Initial Business Response / [redacted] (1000, 14, 2015/06/29) */ Rockyou response: Thank you for informing of the customer issueWe are not sure why this complaint fell off our radar We can certainly understand the frustration that may be felt about the processing and handling of Premium In-game Currency We investigated the issue with the promotion that customer was referenced and it appears that the promotion did indeed end before customer purchases were made for the items in question As for the dates of closures, please note that the tickets filed through our system will wait for a reply from the customer for up to four standard days before the ticket is changed from a working status to a closed statusThis appears to be the case as the message was originally sent on April and was actually kept open waiting for a response until April when it was closed according to policy Before the issue was closed, it does appear that the customer request was fulfilled as a courtesy against typical company policyThis took place in the form of the requested Rubies being removed from customer account and the appropriate Sale amount of Chests well outside of the Sale window Thank you for this message and your concerns, Thank you! Rockyou
Final Consumer Response / [redacted] (3000, 15, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This issue was addressed less than a week after I filed the complaint by the companyThis was no longer and issue, you can close this complaint
Initial Business Response / [redacted] (1000, 5, 2014/12/16) */ Case # XXXXXXXX Thank you MsThomas for forwarding this issue to us through the Revdex.com After reviewing Mr [redacted] account it shows that we had responded to each of his e-mailIf he is not receiving the replies, his e-mail provider may be automatically moving them to the spam/trash folder or deleting themIt is highly recommended to add @pureplay.com to the safe sender's list, so any future e-mails can reach him PurePlay.com does have a Buy Get Free offerHowever this is a special offer made through the buy chips pageOn this page for the $and $chip packages players can click the button for the offer and have them charged all at once for the three packagesThe fourth is then automatically included in the amount of chips deposited in the accountThis is the only way to receive this special offerThree of the purchases Mr [redacted] made were $chip packagesAt this time we do not have a special promotion for this chip packageFrom 10/30/through 11/17/Mr [redacted] did make a total of six $purchasesEven though they were not purchases through the offer, I have now credited his account with the additional packages, totaling 700,chips During the time in question Mr [redacted] played XX XXXK Payout tournamentsThe following dates where the tournaments he ranked high enough to win a chip payout For the tournaments on the 21st, each win was credited to his accountMr [redacted] and review the deposits below: XXXX-XX:XX Transfer from Casino to [redacted] XXXXX XXXX-XX:XX Transfer from Casino to [redacted] XXXXX Unfortunately my system would not let me go back to the 16th to verify, so I have manually credited Mr [redacted] with 25,chips for placing second place For the tournaments Mr [redacted] was unable to play, I have credited his account with each buy in back, totaling 45,chipsIn reviewing Mr [redacted] 's e-mails, I did notices that his Flash Player is out of dateSince our site runs on Flash, it is vital to keep this up to dateWithout doing so it can cause the game play troubles Mr [redacted] describedFlash can be updated manually by going to get.adobe.com/flashplayer Thank you again, to the Revdex.com for assisting us in resolving this issue Regards, The PurePlay Support Team Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/12/18) */ Hello Revdex.com, Today 12/10/ Today 12/07/If no email comes back from pure play by 12/10/this will be added to the B.B.Bcompliant This is my 2nd email trying to work with pureplay.!st time was on pureplay custservice On 12/03/tried to get on line with pureplay password [redacted] e-mail I have used since OctCan you guess what happened? I can not get on.tried password [redacted] with no help Since I can't log on pureplay I can't cancel my account plusI need to add to the b.b.blist below actions of 11/28/I bought X-XXXXXX chips for $and X-XXXXXX for $and when I checked my bank account they charge me another $Did not get any other chips.Received 250,chips Under Desired Resolution: With this added problem of owed another XXXXXX chips and unable to log on to be able to cancel my membership without logging on to cancel they will charge me a month I would like $put in my bank account for chips owed to me and months membership around $total $Correspondence regarding this complaint please emailed to : [redacted] @aol.com Filed by : [redacted] Final Business Response / [redacted] (4000, 22, 2015/03/17) */ Case # XXXXXXXX Thank you Ms [redacted] for forwarding this issue to us through the Revdex.com After reviewing Mr [redacted] account it shows that we had responded to each of his e-mailIf he is not receiving the replies, his e-mail provider may be automatically moving them to the spam/trash folder or deleting themIt is highly recommended to add @pureplay.com to the safe sender's list, so any future e-mails can reach him PurePlay.com does have a Buy Get Free offerHowever this is a special offer made through the buy chips pageOn this page for the $and $chip packages players can click the button for the offer and have them charged all at once for the three packagesThe fourth is then automatically included in the amount of chips deposited in the accountThis is the only way to receive this special offerThree of the purchases Mr [redacted] made were $chip packagesAt this time we do not have a special promotion for this chip packageFrom 10/30/through 11/17/Mr [redacted] did make a total of six $purchasesEven though they were not purchases through the offer, I have now credited his account with the additional packages, totaling 700,chips During the time in question Mr [redacted] played XX XXXK Payout tournamentsThe following dates where the tournaments he ranked high enough to win a chip payout For the tournaments on the 21st, each win was credited to his accountMr [redacted] and review the deposits below: XXXX-XX:XX Transfer from Casino to [redacted] XXXXX XXXX-XX:XX Transfer from Casino to [redacted] XXXXX Unfortunately my system would not let me go back to the 16th to verify, so I have manually credited Mr [redacted] with 25,chips for placing second place For the tournaments Mr [redacted] was unable to play, I have credited his account with each buy in back, totaling 45,chipsIn reviewing Mr [redacted] 's e-mails, I did notices that his Flash Player is out of dateSince our site runs on Flash, it is vital to keep this up to dateWithout doing so it can cause the game play troubles Mr [redacted] describedFlash can be updated manually by going to get.adobe.com/flashplayer Just to summarize, for the three issues listed, we have credited his account with 770,Play Money chips Mr [redacted] also stated in his e-mails to us, that he was having difficulty logging inIn response to those e-mails we did rest his password [redacted] sent that new password [redacted] him Thank you again, to the Revdex.com for assisting us in resolving this issue Regards, The PurePlay Support Team Final Consumer Response / [redacted] (4200, 26, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have put us off for so long (months) They are lying to us I did not have troble logging on pureplay block me, because every time I requested my password [redacted] no answerAlso they charged me $ without giving ant chipsSince I am locked out under [redacted] @aol.com I will not accepted yhis proposal until I can log on under above e-mail and chsck my account**
Initial Business Response / [redacted] (1000, 14, 2015/06/29) */ Rockyou response: Thank you for informing of the customer issueWe are not sure why this complaint fell off our radar We can certainly understand the frustration that may be felt about the processing and handling of Premium In-game Currency We investigated the issue with the promotion that customer was referenced and it appears that the promotion did indeed end before customer purchases were made for the items in question As for the dates of closures, please note that the tickets filed through our system will wait for a reply from the customer for up to four standard days before the ticket is changed from a working status to a closed statusThis appears to be the case as the message was originally sent on April and was actually kept open waiting for a response until April when it was closed according to policy Before the issue was closed, it does appear that the customer request was fulfilled as a courtesy against typical company policyThis took place in the form of the requested Rubies being removed from customer account and the appropriate Sale amount of Chests well outside of the Sale window Thank you for this message and your concerns, Thank you! Rockyou
Final Consumer Response / [redacted] (3000, 15, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This issue was addressed less than a week after I filed the complaint by the companyThis was no longer and issue, you can close this complaint
Initial Business Response / [redacted] (1000, 5, 2014/12/16) */ Case # XXXXXXXX Thank you MsThomas for forwarding this issue to us through the Revdex.com After reviewing Mr [redacted] account it shows that we had responded to each of his e-mailIf he is not receiving the replies, his e-mail provider may be automatically moving them to the spam/trash folder or deleting themIt is highly recommended to add @pureplay.com to the safe sender's list, so any future e-mails can reach him PurePlay.com does have a Buy Get Free offerHowever this is a special offer made through the buy chips pageOn this page for the $and $chip packages players can click the button for the offer and have them charged all at once for the three packagesThe fourth is then automatically included in the amount of chips deposited in the accountThis is the only way to receive this special offerThree of the purchases Mr [redacted] made were $chip packagesAt this time we do not have a special promotion for this chip packageFrom 10/30/through 11/17/Mr [redacted] did make a total of six $purchasesEven though they were not purchases through the offer, I have now credited his account with the additional packages, totaling 700,chips During the time in question Mr [redacted] played XX XXXK Payout tournamentsThe following dates where the tournaments he ranked high enough to win a chip payout For the tournaments on the 21st, each win was credited to his accountMr [redacted] and review the deposits below: XXXX-XX:XX Transfer from Casino to [redacted] XXXXX XXXX-XX:XX Transfer from Casino to [redacted] XXXXX Unfortunately my system would not let me go back to the 16th to verify, so I have manually credited Mr [redacted] with 25,chips for placing second place For the tournaments Mr [redacted] was unable to play, I have credited his account with each buy in back, totaling 45,chipsIn reviewing Mr [redacted] 's e-mails, I did notices that his Flash Player is out of dateSince our site runs on Flash, it is vital to keep this up to dateWithout doing so it can cause the game play troubles Mr [redacted] describedFlash can be updated manually by going to get.adobe.com/flashplayer Thank you again, to the Revdex.com for assisting us in resolving this issue Regards, The PurePlay Support Team Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/12/18) */ Hello Revdex.com, Today 12/10/ Today 12/07/If no email comes back from pure play by 12/10/this will be added to the B.B.Bcompliant This is my 2nd email trying to work with pureplay.!st time was on pureplay custservice On 12/03/tried to get on line with pureplay password [redacted] e-mail I have used since OctCan you guess what happened? I can not get on.tried password [redacted] with no help Since I can't log on pureplay I can't cancel my account plusI need to add to the b.b.blist below actions of 11/28/I bought X-XXXXXX chips for $and X-XXXXXX for $and when I checked my bank account they charge me another $Did not get any other chips.Received 250,chips Under Desired Resolution: With this added problem of owed another XXXXXX chips and unable to log on to be able to cancel my membership without logging on to cancel they will charge me a month I would like $put in my bank account for chips owed to me and months membership around $total $Correspondence regarding this complaint please emailed to : [redacted] @aol.com Filed by : [redacted] Final Business Response / [redacted] (4000, 22, 2015/03/17) */ Case # XXXXXXXX Thank you Ms [redacted] for forwarding this issue to us through the Revdex.com After reviewing Mr [redacted] account it shows that we had responded to each of his e-mailIf he is not receiving the replies, his e-mail provider may be automatically moving them to the spam/trash folder or deleting themIt is highly recommended to add @pureplay.com to the safe sender's list, so any future e-mails can reach him PurePlay.com does have a Buy Get Free offerHowever this is a special offer made through the buy chips pageOn this page for the $and $chip packages players can click the button for the offer and have them charged all at once for the three packagesThe fourth is then automatically included in the amount of chips deposited in the accountThis is the only way to receive this special offerThree of the purchases Mr [redacted] made were $chip packagesAt this time we do not have a special promotion for this chip packageFrom 10/30/through 11/17/Mr [redacted] did make a total of six $purchasesEven though they were not purchases through the offer, I have now credited his account with the additional packages, totaling 700,chips During the time in question Mr [redacted] played XX XXXK Payout tournamentsThe following dates where the tournaments he ranked high enough to win a chip payout For the tournaments on the 21st, each win was credited to his accountMr [redacted] and review the deposits below: XXXX-XX:XX Transfer from Casino to [redacted] XXXXX XXXX-XX:XX Transfer from Casino to [redacted] XXXXX Unfortunately my system would not let me go back to the 16th to verify, so I have manually credited Mr [redacted] with 25,chips for placing second place For the tournaments Mr [redacted] was unable to play, I have credited his account with each buy in back, totaling 45,chipsIn reviewing Mr [redacted] 's e-mails, I did notices that his Flash Player is out of dateSince our site runs on Flash, it is vital to keep this up to dateWithout doing so it can cause the game play troubles Mr [redacted] describedFlash can be updated manually by going to get.adobe.com/flashplayer Just to summarize, for the three issues listed, we have credited his account with 770,Play Money chips Mr [redacted] also stated in his e-mails to us, that he was having difficulty logging inIn response to those e-mails we did rest his password [redacted] sent that new password [redacted] him Thank you again, to the Revdex.com for assisting us in resolving this issue Regards, The PurePlay Support Team Final Consumer Response / [redacted] (4200, 26, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have put us off for so long (months) They are lying to us I did not have troble logging on pureplay block me, because every time I requested my password [redacted] no answerAlso they charged me $ without giving ant chipsSince I am locked out under [redacted] @aol.com I will not accepted yhis proposal until I can log on under above e-mail and chsck my account**
Final Consumer Response / [redacted] (2000, 14, 2015/06/02) */ I received my apple laptop on X-at 7:p.m
Final Consumer Response / [redacted] (2000, 10, 2015/06/09) */ this has been resolved on 6/8/, ty