I had a few accounts submitted to Rocky Mountain Recovery and all I can say is thank you!! The folks at the company are easy to deal with and will give you direct and upfront answersFor those of us who have had the misfortune of dealing with bad debt it is nice having a company that treats you with respectM
Complaint: [redacted] I am rejecting this response because: This business is scandalous and shady and should not be able to do business the way they do and should be stopped from treating people horribly!!!!! The complaint has a lot of merit! This company has no integrity and lies and bullies people constantly!!!!
Revdex.com: I have reviewed the response made by the business, and find that this resolution is un-satisfactory to meI can make payments on the 15th of every monthI am frustrated as the employee is not being honestHowever, I'm over it, I just want to pay this debt and be done with your companyIt would be nice if you would send me a bill since I have not received any since prior to last phone callThe employee stated I had to make a "$monthly payment that could only be debited", this was not me fabricating information because she asked me what I could pay a month and I told her I could do $but was not sure after the that month since I will not be working, and she said she could not accept anything lower than $a month and put me on a six month payment plan or pay debt in fullShe probably can not recall that part eitherAll my money orders I have sent thus far have been for $just like she wanted, I will continue with that on 15th of every month, if this agency accepts Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: After my conversation with Dan, on 3/18/2014, I still hold to my dispute which has "Merit"!! During are phone conversation all he would resort back to are the notes that Charlie took during our phone conversation which means very little, due to the fact of human errorWhile he was talking about the notes she took; He started to attacked my character by saying I have a bad memory; that I should have recorder the phone conversation with CharlieAnd that there company along with notes that there employees' take hold no error! Also, he said that I am threatening them by contacting the Attorney Generals Office along with the Congressman's office, how so, they are there to help consumers? I feel that Dan, has treated me like an ignorant consumerHe has attacked my character and does not take this matter serious Regards, [redacted] ***
Rocky Mountain Recovery was granted a default judgment against Mrs [redacted] on 8/20/On 1/28/Mrs [redacted] called Rocky Mountain Recovery and spoke with her account managerMrs [redacted] was offered a payment plan, but said she would not be able to make the paymentsMrs [redacted] then offered to make a lower payment plan and was told that was not an approved payment plan and collections would continueShe said she would still send the payments and was again told that her small payments would not stop further legal actionA bank garnishment was prepared on 4/12/On 6/6/Mrs [redacted] again called Rocky Mountain Recovery and spoke to an account manager regarding the bank garnishmentShe was reminded of the conversation she had with her account manager in January when Mrs [redacted] was told she was not on an approved payment plan and collections continuedMrs [redacted] then decided to pay the judgment in full to stop the bank garnishmentAfter Mrs [redacted] ’s payment was processed a quash was sent to stop the garnishmentRocky Mountain Recovery has never received any funds from the courts for the bank garnishmentWe have only received payment directly from Mrs [redacted] A satisfaction of the judgment was sent to the court on 6/9/This complaint has no merit
Ms [redacted] was previously offered a $per month payment plan by us, which she rejected While it doesn’t change this complaint being without merit, we will still accept that payment plan (which we previously approved) I’ve already asked an employee to contact Ms [redacted] My understanding is that Ms [redacted] has spoke to one of my staff and they have agreed over the phone to $payments per month.Any statements made that point to our company acting dishonestly or deceitfully are not representative of the truth
Ms [redacted] was previously offered a $per month payment plan by us, which she rejected While it doesn’t change this complaint being without merit, we will still accept that payment plan (which we previously approved) I’ve already asked an employee to contact Ms [redacted] My understanding is that Ms [redacted] has spoke to one of my staff and they have agreed over the phone to $payments per monthAny statements made that point to our company acting dishonestly or deceitfully are not representative of the truth
On November 06, we received in our office the collection item that Mr [redacted] is referring to Federal Law makes it clear that we cannot credit report on that item for days In this case, the earliest we could report this item to a Credit Agency would be December 06, Our company policy is that we give the consumer even more time by waiting at least days to credit report Credit reporting occurs at the beginning of each calendar month Mr [redacted] called our office on December 26, We learned that he had paid $to our client on 12/without telling us (as he had been directed to do) This money was credited to the account, and Mr [redacted] was told that if he did not pay off his balance by December 31, 2013, credit reporting would happen Mr [redacted] paid his account on January 3, His account was credited reported on January 2, This was days after the account was input into collections, which is days beyond the legal date we can credit report on his account On March 7, 2014, Mr [redacted] called our office to inquire as to why this item was showing on his credit report He was told that he paid the item after credit reporting occurred During that phone call, Mr [redacted] said that he was told that if he paid automatically that he would not be credit reported against, to which he was promptly told that he was never told such a thing, rather he was told that he had been informed multiple times that credit reporting would incur if his account was not paid in full by January of We have explicit notes and a history documenting what he was told Mr***' claim is without merit He was not lied to He was informed that credit reporting would commence at the beginning of January He was given many days to pay his account with no credit reporting Mr [redacted] chose to pay his collection account when he did He was informed to contact us, not the original creditor, to resolve this matter In addition, I do not appreciate the threat to "escalate this matter to the Attorney Generals office and Congressman's office." This statement in his claim has the feeling of "baseless threats" and "bullying." These offices he is referring to, do not need to be burdened with merit-less claims Mr [redacted] needs to be informed that this claim is without merit Dan Wilkerson Rocky Mountain Recovery Systems, Inc 307-689-
While Ms [redacted] has an overpaid balance on her account, this complaint is without merit, in that those payments were sent to us by the county court.We have spoken to Ms [redacted] multiple times on this account A garnishment was in place in February when Ms [redacted] [redacted] called and made a payment over the phone We explained to Ms [redacted] that we would attempt to contact her employer and the courts The issue is timing with MS [redacted] 's employer sending payments to the courts, while in the meantime Ms [redacted] made a payment to us.To Whom It May Concern:When our legal office called Ms [redacted] [redacted] 's employer to inform them to stop the Wage Garnishment, Ms [redacted] [redacted] 's employer informed our legal office that she was dead and not an employee.When our legal office contacted the courts to stop the garnishment payment, the courts refused to send money back to the employer, rather they forwarded the money to us.We received the court payment this week.At this time we have an overpayment of $on Ms [redacted] 's account Our accounting is documented, and correct.These funds will be mailed to Ms [redacted] in early April By Federal Law, we must mail her the $by the last day of April I actually understand Ms [redacted] 's frustration, but the issue is payments crossing in the mail, her employer telling us that she is dead, and government courts not being willing to send money back to Ms [redacted] This complaint is without merit[redacted] ?
Revdex.com: I have reviewed the response made by the business, and find that this resolution is un-satisfactory to me I can make payments on the 15th of every monthI am frustrated as the employee is not being honestHowever, I'm over it, I just want to pay this debt and be done with your companyIt would be nice if you would send me a bill since I have not received any since prior to last phone callThe employee stated I had to make a "$monthly payment that could only be debited", this was not me fabricating information because she asked me what I could pay a month and I told her I could do $but was not sure after the that month since I will not be working, and she said she could not accept anything lower than $a month and put me on a six month payment plan or pay debt in fullShe probably can not recall that part eitherAll my money orders I have sent thus far have been for $just like she wanted, I will continue with that on 15th of every month, if this agency accepts Regards, [redacted]
We understand that Ms [redacted] is frustrated with our company policies After confirming and reviewing this situation another time with the employees involved, we stand by our initial statements We have not stated anything that is incorrect The employee that dealt with Ms [redacted] on the phone has stated to me that she was not rude nor did she raise her voice or yell at Ms [redacted] Per our company policy, we did tell Ms [redacted] that we needed to agree to a payment plan together This complaint is without merit
I had a few accounts submitted to Rocky Mountain Recovery and all I can say is thank you!! The folks at the company are easy to deal with and will give you direct and upfront answersFor those of us who have had the misfortune of dealing with bad debt it is nice having a company that treats you with respectM
Complaint: [redacted] I am rejecting this response because: This business is scandalous and shady and should not be able to do business the way they do and should be stopped from treating people horribly!!!!! The complaint has a lot of merit! This company has no integrity and lies and bullies people constantly!!!!
Revdex.com: I have reviewed the response made by the business, and find that this resolution is un-satisfactory to meI can make payments on the 15th of every monthI am frustrated as the employee is not being honestHowever, I'm over it, I just want to pay this debt and be done with your companyIt would be nice if you would send me a bill since I have not received any since prior to last phone callThe employee stated I had to make a "$monthly payment that could only be debited", this was not me fabricating information because she asked me what I could pay a month and I told her I could do $but was not sure after the that month since I will not be working, and she said she could not accept anything lower than $a month and put me on a six month payment plan or pay debt in fullShe probably can not recall that part eitherAll my money orders I have sent thus far have been for $just like she wanted, I will continue with that on 15th of every month, if this agency accepts Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: After my conversation with Dan, on 3/18/2014, I still hold to my dispute which has "Merit"!! During are phone conversation all he would resort back to are the notes that Charlie took during our phone conversation which means very little, due to the fact of human errorWhile he was talking about the notes she took; He started to attacked my character by saying I have a bad memory; that I should have recorder the phone conversation with CharlieAnd that there company along with notes that there employees' take hold no error! Also, he said that I am threatening them by contacting the Attorney Generals Office along with the Congressman's office, how so, they are there to help consumers? I feel that Dan, has treated me like an ignorant consumerHe has attacked my character and does not take this matter serious Regards, [redacted] ***
Rocky Mountain Recovery was granted a default judgment against Mrs [redacted] on 8/20/On 1/28/Mrs [redacted] called Rocky Mountain Recovery and spoke with her account managerMrs [redacted] was offered a payment plan, but said she would not be able to make the paymentsMrs [redacted] then offered to make a lower payment plan and was told that was not an approved payment plan and collections would continueShe said she would still send the payments and was again told that her small payments would not stop further legal actionA bank garnishment was prepared on 4/12/On 6/6/Mrs [redacted] again called Rocky Mountain Recovery and spoke to an account manager regarding the bank garnishmentShe was reminded of the conversation she had with her account manager in January when Mrs [redacted] was told she was not on an approved payment plan and collections continuedMrs [redacted] then decided to pay the judgment in full to stop the bank garnishmentAfter Mrs [redacted] ’s payment was processed a quash was sent to stop the garnishmentRocky Mountain Recovery has never received any funds from the courts for the bank garnishmentWe have only received payment directly from Mrs [redacted] A satisfaction of the judgment was sent to the court on 6/9/This complaint has no merit
Ms [redacted] was previously offered a $per month payment plan by us, which she rejected While it doesn’t change this complaint being without merit, we will still accept that payment plan (which we previously approved) I’ve already asked an employee to contact Ms [redacted] My understanding is that Ms [redacted] has spoke to one of my staff and they have agreed over the phone to $payments per month.Any statements made that point to our company acting dishonestly or deceitfully are not representative of the truth
Ms [redacted] was previously offered a $per month payment plan by us, which she rejected While it doesn’t change this complaint being without merit, we will still accept that payment plan (which we previously approved) I’ve already asked an employee to contact Ms [redacted] My understanding is that Ms [redacted] has spoke to one of my staff and they have agreed over the phone to $payments per monthAny statements made that point to our company acting dishonestly or deceitfully are not representative of the truth
On November 06, we received in our office the collection item that Mr [redacted] is referring to Federal Law makes it clear that we cannot credit report on that item for days In this case, the earliest we could report this item to a Credit Agency would be December 06, Our company policy is that we give the consumer even more time by waiting at least days to credit report Credit reporting occurs at the beginning of each calendar month Mr [redacted] called our office on December 26, We learned that he had paid $to our client on 12/without telling us (as he had been directed to do) This money was credited to the account, and Mr [redacted] was told that if he did not pay off his balance by December 31, 2013, credit reporting would happen Mr [redacted] paid his account on January 3, His account was credited reported on January 2, This was days after the account was input into collections, which is days beyond the legal date we can credit report on his account On March 7, 2014, Mr [redacted] called our office to inquire as to why this item was showing on his credit report He was told that he paid the item after credit reporting occurred During that phone call, Mr [redacted] said that he was told that if he paid automatically that he would not be credit reported against, to which he was promptly told that he was never told such a thing, rather he was told that he had been informed multiple times that credit reporting would incur if his account was not paid in full by January of We have explicit notes and a history documenting what he was told Mr***' claim is without merit He was not lied to He was informed that credit reporting would commence at the beginning of January He was given many days to pay his account with no credit reporting Mr [redacted] chose to pay his collection account when he did He was informed to contact us, not the original creditor, to resolve this matter In addition, I do not appreciate the threat to "escalate this matter to the Attorney Generals office and Congressman's office." This statement in his claim has the feeling of "baseless threats" and "bullying." These offices he is referring to, do not need to be burdened with merit-less claims Mr [redacted] needs to be informed that this claim is without merit Dan Wilkerson Rocky Mountain Recovery Systems, Inc 307-689-
While Ms [redacted] has an overpaid balance on her account, this complaint is without merit, in that those payments were sent to us by the county court.We have spoken to Ms [redacted] multiple times on this account A garnishment was in place in February when Ms [redacted] [redacted] called and made a payment over the phone We explained to Ms [redacted] that we would attempt to contact her employer and the courts The issue is timing with MS [redacted] 's employer sending payments to the courts, while in the meantime Ms [redacted] made a payment to us.To Whom It May Concern:When our legal office called Ms [redacted] [redacted] 's employer to inform them to stop the Wage Garnishment, Ms [redacted] [redacted] 's employer informed our legal office that she was dead and not an employee.When our legal office contacted the courts to stop the garnishment payment, the courts refused to send money back to the employer, rather they forwarded the money to us.We received the court payment this week.At this time we have an overpayment of $on Ms [redacted] 's account Our accounting is documented, and correct.These funds will be mailed to Ms [redacted] in early April By Federal Law, we must mail her the $by the last day of April I actually understand Ms [redacted] 's frustration, but the issue is payments crossing in the mail, her employer telling us that she is dead, and government courts not being willing to send money back to Ms [redacted] This complaint is without merit[redacted] ?
Revdex.com: I have reviewed the response made by the business, and find that this resolution is un-satisfactory to me I can make payments on the 15th of every monthI am frustrated as the employee is not being honestHowever, I'm over it, I just want to pay this debt and be done with your companyIt would be nice if you would send me a bill since I have not received any since prior to last phone callThe employee stated I had to make a "$monthly payment that could only be debited", this was not me fabricating information because she asked me what I could pay a month and I told her I could do $but was not sure after the that month since I will not be working, and she said she could not accept anything lower than $a month and put me on a six month payment plan or pay debt in fullShe probably can not recall that part eitherAll my money orders I have sent thus far have been for $just like she wanted, I will continue with that on 15th of every month, if this agency accepts Regards, [redacted]
We understand that Ms [redacted] is frustrated with our company policies After confirming and reviewing this situation another time with the employees involved, we stand by our initial statements We have not stated anything that is incorrect The employee that dealt with Ms [redacted] on the phone has stated to me that she was not rude nor did she raise her voice or yell at Ms [redacted] Per our company policy, we did tell Ms [redacted] that we needed to agree to a payment plan together This complaint is without merit