Rocky Mountain Recovery Systems, Inc

Complaint: ***
I am rejecting this response because:the companies response are liesI will continue to make my random payments on what you consider grossly debt of now $450.
Regards,
*** ***

Mr***' response on 3/19/is unrepresentative of the truth
There are not errors in our notes The notes are taken during or immediately after a conversation with a consumer We have a correct written record of the conversations we had with Mr***' We know what was promised and what wasn't promised
I did not attack Mr***' character I told MrWuyt that I trust our notes taken on the day of the coversation versus a memory of someone who is only finding one solution acceptable
Mr ***' complaint is completly without merit This is not a valid claim Credit Reporting on this account is accurate, a generous amount of time was given, and it is legal Threats to stir up Wyoming State Officials against us is can only be for means of bullying and intimidation
Daniel Wilkerson

We understand that Ms*** is frustrated with our company policies. After confirming and reviewing this situation another time with the employees involved, we stand by our initial statements. We have not stated anything that is incorrect. The employee that dealt with Ms*** on the phone has stated to me that she was not rude nor did she raise her voice or yell at Ms***. Per our company policy, we did tell Ms*** that we needed to agree to a payment plan together.
This complaint is without merit

After reviewing the customer’s statement, I
visited with the employee that dealt with Ms***. Here are our responses to her claims and statements:Ms*** has included many
statements and inaccuracies in her description of the events.In regards to the statement, “..this
woman
started yelling at me”: My employee made
it clear that she did not yell, nor speak down to or negatively towards Ms
***. This specific employee does not
raise her voice on the phone nor speak loudly ever that I’ve experienced (on or
off the phone).Ms*** was not told that we do not
accept any other form of payment, but rather that if she wanted to set up an
approved payment plan, we run a provided credit card automatically We do not approve payment plans where the
customer mails in a payment or takes a payment to our office. But, we do accept multiple forms of
payment. I believe Ms*** is
confused about the forms of payment we will accept if she paid her account in
full or made a random payment as opposed to our policy for setting up an
approved payment plan. Ms*** contradicts herself in that she mailed in a money order to us as a form of payment.Ms***’s account has been referred to
a legal office, as she was not willing to agree to a payment plan. This bill is grossly past due and we made it
clear to Ms*** that we need to come to an agreement, to which she was not amenable. Any random payment that Ms*** makes
will be credited to her account.This complaint is without merit. Ms*** was not lied to

After reviewing the customer’s statement, I
visited with the employee that dealt with Ms***. Here are our responses to her claims and statements:
Ms*** has included many
statements and inaccuracies in her description of the eventsIn
regards to the statement, “..this woman
started yelling at me”: My employee made
it clear that she did not yell, nor speak down to or negatively towards Ms
***. This specific employee does not
raise her voice on the phone nor speak loudly ever that I’ve experienced (on or
off the phone).Ms*** was not told that we do not
accept any other form of payment, but rather that if she wanted to set up an
approved payment plan, we run a provided credit card automatically We do not approve payment plans where the
customer mails in a payment or takes a payment to our office. But, we do accept multiple forms of
payment. I believe Ms*** is
confused about the forms of payment we will accept if she paid her account in
full or made a random payment as opposed to our policy for setting up an
approved payment plan. Ms*** contradicts herself in that she mailed in a money order to us as a form of paymentMs***’s account has been referred to
a legal office, as she was not willing to agree to a payment plan. This bill is grossly past due and we made it
clear to Ms*** that we need to come to an agreement, to which she was not amenable. Any random payment that Ms*** makes
will be credited to her accountThis complaint is without merit. Ms*** was not lied to

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is un-satisfactory to me. I can make payments on the 15th of every month. I am frustrated as the employee is not being honest. However, I'm over it, I just want to pay this debt and be done with your company. It would be nice if you would send me a bill since I have not received any since prior to last phone call. The employee stated I had to make a "$150 monthly payment that could only be debited", this was not me fabricating information because she asked me what I could pay a month and I told her I could do $50.00 but was not sure after the that month since I will not be working, and she said she could not accept anything lower than $150 a month and put me on a six month payment plan or pay debt in full. She probably can not recall that part either. All my money orders I have sent thus far have been for $150.00 just like she wanted, I will continue with that on 15th of every month, if this agency accepts.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
After my conversation with Dan, on 3/18/2014, I still hold to my dispute which has "Merit"!! During are phone conversation all he would resort back to are the notes that Charlie took during our phone conversation which means very little, due to the fact of human error. While he was talking about the notes she took; He started to attacked my character by saying I have a bad memory; that I should have recorder the phone conversation with Charlie. And that there company along with notes that there employees' take hold no error!
Also, he said that I am threatening them by contacting the Attorney Generals Office along with the Congressman's office, how so, they are there to help consumers?
I feel that Dan, has treated me like an ignorant consumer. He has attacked my character and does not take this matter serious.
Regards,
[redacted]

Rocky Mountain Recovery was granted a default judgment against Mrs. [redacted] on 8/20/2015. On 1/28/2016 Mrs. [redacted] called Rocky Mountain Recovery and spoke with her account manager. Mrs. [redacted] was offered a payment plan, but...

said she would not be able to make the payments. Mrs. [redacted] then offered to make a lower payment plan and was told that was not an approved payment plan and collections would continue. She said she would still send the payments and was again told that her small payments would not stop further legal action. A bank garnishment was prepared on 4/12/2016. On 6/6/2016 Mrs. [redacted] again called Rocky Mountain Recovery and spoke to an account manager regarding the bank garnishment. She was reminded of the conversation she had with her account manager in January when Mrs. [redacted] was told she was not on an approved payment plan and collections continued. Mrs. [redacted] then decided to pay the judgment in full to stop the bank garnishment. After Mrs. [redacted]’s payment was processed a quash was sent to stop the garnishment. Rocky Mountain Recovery has never received any funds from the courts for the bank garnishment. We have only received payment directly from Mrs. [redacted]. A satisfaction of the judgment was sent to the court on 6/9/2016. This complaint has no merit.

I had a few accounts submitted to Rocky Mountain Recovery and all I can say is thank you!! The folks at the company are easy to deal with and will give you direct and upfront answers. For those of us who have had the misfortune of dealing with bad debt it is nice having a company that treats you with respect.. M.

Rocky Mountain Recovery was granted a default judgment against Mrs. [redacted] on 8/20/2015. On 1/28/2016 Mrs. [redacted] called Rocky Mountain Recovery and spoke with her account manager. Mrs. [redacted] was offered a payment plan, but said she would not be able to make the payments. Mrs. [redacted]...

then offered to make a lower payment plan and was told that was not an approved payment plan and collections would continue. She said she would still send the payments and was again told that her small payments would not stop further legal action. A bank garnishment was prepared on 4/12/2016. On 6/6/2016 Mrs. [redacted] again called Rocky Mountain Recovery and spoke to an account manager regarding the bank garnishment. She was reminded of the conversation she had with her account manager in January when Mrs. [redacted] was told she was not on an approved payment plan and collections continued. Mrs. [redacted] then decided to pay the judgment in full to stop the bank garnishment. After Mrs. [redacted]’s payment was processed a quash was sent to stop the garnishment. Rocky Mountain Recovery has never received any funds from the courts for the bank garnishment. We have only received payment directly from Mrs. [redacted]. A satisfaction of the judgment was sent to the court on 6/9/2016. This complaint has no merit.

We understand that Ms. [redacted] is frustrated with our company policies.  After confirming and reviewing this situation another time with the employees involved, we stand by our initial statements.  We have not stated anything that is incorrect.  The employee that dealt with Ms. [redacted] on the phone has stated to me that she was not rude nor did she raise her voice or yell at Ms. [redacted].  Per our company policy, we did tell Ms. [redacted] that we needed to agree to a payment plan together.  This complaint is without merit.

Ms. [redacted] was previously offered a $150.00 per
month payment plan by us, which she rejected.  While it doesn’t change this complaint being without merit, we will
still accept that payment plan (which we previously approved).  I’ve already asked an employee to contact Ms.
[redacted].  My understanding is that Ms.
[redacted] has spoke to one of my staff and they have agreed over the phone to
$150.00 payments per month.Any statements made that point to our company
acting dishonestly or deceitfully are not representative of the truth.

While Ms. [redacted] has an overpaid balance on her account, this complaint is without merit, in that those payments were sent to us by the county court.We have spoken to Ms. [redacted] multiple times on this account.  A garnishment was in place in February when Ms. [redacted]...

[redacted] called and made a payment over the phone.  We explained to Ms. [redacted] that we would attempt to contact her employer and the courts.  The issue is timing with MS. [redacted]'s employer sending payments to the courts, while in the meantime Ms. [redacted] made a payment to us.To Whom It May Concern:When our legal office called Ms. [redacted]'s employer to inform them to stop the Wage Garnishment, Ms. [redacted]'s employer informed our legal office that she was dead and not an employee.When our legal office contacted the courts to stop the garnishment payment, the courts refused to send money back to the employer, rather they forwarded the money to us.We received the court payment this week.At this time we have an overpayment of $149.87 on Ms. [redacted]'s account.  Our accounting is documented, and correct.These funds will be mailed to Ms. [redacted] in early April.  By Federal Law, we must mail her the $149.87 by the last day of April 2015.  I actually understand Ms. [redacted]'s frustration, but the issue is payments crossing in the mail, her employer telling us that she is dead, and government courts not being willing to send money back to Ms. [redacted]. This complaint is without merit.[redacted]?

Complaint: [redacted]
I am rejecting this response because:
This business is scandalous and shady and should not be able to do business the way they do and should be stopped from treating people horribly!!!!! The complaint has a lot of merit! This company has no integrity and lies and bullies people constantly!!!!

On November 06, 2013 we received in our office the collection item that Mr. [redacted] is referring to.  Federal Law makes it clear that we cannot credit report on that item for 30 days.  In this case, the earliest we could report this item to a Credit Agency would be December 06, 2013....

 Our company policy is that we give the consumer even more time by waiting at least 45 days to credit report.  Credit reporting occurs at the beginning of each calendar month.
Mr. [redacted] called our office on December 26, 2013.  We learned that he had paid $63.00 to our client on 12/16 without telling us (as he had been directed to do).  This money was credited to the account, and Mr. [redacted] was told that if he did not pay off his balance by December 31, 2013, credit reporting would happen.  Mr. [redacted] paid his account on January 3, 2014. His account was credited reported on January 2, 2014.  This was 58 days after the account was input into collections, which is 28 days beyond the legal date we can credit report on his account.
On March 7, 2014, Mr. [redacted] called our office to inquire as to why this item was showing on his credit report.  He was told that he paid the item after credit reporting occurred.  During that phone call, Mr [redacted] said that he was told that if he paid automatically that he would not be credit reported against, to which he was promptly told that he was never told such a thing, rather he was told that he had been informed multiple times that credit reporting  would incur if his account was not paid in full by January of 2014.  We have explicit notes and a history documenting what he was told.
Mr. [redacted]' claim is without merit.  He was not lied to.  He was informed that credit reporting would commence at the beginning of January 2014.  He was given many days to pay his account with no credit reporting.  Mr. [redacted] chose to pay his collection account when he did.  He was informed to contact us, not the original creditor, to resolve this matter.  
In addition, I do not appreciate the threat to "escalate this matter to the Attorney Generals office and Congressman's office."  This statement in his claim has the feeling of "baseless threats" and "bullying."  These offices he is referring to, do not need to be burdened with merit-less claims.  
Mr. [redacted] needs to be informed that this claim is without merit.  
 
Dan Wilkerson
Rocky Mountain Recovery Systems, Inc.
307-689-1226

Ms. [redacted] was previously offered a $150.00 per
month payment plan by us, which she rejected.  While it doesn’t change this complaint being without merit, we will
still accept that payment plan (which we previously approved).  I’ve already asked an employee to contact Ms.
[redacted].  My understanding is that Ms.
[redacted] has spoke to one of my staff and they have agreed over the phone to
$150.00 payments per month.
Any statements made that point to our company
acting dishonestly or deceitfully are not representative of the truth.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is un-satisfactory to me. 
I can make payments on the 15th of every month. I am frustrated as the employee is not being honest. However, I'm over it, I just want to pay this debt and be done with your company. It would be nice if you would send me a bill since I have not received any since prior to last phone call. The employee stated I had to make a "$150 monthly payment that could only be debited", this was not me fabricating information because she asked me what I could pay a month and I told her I could do $50.00 but was not sure after the that month since I will not be working, and she said she could not accept anything lower than $150 a month and put me on a six month payment plan or pay debt in full. She probably can not recall that part either. All my money orders I have sent thus far have been for $150.00 just like she wanted, I will continue with that on 15th of every month, if this agency accepts.
Regards,
[redacted]