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Rocky Mountain Overseas, Inc.

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Reviews Rocky Mountain Overseas, Inc.

Rocky Mountain Overseas, Inc. Reviews (2)

*** *** (shipper) household goods pieces went into our warehouse for storage on October Per her request she wanted her items to be loaded into a 40' container to ship to Panama on December 2015.However during the time her items were in storage she instructed RMO to let several
family members come to our warehouse and go into her storage to take items they wanted, therefore not all pieces were remaining.Our delivery agent in Panama City said *** *** was not present at the time of delivery she was in MexicoThe person she had open her home to let the crew in to offload the container refused to sign her inventory sheet checking off pieces received. *** *** was issued an insurance policy dated 1-14-in the amount of $20,when *** *** charged back her credit card for her shipment it automatically cancelled her policy for none payment.*** *** did receive Door to Door service from Colorado to Panama and received her entire shipment, nothing was shipped to England by mistake.*** *** refused to pay for her entire move and is using her missing items has an excuse NOT PAY for her International moveIf she had not charged back her credit card and filled out a claim form she would have been reimbursed for missing items.The entire staff at Rocky Mountain Overseas spent many hours and days going over everything with *** ***, she refused to listen to ANYONE !!

Complaint: [redacted]
I am rejecting this response because:When RMO evaluated our house and belongings they determined that we had to have a 40' high container for our move and when they were packing our household goods they told us we could not take everything because we were almost out of space.We were at the house on Feb. 5th, 2016 when the container was delivered and unloaded.  There were two of us checking inventory on 2 separate lists ( 1 in English and 1 in Spanish).  The container was only 2/3 full when delivered and we have pictures showing it 2/3 full when it was loaded and we took pictures of it when opened in Panama matching exactly the picture they sent us.  This show nothing came up missing during transport and proving that the remainder of our goods was never loaded into the container.The comment about several family members taking things from our inventory is not true.  Our daughter & son-in-law were going to move to Panama shortly after us and asked RMO if there was room to add some of their belongings to our shipment.  Their belongings were never added to our inventory so when they could not move to Panama and removed their belongings from storage it never involved our belongings and some of their boxes were missing along with the headboard to their Amish bed.  RMO delivered the rest of the bed to our daughters apartment and said they could not find the headboard.  Our daughter is trustworthy and is on all of our bank accounts.We did not refuse to pay for our entire shipment.  We had already paid RMO over $20,000 for our storage and move and the $5000 plus that we charged back was an additional amount that they charged us before they would ship our belongings which we had no problem paying in the belief that we would receive all of our belongings which did not happen since we were missing 128 boxes and furniture items.RMO has not cooperated and there was only one employee that truly tried to help us and she has no control over what the owners decide and even if we had decided to make an insurance claim they would not have paid since our goods were never put into the container.  It is their incompetence that is the issue and refusal to attempt to locate our belongings.
Sincerely,
[redacted]

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