Rocky Mountain Men's Clinic

We sincerely regret your experience at the Rocky Mountain Men's Clinic We believe that many of that many of your claims are unfounded and have attempted multiple times to contact you by phone to resolve your issue If you would simply call us back, we are confident that we can resolve your issue to your satisfaction

Initial Business Response / [redacted] (1000, 6, 2015/12/09) */ We deeply regret this patient has had difficulties getting the medication to workFor some patients, learning to properly administer the dose takes some practice and coachingOur number one goal is positive patient outcomes with the medication and will exhaust great effort on to ensure a positive experienceTo say we do not return phone calls is simply falseWe have reached out multiple times over the past several months to the patient and will continue to do soWe stand behind our service and if this patient would like to come back for a consultation we will make everything right for him Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are not willing to refund any money even though they made no effort to resolve the issue in a timely fashion Final Consumer Response / [redacted] (2000, 21, 2015/12/28) */ Consumer called the Revdex.com on 12/18/and requested that the complaint be closed as resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I was contacted by the business only once on March 14th and was left a voicemail which I returned later that day I did not make contact with the individual and left a message to call me back I called again on Friday and spoke to the employee handling the complaint We agreed that if I would remove the complaint and sign a waiver, I would receive a check for $ Once the complaint has been removed, I will go to their office and sign the waiver to issue the check Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They have never called me or left me any messagesI've been the one who has left messages.This is their standard response to complaints filed with the Revdex.comI have never been so disrespectedAll I'm asking for is a reasonable resolutionAs someone who is in business I would try to find a simple resolution to hold up my reputation in the business marketThis place is a total joke Sincerely, [redacted]

According to [redacted] , he has signed a release on or around March 11th that this has been resolved

We sincerely regret your experience at the Rocky Mountain Men's Clinic We believe that many of that many of your claims are unfounded and have attempted multiple times to contact you by phone to resolve your issue If you would simply call us back, we are confident that we can resolve
your issue to your satisfaction

Are you able to reach out to this guy He won’t return our calls We’re willing to give him a refund, but he’s not being compliant ***

According to ** ***, he has signed a release on or around March 11th that this has been resolved

Mr ***,Thank you for your feedback regarding our services We regret that you do not wish to continue treatment with us It is especially unfortunate to receive this notification from the Revdex.com considering we thought we had resolved your issue to your satisfaction on 6/14/2017, fourteen
days prior to you providing this feedback We value all of our patients feedback and place patient care and satisfaction as the highest priority in our clinic To that end, we have successfully treated thousands of men in the Colorado area If there is anything more that we can do to earn your trust, please contact us at *** and one of our managers will get in touch with you

Complaint: ***
I am rejecting this response because: They have never called me or left me any messagesI've been the one who has left messages.This is their standard response to complaints filed with the Revdex.comI have never been so disrespectedAll I'm asking for is a reasonable resolutionAs someone who is in business I would try to find a simple resolution to hold up my reputation in the business marketThis place is a total joke.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I was contacted by
the business only once on March 14th and was left a voicemail which I returned later that day I did not make contact with the individual and left a message to call me back I called again on Friday and spoke to the employee handling the complaint We agreed that if I would remove the complaint and sign a waiver, I would receive a check for $ Once the complaint has been removed, I will go to their office and sign the waiver to issue the check
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/12/09) */
We deeply regret this patient has had difficulties getting the medication to workFor some patients, learning to properly administer the dose takes some practice and coachingOur number one goal is positive patient outcomes with the
medication and will exhaust great effort on to ensure a positive experienceTo say we do not return phone calls is simply falseWe have reached out multiple times over the past several months to the patient and will continue to do soWe stand behind our service and if this patient would like to come back for a consultation we will make everything right for him
Initial Consumer Rebuttal /* (3000, 12, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not willing to refund any money even though they made no effort to resolve the issue in a timely fashion
Final Consumer Response /* (2000, 21, 2015/12/28) */
Consumer called the Revdex.com on 12/18/and requested that the complaint be closed as resolved