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Rocky Mountain Resort Management

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Rocky Mountain Resort Management Reviews (4)

Revdex.com:
I would like to reject the offer of Mediation for complaint ID ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of MediationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that Mediation is necessary
Regards,
*** ***

This is the first I am hearing of this issueI was never told about an overage of reporting I will need a copy of the they received I was told they wanted a copy of the correction from a miss filing of the wrong form As I am currently out of the country I told them I would
accommodate as soon as I could, but she demanded that I do it right then If she is now having a different issue she will have to send a copy of the that is incorrect, again I was not aware of this issue and our computerized reservation system produces these statements so I do not see how that is possible, but I am happy to review it Please have her send it via email

All I can say is this guest broke a window and destroyed the frame to the point that it had to be rebuilt and the glass replaced and they did not want to pay for it so they started making stuff up about us and the unit They complained that none of the windows would open, and after going out
times to check on various windows, that were working fine; we determined they were just trying to waste our time This is a guest that simply does not want to pay for the damage they caused so we will have to take them to court

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Address: 200 Copper Circle, Dillon, Colorado, United States, 80435

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