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Rocky Mountain Men's Clinic

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Reviews Rocky Mountain Men's Clinic

Rocky Mountain Men's Clinic Reviews (6)

Mr [redacted],Thank you for your feedback regarding our services.  We regret that you do not wish to continue treatment with us.  It is especially unfortunate to receive this notification from the Revdex.com considering we thought we had resolved your issue to your satisfaction on 6/14/2017, fourteen...

days prior to you providing this feedback.  We value all of our patients feedback and place patient care and satisfaction as the highest priority in our clinic.  To that end, we have successfully treated thousands of men in the Colorado area.  If there is anything more that we can do to earn your trust, please contact us at [redacted] and one of our managers will get in touch with you.

Initial Business Response /* (1000, 6, 2015/12/09) */
We deeply regret this patient has had difficulties getting the medication to work. For some patients, learning to properly administer the dose takes some practice and coaching. Our number one goal is positive patient outcomes with the...

medication and will exhaust great effort on to ensure a positive experience. To say we do not return phone calls is simply false. We have reached out multiple times over the past several months to the patient and will continue to do so. We stand behind our service and if this patient would like to come back for a consultation we will make everything right for him.
Initial Consumer Rebuttal /* (3000, 12, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not willing to refund any money even though they made no effort to resolve the issue in a timely fashion.
Final Consumer Response /* (2000, 21, 2015/12/28) */
Consumer called the Revdex.com on 12/18/2015 and requested that the complaint be closed as resolved

We sincerely regret your experience at the Rocky Mountain Men's Clinic.  We believe that many of that many of your claims are unfounded and have attempted multiple times to contact you by phone to resolve your issue.  If you would simply call us back, we are confident that we can resolve...

your issue to your satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I was contacted by...

the business only once on March 14th and was left a voicemail which I returned later that day.  I did not make contact with the individual and left a message to call me back.  I called again on Friday and spoke to the employee handling the complaint.  We agreed that if I would remove the complaint and sign a waiver, I would receive a check for $2200.00.  Once the complaint has been removed, I will go to their office and sign the waiver to issue the check.
Sincerely,
[redacted]

According to [redacted], he has signed a release on or around March 11th that this has been resolved.

Complaint: [redacted]
I am rejecting this response because: They have never called me or left me any messages. I've been the one who has left messages.This is their standard response to complaints filed with the Revdex.com. I have never been so disrespected. All I'm asking for is a reasonable resolution. As someone who is in business I would try to find a simple resolution to hold up my reputation in the business market. This place is a total joke. 
Sincerely,
[redacted]

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Address: 5731 Silverstone Ter STE 250, Colorado Springs, Colorado, United States, 80919-3545

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