Platinum Corral is aware of the events as described by this guest in our [redacted] location. Platinum Corral recognizes that the situation was not properly handled. We extended a sincere apology to the guest through her personal email immediately after learning of her complaint. I...
personally requested the opportunity to speak with her by phone, which she declined by email.We have conducted an internal review of events, and have taken steps to better train our staff and managers in handling similar situations.We are happy to offer a full refund, and hope that she will provide us with the opportunity to earn back her patronage. Further, we would like the opportunity to have her daughter host a belated birthday party with us for up to 30 of her friends, at no charge, at a time of their choosing. We appreciate the opportunity to respond to this complaint. Sincerely, [redacted]Director of StaffingPlatinum Corral[redacted]
Platinum Corral is aware of the events as described by this guest in our [redacted] location. Platinum Corral recognizes that the situation was not properly handled. We extended a sincere apology to the guest through her personal email immediately after learning of her complaint. I...
personally requested the opportunity to speak with her by phone, which she declined by email.We have conducted an internal review of events, and have taken steps to better train our staff and managers in handling similar situations.We are happy to offer a full refund, and hope that she will provide us with the opportunity to earn back her patronage. Further, we would like the opportunity to have her daughter host a belated birthday party with us for up to 30 of her friends, at no charge, at a time of their choosing. We appreciate the opportunity to respond to this complaint. Sincerely, [redacted]Director of StaffingPlatinum Corral[redacted]
I would this busdiness to compensate me for canceling at the last minute fir at least $1,200.00