Initial Business Response / [redacted] (1000, 5, 2014/10/02) */ Case # XXXXXXXX Thank you Ms [redacted] for forwarding this issue to us through the Revdex.com After reviewing both this current complaint and Mrs [redacted] 's previous e-mails, she was dealing with two problems preventing her from properly accessing our siteThe first is that Mrs [redacted] 's Flash player is almost full versions out of dateMrs [redacted] can easily correct this part by opening a new window with her Internet Explorer browser and going to get.adobe.com/flashplayer to download and install the latest version The second problem Mrs [redacted] described in her complaint described script errorsThe script errors Mrs [redacted] is receiving are generated by her Internet Explorer softwareThis is because the Pureplay software is developed off of the Internet Explorer platform and if her current installed copy of Internet Explorer isn't running smoothly or performing at its best, this would lead to experiencing issues in our Internet Explorer based software At this point, there are two solutionsThe first is to reinstall Internet Explorer in order to make sure that the IE software did not become corrupted and also keep the IE software up to dateTo do this, please follow the instructions included in this link from Microsoft Support (the developers of Internet Explorer): http://support.microsoft.com/kb/XXXXXX The second solution is to discontinue use of the installed version of the software that Mrs [redacted] is currently playing from and play from the web-based version of Pureplay insteadThis can be accessed going to www.pureplay.com and clicking 'Returning Users' to log in to Mrs [redacted] accountWe recommend this because the web-based version does not rely as heavily on proper upkeep of your computer as the installed version she has We do understand the frustration that Mrs [redacted] described regarding the crash of her computerHowever, PurePlay.com and its employees do not have any access to Mrs [redacted] 's computer whatsoeverWe highly encourage Mrs [redacted] to seek a professional to consult with on how to correct the issues she is seeing with her computer but as our software is not the cause of the issues she is seeing, we will be unable to offer any monetary compensation for such a consultation Thank you again, to the Revdex.com for assisting us in resolving this issue Regards, The PurePlay Support Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) It does not explain why the file of the explorer was deleted and I have no problem with the Oldness of my computer at Bovada or Poker StarsThe ads are causing the problem with all the graphics and sophisticated elaboration of the adThey do not check these ads before adding them to the nine player gameAnd if they do not check the ads they are putting my computer at riskThese people make it appear my stupidity has caused the problem when that is incorrectThis site has not been updated for years and the oldness of my computer is not at faultAs I say I have no problem with my Old computer at Poker stars and BovadoWhy is PurePlay so special ??? Bovado nor Poker Stars have deleted an explorer starting file just because I have made a comment about how inefficient their programmers areI am not happy with this responseAnd once the explorer software or a repair disc is in place files can be lost including customers orders or previously installed softwareYou go back to the beginnning you start from the beginning
Initial Business Response / [redacted] (1000, 16, 2015/06/23) */ Thank you for informing of the customer issueWe are not sure why this complaint fell off our radar After thorough investigation, we finally received customer's ID on Apri (required documentation) We have processed the check in the amount of $and will arrive in customer's mailbox on Friday 6/26/ This matter should be resolved Thank you! Rockyou Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to their e-mail dated 6/22, "Your recent Cash Withdrawal request has been processedYour check should arrive by Monday, June 29th"I HAVE NOT RECIEVED THE CHECKIt has now been in excess of months Final Consumer Response / [redacted] (2000, 21, 2015/07/09) */ I have received my paymentThank you
Initial Business Response / [redacted] (1000, 8, 2014/11/20) */ Thank you for contacting us! After thorough investigation on our end, the glitch Mr [redacted] experienced is a server issue that attributed to the lost of chipsThis is a rare occurrence and due to our client and server infrastructure it will happen to a very small number of players We have since refunded all billion chips to the Mr***'s account and confirmed Please feel free to let us know if there is anything else we can be of help Kind Regards, SrDirector of Customer Support Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I just check my account on rock you poker and there is no billion chips there its 9:pm there must have made a mistake the chips are not there all I got was million thats it still waiting Final Business Response / [redacted] (4000, 13, 2014/12/08) */ Thank you for contacting us again After taking another look at the account, we realized the initial credit we made was million chips instead of the billion chips We sincerely apologize for this as it was our faultAs a token of our apology, we have refunded the billion chips in full and will not be removing the million chips we credited earlier Please check your gift box for the credit I have also attached a screen shot for verification Please feel free to let us know if there is anything else we can be of helpAgain, we apologize for the inconvenience this has caused Kind Regards, SrDirector of Customer Support Final Consumer Response / [redacted] (3000, 20, 2015/02/12) */ hi well they did it again to me and alot of other people they took back about billion it is avery sick game they are playing with people on there there let people chips get hack and then they never replace the chips on there fan page you have alot of people with the same complaint I got the pictures to prove it I will be sending them in the hackers that go on that site call rock you poker take are chips and sell them on a site call www.everychips.com that is where my chips are they hack over people that I know and rock you poker did nothing ....the only place you can buy chips to play on rock you poker is rock you poker those are the rules if you check this site out called www.everychips.com you will see they are breaking the law please help people spend real money and they are not doing anything to secure there site or refund the people that lost there chips by replaceing them
Final Consumer Response / [redacted] (3000, 15, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do NOT AcceptYou are lying thieves
Initial Business Response / [redacted] (1000, 14, 2015/07/29) */ Thank you for taking the time to write in and contact the Revdex.com through RockYou gamesWe are sorry to hear that you are facing issues with your items and their appearance on your account We have taken some time to review your account and are not showing any items that are missing or have been removed from your account in means other than through usePlease note that the only items that will be removed from your account for any means are items that were created as Place Holders for EventsThese items have no value in and of themselves, but are used to trade for other valuable itemsIf this is the case, these Events are clearly labled and messages are sent out well in advance of the start of these Events, letting players know that the items will be removedAside from use and the items used at Place Holders, there are no other times when items will be removed from a player account by anybody on our end If you think you are missing items, we definitely suggest that you write in as soon as you notice these types of issues so that we can better assist you with these issuesSince we are not showing any items missing from your account, there is no way for us to return these items to your account We certainly apologize for any frustration or confusion that you may have experienced from this type of issue Thank you! Rockyou Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) That makes no since what-so-everi had proof of the "items that are missing or have been removed" when I first made the one of MANY complaints to you\KabamI sent into your "TICKET" link with nothing other than the generic response None the less, not hearing from you OR them in regards to the complaints has made it very clearThe 'troops' that were lost were of nothing but "purchases" I made using the winnings of my accountI will no longer play (as you can tell) with my accountsI gave the only person I truly am friends with that accountThey are only using it now to kill time The server that this all took place on is deadYou guys can see that plainlyI have stopped using my account on the Kabam site as wellThere are other gaming sites that a lot of my friends are using nowYou can see that on the gamesgames.com servers that are linked to my complaint (the complaint was the Lansky server there) The distaste we now have with the change up is at the highest pointI would advise you guys to look back at the game play amounts that is CLEARLY at it's lowest on that server and others on the gamesgames.com & agame.com sites Good luck with keeping the game goingI truly hope that all these issues are resolved for the players still on track with getting the right treatment from you peopleThe other site (rather current site) I am currently on has been nothing but wonderfulI won't list them Final Business Response / [redacted] (4000, 18, 2015/08/11) */ Hi [redacted] , Thank you for writing in againWe have reviewed the case submitted through our Support site and have found only a single picture showing a Troop total of While this proves that there are no Troops of that type in your City at the time of the screen shot, it does little to assist our Support Agents in addressing issues with your Troop totals As for items, we are only showing that items were removed from your account through expenditures in gameThe only method in which RockYou would remove items from your account is if they were place holder items used for Events and that information was previously announced and published prior to the start of the EventOther than this place holder item situation; RockYou does have the ability nor the desire to remove items from player accounts As for Third Part sites, or sites that are not listed as Supported Sites by RockYou games, please note that playing on those sites is not something we suggest as we do not monitor or control them so functionality cannot be verified or otherwise controlled by usThis means that certain features may not be fully functional or up to date through those sites Thank you for your concerns and feedback regarding our game and we wish you the best in future gaming Regards, RockYou Support Final Consumer Response / [redacted] (4200, 22, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had proof from the open pictures that the troops disappeared from my account on my email address on the agame.com/gamegames.com sitesMy email used here isn't the email I used in the game because of the "junk mail" I received received constantly in the past from open playYou need to show, or tell people about the discrepancy of gameplay through open sites Take all you want from this other than the 'oh well'I am still in touch with my friends from the game that have all left the game from the sites I've listedYou truly need to shut down those two sites from your open tiesThe MONEY you make there needs to be stopped if you cannot fix a problem like I myself had (as well as, the others that have left) Theft is theft, and your RockYou is responsible for anything and everything that is stolen and taken! Good luck with your PURCHASED sitesI NEVER HAD this problem with Kabam!! thanks for asking my game name and email to do checksloss of respect for you and the gaming through you guys
Initial Business Response / [redacted] (1000, 16, 2015/07/22) */ Thank you for taking the time to contact the Revdex.com with your concerns about our game and the conduct of other players in Dragons of Atlantic We would like to take the time to let you know that no players are exempt from the rules that keep your game running smoothlyWith this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions Thanks for taking the time to let us know about these possible breaches in our Terms of ServiceWhile we may not be able to disclose the action that is taken from these reports as that would breach our Terms of Service and Privacy Policy, please know that we will make sure that this action is handled properly If you suspect another player of cheating or otherwise breaching the Terms of Service, please contact our Support TeamPlease note that we cannot take any action against a player without solid proof or evidence about their conduct Again, we would like to thank you for taking the time to contact us and look forward to future reports from you about any possible breaches in game Thank you! Rockyou
Initial Business Response / [redacted] (1000, 15, 2015/06/30) */ Thank you for taking the time to write in with customer issues concerning our Boss Battles and the awarding of prizes for these Events We have reviewed the customer account and are not showing an active account on World as it was recently mergedWe are showing that customer account was most active account at this time is the [redacted] account on World Because of this, we checked that account and all accounts registered to customer with the name [redacted] After reviewing those results, we are showing that the account was awarded all prizes for the Boss Battles around the date in question However, as we can certainly understand how frustrating this kind of issue could possibly be, we are awarding customer account with the Master Token +that customer have requested on the account [redacted] on Server Please refresh the game to see this item in your inventory Thanks for letting us know about customer concerns regarding how this event is being handledThe feedback will lead to improvements and continued betterment of our game Thank you! Rockyou Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) In my the "Desired Resolution" section of my complaint I clearly stated I played Kingdoms of Camelot on Domain 452, not or So RockYou credited someone elses account with the items I should have receivedUnbelievable!!
Initial Business Response / [redacted] (1000, 15, 2015/06/29) */ Rockyou response: Thank you for informing of the customer issueWe are not sure why this complaint fell off our radar We are sorry to hear that the player have been unhappy with the quality of service received and apologize for any confusion that may have transpiredHowever, the "Flame Archer Training" event you are referring to did not have any winners as it was admittedly tracking our players performance inaccuratelyTherefore, due to the discrepancy, we publicly announced both in game and in the forums, that we would be compensating all those who participated equallyAnyone who participated in this event, regardless of their performance was awarded Dagonet chests and we allowed players several weeks to contact us if they believed they had been missedAgain, our sincerest apologies for the misunderstanding, and we invite you to reach out to us through our customer service channels if there is anything else we can do to assist Thank you! Rockyou
Initial Business Response / [redacted] (1000, 15, 2015/06/23) */ Thank you for informing of the customer issueWe are not sure why this complaint fell off our radar After thorough investigation, we already processed the check on June 2nd It arrived in customer's mailbox on June 9th This is our internal tix tracking # https://rockyou.zendesk.com/agent/tickets/XXXXXX This matter should be resolved Thank you! Rockyou Initial Consumer Rebuttal / [redacted] (3000, 21, 2015/11/19) */ I claimed a prize payout on August 18, and I have not been paid yetTheir FAQ section states prizes are paid within 4-weeks It has been more than three months now since I claimed by prize payout of my Ryzing Bingo winningsAccording to their instructions, prizes are paid within 4-weeksI have sent four email inquiries as to when I would be paidI received one response on 10-27-from Sharath on the RockYou team who said they would contact me when they have more informationThey have my driver's license number and all the pertinent information they need to process my payment yet they have not done itAs of today, they owe me $ I want to be paid for my winningsAs of today's date (11-18-15) that is $ Final Business Response / [redacted] (4000, 23, 2015/11/20) */ Hi Ms [redacted] , Thanks for writing in again After our second investigation, we realized your email address had changed from the original ticket We have promptly processed your paymentIt will arrive next friday the 27th Amount is $ address: [redacted] OR XXXXX Thank you for being a loyal player and we hope to see you in game soon Regards, Rockyou support
Initial Business Response / [redacted] (1000, 5, 2014/10/02) */ Case # XXXXXXXX Thank you Ms [redacted] for forwarding this issue to us through the Revdex.com After reviewing both this current complaint and Mrs [redacted] 's previous e-mails, she was dealing with two problems preventing her from properly accessing our siteThe first is that Mrs [redacted] 's Flash player is almost full versions out of dateMrs [redacted] can easily correct this part by opening a new window with her Internet Explorer browser and going to get.adobe.com/flashplayer to download and install the latest version The second problem Mrs [redacted] described in her complaint described script errorsThe script errors Mrs [redacted] is receiving are generated by her Internet Explorer softwareThis is because the Pureplay software is developed off of the Internet Explorer platform and if her current installed copy of Internet Explorer isn't running smoothly or performing at its best, this would lead to experiencing issues in our Internet Explorer based software At this point, there are two solutionsThe first is to reinstall Internet Explorer in order to make sure that the IE software did not become corrupted and also keep the IE software up to dateTo do this, please follow the instructions included in this link from Microsoft Support (the developers of Internet Explorer): http://support.microsoft.com/kb/XXXXXX The second solution is to discontinue use of the installed version of the software that Mrs [redacted] is currently playing from and play from the web-based version of Pureplay insteadThis can be accessed going to www.pureplay.com and clicking 'Returning Users' to log in to Mrs [redacted] accountWe recommend this because the web-based version does not rely as heavily on proper upkeep of your computer as the installed version she has We do understand the frustration that Mrs [redacted] described regarding the crash of her computerHowever, PurePlay.com and its employees do not have any access to Mrs [redacted] 's computer whatsoeverWe highly encourage Mrs [redacted] to seek a professional to consult with on how to correct the issues she is seeing with her computer but as our software is not the cause of the issues she is seeing, we will be unable to offer any monetary compensation for such a consultation Thank you again, to the Revdex.com for assisting us in resolving this issue Regards, The PurePlay Support Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) It does not explain why the file of the explorer was deleted and I have no problem with the Oldness of my computer at Bovada or Poker StarsThe ads are causing the problem with all the graphics and sophisticated elaboration of the adThey do not check these ads before adding them to the nine player gameAnd if they do not check the ads they are putting my computer at riskThese people make it appear my stupidity has caused the problem when that is incorrectThis site has not been updated for years and the oldness of my computer is not at faultAs I say I have no problem with my Old computer at Poker stars and BovadoWhy is PurePlay so special ??? Bovado nor Poker Stars have deleted an explorer starting file just because I have made a comment about how inefficient their programmers areI am not happy with this responseAnd once the explorer software or a repair disc is in place files can be lost including customers orders or previously installed softwareYou go back to the beginnning you start from the beginning
Initial Business Response / [redacted] (1000, 16, 2015/06/23) */ Thank you for informing of the customer issueWe are not sure why this complaint fell off our radar After thorough investigation, we finally received customer's ID on Apri (required documentation) We have processed the check in the amount of $and will arrive in customer's mailbox on Friday 6/26/ This matter should be resolved Thank you! Rockyou Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to their e-mail dated 6/22, "Your recent Cash Withdrawal request has been processedYour check should arrive by Monday, June 29th"I HAVE NOT RECIEVED THE CHECKIt has now been in excess of months Final Consumer Response / [redacted] (2000, 21, 2015/07/09) */ I have received my paymentThank you
Initial Business Response / [redacted] (1000, 8, 2014/11/20) */ Thank you for contacting us! After thorough investigation on our end, the glitch Mr [redacted] experienced is a server issue that attributed to the lost of chipsThis is a rare occurrence and due to our client and server infrastructure it will happen to a very small number of players We have since refunded all billion chips to the Mr***'s account and confirmed Please feel free to let us know if there is anything else we can be of help Kind Regards, SrDirector of Customer Support Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I just check my account on rock you poker and there is no billion chips there its 9:pm there must have made a mistake the chips are not there all I got was million thats it still waiting Final Business Response / [redacted] (4000, 13, 2014/12/08) */ Thank you for contacting us again After taking another look at the account, we realized the initial credit we made was million chips instead of the billion chips We sincerely apologize for this as it was our faultAs a token of our apology, we have refunded the billion chips in full and will not be removing the million chips we credited earlier Please check your gift box for the credit I have also attached a screen shot for verification Please feel free to let us know if there is anything else we can be of helpAgain, we apologize for the inconvenience this has caused Kind Regards, SrDirector of Customer Support Final Consumer Response / [redacted] (3000, 20, 2015/02/12) */ hi well they did it again to me and alot of other people they took back about billion it is avery sick game they are playing with people on there there let people chips get hack and then they never replace the chips on there fan page you have alot of people with the same complaint I got the pictures to prove it I will be sending them in the hackers that go on that site call rock you poker take are chips and sell them on a site call www.everychips.com that is where my chips are they hack over people that I know and rock you poker did nothing ....the only place you can buy chips to play on rock you poker is rock you poker those are the rules if you check this site out called www.everychips.com you will see they are breaking the law please help people spend real money and they are not doing anything to secure there site or refund the people that lost there chips by replaceing them
Final Consumer Response / [redacted] (3000, 15, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do NOT AcceptYou are lying thieves
Initial Business Response / [redacted] (1000, 14, 2015/07/29) */ Thank you for taking the time to write in and contact the Revdex.com through RockYou gamesWe are sorry to hear that you are facing issues with your items and their appearance on your account We have taken some time to review your account and are not showing any items that are missing or have been removed from your account in means other than through usePlease note that the only items that will be removed from your account for any means are items that were created as Place Holders for EventsThese items have no value in and of themselves, but are used to trade for other valuable itemsIf this is the case, these Events are clearly labled and messages are sent out well in advance of the start of these Events, letting players know that the items will be removedAside from use and the items used at Place Holders, there are no other times when items will be removed from a player account by anybody on our end If you think you are missing items, we definitely suggest that you write in as soon as you notice these types of issues so that we can better assist you with these issuesSince we are not showing any items missing from your account, there is no way for us to return these items to your account We certainly apologize for any frustration or confusion that you may have experienced from this type of issue Thank you! Rockyou Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) That makes no since what-so-everi had proof of the "items that are missing or have been removed" when I first made the one of MANY complaints to you\KabamI sent into your "TICKET" link with nothing other than the generic response None the less, not hearing from you OR them in regards to the complaints has made it very clearThe 'troops' that were lost were of nothing but "purchases" I made using the winnings of my accountI will no longer play (as you can tell) with my accountsI gave the only person I truly am friends with that accountThey are only using it now to kill time The server that this all took place on is deadYou guys can see that plainlyI have stopped using my account on the Kabam site as wellThere are other gaming sites that a lot of my friends are using nowYou can see that on the gamesgames.com servers that are linked to my complaint (the complaint was the Lansky server there) The distaste we now have with the change up is at the highest pointI would advise you guys to look back at the game play amounts that is CLEARLY at it's lowest on that server and others on the gamesgames.com & agame.com sites Good luck with keeping the game goingI truly hope that all these issues are resolved for the players still on track with getting the right treatment from you peopleThe other site (rather current site) I am currently on has been nothing but wonderfulI won't list them Final Business Response / [redacted] (4000, 18, 2015/08/11) */ Hi [redacted] , Thank you for writing in againWe have reviewed the case submitted through our Support site and have found only a single picture showing a Troop total of While this proves that there are no Troops of that type in your City at the time of the screen shot, it does little to assist our Support Agents in addressing issues with your Troop totals As for items, we are only showing that items were removed from your account through expenditures in gameThe only method in which RockYou would remove items from your account is if they were place holder items used for Events and that information was previously announced and published prior to the start of the EventOther than this place holder item situation; RockYou does have the ability nor the desire to remove items from player accounts As for Third Part sites, or sites that are not listed as Supported Sites by RockYou games, please note that playing on those sites is not something we suggest as we do not monitor or control them so functionality cannot be verified or otherwise controlled by usThis means that certain features may not be fully functional or up to date through those sites Thank you for your concerns and feedback regarding our game and we wish you the best in future gaming Regards, RockYou Support Final Consumer Response / [redacted] (4200, 22, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had proof from the open pictures that the troops disappeared from my account on my email address on the agame.com/gamegames.com sitesMy email used here isn't the email I used in the game because of the "junk mail" I received received constantly in the past from open playYou need to show, or tell people about the discrepancy of gameplay through open sites Take all you want from this other than the 'oh well'I am still in touch with my friends from the game that have all left the game from the sites I've listedYou truly need to shut down those two sites from your open tiesThe MONEY you make there needs to be stopped if you cannot fix a problem like I myself had (as well as, the others that have left) Theft is theft, and your RockYou is responsible for anything and everything that is stolen and taken! Good luck with your PURCHASED sitesI NEVER HAD this problem with Kabam!! thanks for asking my game name and email to do checksloss of respect for you and the gaming through you guys
Initial Business Response / [redacted] (1000, 16, 2015/07/22) */ Thank you for taking the time to contact the Revdex.com with your concerns about our game and the conduct of other players in Dragons of Atlantic We would like to take the time to let you know that no players are exempt from the rules that keep your game running smoothlyWith this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions Thanks for taking the time to let us know about these possible breaches in our Terms of ServiceWhile we may not be able to disclose the action that is taken from these reports as that would breach our Terms of Service and Privacy Policy, please know that we will make sure that this action is handled properly If you suspect another player of cheating or otherwise breaching the Terms of Service, please contact our Support TeamPlease note that we cannot take any action against a player without solid proof or evidence about their conduct Again, we would like to thank you for taking the time to contact us and look forward to future reports from you about any possible breaches in game Thank you! Rockyou
Initial Business Response / [redacted] (1000, 15, 2015/06/30) */ Thank you for taking the time to write in with customer issues concerning our Boss Battles and the awarding of prizes for these Events We have reviewed the customer account and are not showing an active account on World as it was recently mergedWe are showing that customer account was most active account at this time is the [redacted] account on World Because of this, we checked that account and all accounts registered to customer with the name [redacted] After reviewing those results, we are showing that the account was awarded all prizes for the Boss Battles around the date in question However, as we can certainly understand how frustrating this kind of issue could possibly be, we are awarding customer account with the Master Token +that customer have requested on the account [redacted] on Server Please refresh the game to see this item in your inventory Thanks for letting us know about customer concerns regarding how this event is being handledThe feedback will lead to improvements and continued betterment of our game Thank you! Rockyou Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) In my the "Desired Resolution" section of my complaint I clearly stated I played Kingdoms of Camelot on Domain 452, not or So RockYou credited someone elses account with the items I should have receivedUnbelievable!!
Initial Business Response / [redacted] (1000, 15, 2015/06/29) */ Rockyou response: Thank you for informing of the customer issueWe are not sure why this complaint fell off our radar We are sorry to hear that the player have been unhappy with the quality of service received and apologize for any confusion that may have transpiredHowever, the "Flame Archer Training" event you are referring to did not have any winners as it was admittedly tracking our players performance inaccuratelyTherefore, due to the discrepancy, we publicly announced both in game and in the forums, that we would be compensating all those who participated equallyAnyone who participated in this event, regardless of their performance was awarded Dagonet chests and we allowed players several weeks to contact us if they believed they had been missedAgain, our sincerest apologies for the misunderstanding, and we invite you to reach out to us through our customer service channels if there is anything else we can do to assist Thank you! Rockyou
Final Consumer Response / [redacted] (2000, 8, 2015/06/09) */ My check arrived today thank you for your helpMark this one resolvedThank you [redacted]
Initial Business Response / [redacted] (1000, 15, 2015/06/23) */ Thank you for informing of the customer issueWe are not sure why this complaint fell off our radar After thorough investigation, we already processed the check on June 2nd It arrived in customer's mailbox on June 9th This is our internal tix tracking # https://rockyou.zendesk.com/agent/tickets/XXXXXX This matter should be resolved Thank you! Rockyou Initial Consumer Rebuttal / [redacted] (3000, 21, 2015/11/19) */ I claimed a prize payout on August 18, and I have not been paid yetTheir FAQ section states prizes are paid within 4-weeks It has been more than three months now since I claimed by prize payout of my Ryzing Bingo winningsAccording to their instructions, prizes are paid within 4-weeksI have sent four email inquiries as to when I would be paidI received one response on 10-27-from Sharath on the RockYou team who said they would contact me when they have more informationThey have my driver's license number and all the pertinent information they need to process my payment yet they have not done itAs of today, they owe me $ I want to be paid for my winningsAs of today's date (11-18-15) that is $ Final Business Response / [redacted] (4000, 23, 2015/11/20) */ Hi Ms [redacted] , Thanks for writing in again After our second investigation, we realized your email address had changed from the original ticket We have promptly processed your paymentIt will arrive next friday the 27th Amount is $ address: [redacted] OR XXXXX Thank you for being a loyal player and we hope to see you in game soon Regards, Rockyou support