that we would finish before snow.We did.All measurements asked of, and given by us were accurate.I have the notes and dates on most of if not all of them to prove it.The pitch was measured by one of our guys with the homeowner assisting. I was in Daniels at the time trying to finish a house to get back in time to complete this project before snow flies and someone said he was there, could help, let's not wait until I could drive down.The customer said he has 30 references from jobs he did that were perfect,,,,, then in latest response, and I quote ; " I am not an engineer as I have to take what the professionals are supposed to do to make the project come out as projected", which is it ?The pitch was measured to 5 1/2 :12, later by me measured at a 5 3/4- 5 7/8:12. NOT 5:12 as customer stated.When in doubt, or that close, the engineer always goes by original plans . The plans said 5:12.I will forward email with me stating they came up with 5 1/2:12, not 5:12.I appreciate the homeowner wanting to help.I also have a certain respect for those who have served, which is why I didn't go after him for balances owed. He goes through enough with his stomach injury from viet nam, which by the way, according to him, the hospital visits have always been a reoccurring thing since his wartime accident. I did not cause them. He was comfortable enough with what I was doing during the project to go hunting with his cousin for a week while roof was still open to weather.I thought he appreciated me doing what it took to get him done before snow flies even though when he chased me down at the post office I told him we were EXTREMELY busy and would only consider it if it could be on my timing.I feel bad about the truss discrepancy, but offered to wait until spring after fighting through who's fault it was. The customer chose to have us install the trusses onsite, and we made it work as good or better than anyone could.I paid for ALL materials and labor for remedies out of my families future, as well as majority of change orders.If bird blocks were missing, it would not have passed inspection, I have a picture of the split bird block, as well as dozens of pictures as I extensively photo document every job.Please let me know if you need anything else from me short of walking off jobs to finish office immediately, otherwise I will provide documentation as soon as schedule and office progress permits.Sincerely, David S[redacted],PresidentRocky Mountain Home & PaintSent from Yahoo Mail on Android________________________________________From: [redacted] <[redacted]@tetontruss.com>; To: <[redacted]@yahoo.com>; Subject: Letter of Good Standing Sent: Wed, May 25, 2016 8:59:06 PM Dave,Per our conversation I would like to re-iterate your position of good standing with [redacted].  Through good times and bad you have always paid your bills and have been a reputable contractor in the eyes of [redacted].  We look forward to doing business with you in the future.Sincerely,[redacted]President[redacted] Operations, Inc. -- [redacted], Inc307-883-4943