Rockys Walkers

[redacted] has admitted to "not reading the fine print" on her receipts or emails and calling to tell me she would not follow our policyAs you can see, [redacted] also talks in a very unprofessional and demeaning mannerI don't know [redacted] personally outside of walking her dog, nor does she know me personally [redacted] fails to understand that she breached our contract that was established, therefore she is no longer owed services, refund, etcI highly recommend that [redacted] refrain from pursuing the matter, because at this point, she is formally writing defamation's of my characterI will file suit against her if she continuesThank you!Owner

[redacted] has been a customer of RockysWalkers dog walking & boarding service for exactly year and monthOur policy is (as stated via our website, conversations with [redacted] , and in our newsletters that were sent to her email) all payments for our services must be made in advance - all walks are booked on a first come-first serve basis - all reservations must be made AT LEAST HOURS IN ADVANCE, OR INCUR A SAME DAY RESERVATION FEE - and lastly, walk cancellations must be made AT LEAST HOURS IN ADVANCE OR WILL RESULT IN THE LOSS OF THE WALKOur refund policy is also stated on our website, invoices, and receipts and says that we do not offer refunds or returns( [redacted] has cancelled walks the day of [1/ [redacted] for instance], and fails to understand that the policy states she will lose the walkHer count of $1*is off, as [redacted] had thirty-minute walks left which would equal $13*, IF we offered refundsClearly [redacted] disregards the polici es) [redacted] contacted us on Jan [redacted] via phone call and left a voicemail explaining that her dog [redacted] would not need a full minute walk as it was below freezingShe also said that she may need a walk for [redacted] tomorrow (12:42pm (OUR WEBSITE STATISTICS SHOW THAT [redacted] OPENED THIS NEWSLETTER) - [redacted] Newsletter emailed to [redacted] on [redacted] 6:**pm, which states that we've updated our website and have added new features and information - [redacted] Newsletter emailed to [redacted] on [redacted] 12:13pm, which highlights in bright red text that customers should be reminded of our SAME DAY POLICY - [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still have his emails and his text to me I did not describe his words for words conversation with me to Revdex.com, but if Revdex.com requests that I send proof our conversation and texts I will As far as hanging up the phone, I was in the train station and had to goI hung up the phone, after telling him to get paid from the account He hung up the phone to me after I tried to let him know, I will have a problem with always having 24hrs to book his serviceBrandon T [redacted] think his customers have an attitude problem when we tell him we have problems His response: [redacted] ***Mind you it is the middle of my day and I am commuting: Here is another text: Brandon, I have been patient with you telling me about your emails and policy I also talk to you and book [redacted] walk through you I am humbled by your insistence that I failed to comply with your policy because I get other permissions when I talk to you However this is not making it a super pack leader day for me Please stop! His response: [redacted] [redacted] [redacted] [redacted] Before this text, I had to remind Brandon that stating I will not pay the extra charge and cancel the walk for my dog was an adult expression and not an angry expression You asked a question, I'm going to respondsimpleIf your not having a good day then that's sadHopefully it changesBut thats not my businessI'll see [redacted] in a bit [redacted] ***Later, after I tried to explain on the phone that the strict 24hours policy is impossible for me to work with Mind you I'm still trying to work things out I texted: I am sorry this stuff policy of hrs in advance is not working easy for me, I'm going to have to work it out His response: [redacted] ***.Later I text I did not realize until now how arrogant you permit yourself His response: [redacted] I responded: You are paid Brandon, check your emailHis response: [redacted] [redacted] [redacted] *** END of text I have not understood what Revdex.com's resolution for the dog walking service and my problem is I believe that if I paid in advance for a "product or a service" and we, Brandon or I, think there is a disagreement, the money should be refunded No one get paid for "service not performed" It is not a movie theater, where you loose your sit, at the night of the show My investment in walks for my dog, when my dog is not walk, ought to be refunded This is the LawI did not receive the service, my dog is not going to be walked, and Brandon T [redacted] is not going to perform the service No service- no performance, the money is not spend, it goes back to the buyer His verbal asking money in advance for my dog to have a walk at a decent hour, was all he mentioned when he asked for the money in advance It was not First paid first served It was "invest in my business, and I will serve you better" --maybe not in fine print in his website, but understated Brandon was a really decent business man when he started his business in the East Village, but I guess he got busy and he got tired, cold and greedy with time and money He is losing customers and his response will probably be: [redacted] [redacted] but it is not alright to be a boss and suddenly treat customers like a punching bags, when all we did for the past year was "TALKED TO BRANDON" AND PAID BRANDON! May the Revdex.com write me a resolution as far as the LAW is concern I am a [redacted] and I know the Contract Law, please express an honorable law of commerce to this young man My part: I did not read the fine print, and Brandon never enforced the fine prints with me and my dog When I raise a doubt on why should I pay an extra $10, he said: That's my policy! I said you never gave me problem before, I called the night before and it was ALWAYS OK! And Brandon liked the business, he likes the money Why he don't like the business the way it used to be? That is because he's the Boss and created the policy I can't go against that, but I simply can not always have the hours to book a walk for my dog, so I have to let him go I expect the Revdex.com experts to see in this young man business the type of relationships he creates to obtain the business and how suddenly "his demon" unleashed a series of events, where Brandon feels harmed and not respected and can't stop claiming that he's the loser in this deal All dog walkers have this moments: Suddenly walking the dog and making the money it's like "being a inferior" ! But Brandon is smarter, he created a Policy, some of it, is his choice and legal, some of it, is his illusion of the world and illegal Brandon got paid for the work performed and owe money back for services cancelled way in advance Does Brandon has a "way in advance" policy? Because if we create Policies, we need policies for ALL THE DETAILS OF THE BUSINESS! And Brandon did not think of all the scenarios his business can face Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

*** has admitted to "not reading the fine print" on her receipts or emails and calling to tell me she would not follow our policyAs you can see, *** also talks in a very unprofessional and demeaning mannerI don't know *** personally outside of walking her dog, nor does she know me personally*** fails to understand that she breached our contract that was established, therefore she is no longer owed services, refund, etcI highly recommend that *** refrain from pursuing the matter, because at this point, she is formally writing defamation's of my characterI will file suit against her if she continues
Thank you!
Owner

*** has been a customer of RockysWalkers dog walking & boarding service for exactly year and monthOur policy is (as stated via our website, conversations with ***, and in our newsletters that were sent to her email) all payments for our services must be made in advance - all walks
are booked on a first come-first serve basis - all reservations must be made AT LEAST HOURS IN ADVANCE, OR INCUR A SAME DAY RESERVATION FEE - and lastly, walk cancellations must be made AT LEAST HOURS IN ADVANCE OR WILL RESULT IN THE LOSS OF THE WALKOur refund policy is also stated on our website, invoices, and receipts and says that we do not offer refunds or returns(*** has cancelled walks the day of [1/* for instance], and fails to understand that the policy states she will lose the walkHer count of $1*is off, as *** had thirty-minute walks left which would equal $13*, IF we offered refundsClearly *** disregards the polici es)*** contacted us on Jan *** via phone call and left a voicemail explaining that her dog *** would not need a full minute walk as it was below freezingShe also said that she may need a walk for *** tomorrow (1/*), and that she would let me knowI responded to her via email shortly after and told her that in extreme weather, we will be doing shorter walks for the safety of the dogs and spending the remainder of their appointment inside playing and learningI also told *** in this email to be mindful of our same day reservation fee, since she had been disregarding it for months and clearly planned on doing so again*** emailed me that same evening (1/*) at 7:4* and asked if we would be able to walk *** tomorrowAs *** walk time is anywhere from 1pm-3pm, the reservation was not made hours in advance, therefore it is subject to the feeIn the morning, I responded to ***'s email, which asked if we would be able to walk her dogI told her that it would not be a problem and that we would see her later onI then sent *** a payable invoice for $10, that included her same day reservation fee*** responded shortly thereafter saying "* *** *** *** *** *** ** ***"I called *** and left a voicemail, stating that she needed to call me back in order for us to sort things out1* minutes later I got a call from ***, and I expressed to her that because she made a reservation less than hours in advance that she would have to pay the $fee, regardless of if we cancelled *** walk for the day or notI also told her that this was not wise, as based off our policy, she would be losing her min walk for the day (1/*) and still have to pay the $fee*** began to get angry that I was sticking to our policy and raise her voice on the phoneShe also hung up the phone on me several timesI told *** that we would not be able to walk *** again until the invoice was paid, as it also states in our policies that overdue invoices will incur a late fee up to days and then the dog will be marked inactiveOutright refusal to make a payment will also mark your dog inactive*** then called me being very rude and nastyShe told me that the policy was stupid and that she would not follow itShe also said told me that because she had purchased walks, that the $could be deducted from the walks that remained on her recordI refused this option, because payments for scheduled services initiates a contract, and she was breaching this contract by refusing to pay the feeI told her that we would not be able to walk *** anymore if she continued to refuse the payment, as well as disregard our policies*** then told me that she needed *** walked so she would abide by the policy, but didn't believe we were treating her the correct wayWe kept *** on our schedule and walked her fine with no problemsAn hour or so after *** had been returned home and successfully walked, *** called our phone being very rudeShe told me that she had payed the invoice and that she won't be following the policy from now on because her work schedule wouldn't allow itShe told me that it was a dumb policy and that she would follow her own mapolicy of "reserving walks at least hours in advance"I told her that we have no problem walking her dog on last minute notice but if she requested a walk within hours of the appointment again, she would be charged the fee againWe expressed to her that we would be following our policy, and that if she wanted to continue using our services, she would also need to follow our policyShe began yelling at me an d hanging up the phoneI told *** that if she wanted to finish using the walks that were left on her balance, that she would have to stop with the belligerent behavior and follow our policy, and if not we would have to terminate the relationship*** continued to be rude and nasty, as well as refusing to follow our hour reservation policyBecause of ***'s unreasonable behavior and failure to comply with our policies or business structure, she is no longer a customer*** has since sent me emails threatening to call police on us and file orders of protection against us, because we have refused her a refund*** seemed to bring too much personal emotion into our business relationship and must be reminded that she was paying for a service, not doing me or my employees a favorWhile I am friendly with all of our clients, I am not her friendIt's quite unfortunate for her dog, as she will be missedBelow you will find links to our website, and a few newsletters that have recently been sent to ***Please note that according to our website's statistics, *** has read these newsletters, but simply doesn't want to comply with the policiesOur website's FAQ page - *** Newsletter emailed to *** on 1/*/12:42pm (OUR WEBSITE STATISTICS SHOW THAT *** OPENED THIS NEWSLETTER) - *** Newsletter emailed to *** on 12/**/201* 6:**pm, which states that we've updated our website and have added new features and information - *** Newsletter emailed to *** on 12/**/201* 12:13pm, which highlights in bright red text that customers should be reminded of our SAME DAY POLICY - ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Because I am a diligent person, I have reviewed Rocky Walkers policy We had a verbal understanding, and this was the bulk of my response, that Brandon T*** described his business relationship with his customers in a much different way than he had with his policy However, I have downloaded our last conversation via Text and his policy and some emails to prove that he's wrong His no refund policy applies to things he ships to his customers Not to his bookings His policy of marking Account inactive is within a time frame of days or days as I understand he request his customers to pay their invoices He bluntly told me he will mark my dog *** INACTIVE the same day we had this conversation over: I did not want to pay the $extra charge (please see text messages) -- Brandon T*** own breach of contract! Those are items that show Brandon T*** his own lack of a knowledge of his policy Granted, I did not exactly read his policy, because our customer and his business relationship was working Not always perfectly, but my dog was getting her walks That Brandon T*** did not think he needed to impose "his hrs" policy on his clients is obvious, he liked the business, it was coming fast and regularly If the Revdex.com needs more emails to show, that Brandon accepted my booking with less than hr with no extra charges, I will send them to the Revdex.com Please look at the pdf file I sent and tell me am I right or am I wrong? Brandon congratulates himself of having a business and created policies to satisfy his needs and his customers's needs, as well as being under the Law of Commerce of the Land of the United States of AmericasNow I want a resolution from Revdex.com and not a delusional dog walking business owner telling me "his policy" states this and that I can read his policy and I can see that he owes my dog walks at $for which I pay and that since our business relationship is gone sour, HE OWES ME THIS MONEY OR $ Thank you Best regards, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Because I am a diligent person, I have reviewed Rocky Walkers policy.  We had a verbal understanding, and this was the bulk of my response, that Brandon T[redacted] described his business relationship with his customers in a much different way than he had with his policy.  However, I have downloaded our last conversation via Text and his policy and some emails to prove that he's wrong.  His no refund policy applies to things he ships to his customers.  Not to his bookings.  His policy of marking Account inactive is within a time frame of 7 days or 30 days as I understand he request his customers to pay their invoices.  He bluntly told me he will mark my dog [redacted] INACTIVE  the same day we had this conversation over:  I did not want to pay the $10 extra charge (please see text messages) -- Brandon T[redacted] own breach of contract!  Those are 2 items that show Brandon T[redacted] his own lack of a knowledge of his policy.  Granted, I did not exactly read his policy, because our customer and his business relationship was working.  Not always perfectly, but my dog was getting her walks.  That Brandon T[redacted] did not think he needed to impose "his 24 hrs" policy on his clients is obvious, he liked the business, it was coming fast and regularly.  If the Revdex.com needs more emails to show, that Brandon accepted my booking with less than 24 hr with no extra charges, I will send them to the Revdex.com.  Please look at the pdf file I sent and tell me am I right or am I wrong?  Brandon congratulates himself of having a business and created policies to satisfy his needs and his customers's needs, as well as being under the Law of Commerce of the Land of the United States of Americas.Now I want a resolution from Revdex.com and not a delusional dog walking business owner telling me "his policy" states this and that.  I can read his policy and I can see that he owes my dog 10 walks at $15 for which I pay and that since our business relationship is gone sour, HE OWES ME THIS MONEY OR $150.  Thank you Best regards,  [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have his emails and his text to me.  I did not describe his words for words conversation with  me to Revdex.com, but if Revdex.com requests that I send proof our conversation and texts I will.  As far as hanging up the phone, I was in the train station and had to go. I hung up the phone, after telling him to get paid from the account.  He hung up the phone to me after I tried to let him know, I will have a problem with always having 24hrs to book his service. Brandon T[redacted] think his customers have an attitude problem when we tell him we have problems.  His response:  [redacted]. Mind you it is the middle of my day and I am commuting:  Here is another text:  Brandon, I have been patient with you telling me about your emails and policy.  I also talk to you and book [redacted] walk through you.  I am humbled by your insistence that I failed to comply with your policy.  because I get other permissions when I talk to you.  However this is not making it a super pack leader day for me.  Please stop!  His response:  [redacted]  [redacted]  [redacted]  [redacted].  Before this text, I had to remind Brandon that stating I will not pay the extra charge and cancel the walk for my dog was an adult expression and not an angry expression.  You asked a question, I'm going to respond. simple. If your not having a good day then that's sad. Hopefully it changes. But thats not my business. I'll see [redacted] in a bit. [redacted]. Later, after I tried to explain on the phone that the strict 24hours policy is impossible for me to work with.  Mind you I'm still trying to work things out.  I texted:  I am sorry this stuff policy of 24 hrs in advance is not working easy for me, I'm going to have to work it out.  His response:  [redacted].Later I text.  I did not realize until now how arrogant you permit yourself.  His response:  [redacted]. I responded:  You are paid Brandon, check your email. His response:  [redacted]  [redacted]  [redacted].  END of text.  I have not understood what Revdex.com's resolution for the dog walking service and my problem is.  I believe that if I paid in advance for a "product or a service" and we, Brandon or I, think there is a disagreement, the money should be refunded.  No one get paid for "service not performed"  It is not a movie theater, where you loose your sit, at the night of the show.  My investment in walks for my dog, when my dog is not walk, ought to be refunded.  This is the Law. I did not receive the service, my dog is not going to be walked, and Brandon T[redacted] is not going to perform the service.  No service- no performance, the money is not spend, it goes back to the buyer.  His verbal asking money in advance for my dog to have a walk at a decent hour, was all he mentioned when he asked for the money in advance.  It was not First paid first served.  It was "invest in my business, and I will serve you better"  --maybe not in fine print in his website, but understated.  Brandon was a really decent business man when he started his business in the East Village, but I guess he got busy and he got tired, cold and greedy with time and money.  He is losing customers and his response will probably be:  [redacted]  [redacted]  but it is not alright to be a boss and suddenly treat customers like a punching bags, when all we did for the past year was "TALKED TO BRANDON" AND PAID BRANDON!  
May the Revdex.com write me a resolution as far as the LAW is concern.  I am a [redacted] and I know the Contract Law, please express an honorable law of commerce to this young man.  My part: I did not read the fine print, and Brandon never enforced the fine prints with me and my dog.  When I raise a doubt on why should I pay an extra $10, he said:  That's my policy!  I said you never gave me problem before, I called the night before and it was ALWAYS OK!  And Brandon liked the business, he likes the money.  Why he don't like the business the way it used to be?  That is because he's the Boss and created the policy.  I can't go against that, but I simply can not always have the 24 hours to book a walk for my dog, so I have to let him go.  I expect the Revdex.com experts to see in this young man business the type of relationships he creates to obtain the business and how suddenly "his demon" unleashed a series of events, where Brandon feels harmed and not respected and can't stop claiming that he's the loser in this deal.  All dog walkers have this moments:  Suddenly walking the dog and making the money it's like "being a inferior"  ! But Brandon is smarter, he created a Policy, some of it, is his choice and legal, some of it, is his illusion of the world and illegal.  Brandon got paid for the work performed and owe money back for services cancelled way in advance.  Does Brandon has a "way in advance" policy?  Because if we create Policies, we need policies for ALL THE DETAILS OF THE BUSINESS!  And Brandon did not think of all the scenarios his business can face.  Thank you 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] has been a customer of RockysWalkers dog walking & boarding service for exactly 1 year and 1 month. Our policy is (as stated via our website, conversations with [redacted], and in our...

newsletters that were sent to her email) all payments for our services must be made in advance - all walks are booked on a first come-first serve basis - all reservations must be made AT LEAST 24 HOURS IN ADVANCE, OR INCUR A SAME DAY RESERVATION FEE - and lastly, walk cancellations must be made AT LEAST 24 HOURS IN ADVANCE OR WILL RESULT IN THE LOSS OF THE WALK. Our refund policy is also stated on our website, invoices, and receipts and says that we do not offer refunds or returns. ([redacted] has cancelled walks the day of [1/* for instance], and fails to understand that the policy states she will lose the walk. Her count of $1*0 is off, as [redacted] had 9 thirty-minute walks left which would equal $13*, IF we offered refunds. Clearly [redacted] disregards the polici es). [redacted] contacted us on Jan [redacted] via phone call and left a voicemail explaining that her dog [redacted] would not need a full 30 minute walk as it was below freezing. She also said that she may need a walk for [redacted] tomorrow (1/*), and that she would let me know. I responded to her via email shortly after and told her that in extreme weather, we will be doing shorter walks for the safety of the dogs and spending the remainder of their appointment inside playing and learning. I also told [redacted] in this email to be mindful of our same day reservation fee, since she had been disregarding it for months and clearly planned on doing so again. [redacted] emailed me that same evening (1/*) at 7:4* and asked if we would be able to walk [redacted] tomorrow. As [redacted] walk time is anywhere from 1pm-3pm, the reservation was not made 24 hours in advance, therefore it is subject to the fee. In the morning, I responded to [redacted]'s email, which asked if we would be able to walk her dog. I told her that it would not be a problem and that we would see her later on. I then sent [redacted] a payable invoice for $10, that included her same day reservation fee. [redacted] responded shortly thereafter saying "[redacted]". I called [redacted] and left a voicemail, stating that she needed to call me back in order for us to sort things out. 1* minutes later I got a call from [redacted], and I expressed to her that because she made a reservation less than 24 hours in advance that she would have to pay the $10 fee, regardless of if we cancelled [redacted] walk for the day or not. I also told her that this was not wise, as based off our policy, she would be losing her 30 min walk for the day (1/*) and still have to pay the $10 fee. [redacted] began to get angry that I was sticking to our policy and raise her voice on the phone. She also hung up the phone on me several times. I told [redacted] that we would not be able to walk [redacted] again until the invoice was paid, as it also states in our policies that overdue invoices will incur a late fee up to 30 days and then the dog will be marked inactive. Outright refusal to make a payment will also mark your dog inactive. [redacted] then called me being very rude and nasty. She told me that the policy was stupid and that she would not follow it. She also said told me that because she had purchased walks, that the $10 could be deducted from the walks that remained on her record. I refused this option, because payments for scheduled services initiates a contract, and she was breaching this contract by refusing to pay the fee. I told her that we would not be able to walk [redacted] anymore if she continued to refuse the payment, as well as disregard our policies. [redacted] then told me that she needed [redacted] walked so she would abide by the policy, but didn't believe we were treating her the correct way. We kept [redacted] on our schedule and walked her fine with no problems. An hour or so after [redacted] had been returned home and successfully walked, [redacted] called our phone being very rude. She told me that she had payed the invoice and that she won't be following the policy from now on because her work schedule wouldn't allow it. She told me that it was a dumb policy and that she would follow her own made-up policy of "reserving walks at least 12 hours in advance". I told her that we have no problem walking her dog on last minute notice but if she requested a walk within 24 hours of the appointment again, she would be charged the fee again. We expressed to her that we would be following our policy, and that if she wanted to continue using our services, she would also need to follow our policy. She began yelling at me an d hanging up the phone. I told [redacted] that if she wanted to finish using the 9 walks that were left on her balance, that she would have to stop with the belligerent behavior and follow our policy, and if not we would have to terminate the relationship. [redacted] continued to be rude and nasty, as well as refusing to follow our 24 hour reservation policy. Because of [redacted]'s unreasonable behavior and failure to comply with our policies or business structure, she is no longer a customer. [redacted] has since sent me emails threatening to call police on us and file orders of protection against us, because we have refused her a refund. [redacted] seemed to bring too much personal emotion into our business relationship and must be reminded that she was paying for a service, not doing me or my employees a favor. While I am friendly with all of our clients, I am not her friend. It's quite unfortunate for her dog, as she will be missed. Below you will find links to our website, and a few newsletters that have recently been sent to [redacted]. Please note that according to our website's statistics, [redacted] has read these newsletters, but simply doesn't want to comply with the policies. Our website's FAQ page - [redacted] Newsletter emailed to [redacted] on 1/*/2016 12:42pm (OUR WEBSITE STATISTICS SHOW THAT [redacted] OPENED THIS NEWSLETTER) - [redacted] Newsletter emailed to [redacted] on 12/**/201* 6:**pm, which states that we've updated our website and have added new features and information - [redacted] Newsletter emailed to [redacted] on 12/**/201* 12:13pm, which highlights in bright red text that customers should be reminded of our SAME DAY POLICY - [redacted]

[redacted] has admitted to "not reading the fine print" on her receipts or emails and calling to tell me she would not follow our policy. As you can see, [redacted] also talks in a very unprofessional and demeaning manner. I don't know [redacted] personally outside of walking her dog, nor does she know me personally. [redacted] fails to understand that she breached our contract that was established, therefore she is no longer owed services, refund, etc. I highly recommend that [redacted] refrain from pursuing the matter, because at this point, she is formally writing defamation's of my character. I will file suit against her if she continues. Thank you!Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have his emails and his text to me.  I did not describe his words for words conversation with  me to Revdex.com, but if Revdex.com requests that I send proof our conversation and texts I will.  As far as hanging up the phone, I was in the train station and had to go. I hung up the phone, after telling him to get paid from the account.  He hung up the phone to me after I tried to let him know, I will have a problem with always having 24hrs to book his service. Brandon T[redacted] think his customers have an attitude problem when we tell him we have problems.  His response:  [redacted]. Mind you it is the middle of my day and I am commuting:  Here is another text:  Brandon, I have been patient with you telling me about your emails and policy.  I also talk to you and book [redacted] walk through you.  I am humbled by your insistence that I failed to comply with your policy.  because I get other permissions when I talk to you.  However this is not making it a super pack leader day for me.  Please stop!  His response:  [redacted]  [redacted] [redacted]  [redacted]  [redacted] [redacted] [redacted].  Before this text, I had to remind Brandon that stating I will not pay the extra charge and cancel the walk for my dog was an adult expression and not an angry expression.  You asked a question, I'm going to respond. simple. If your not having a good day then that's sad. Hopefully it changes. But thats not my business. I'll see [redacted] in a bit. [redacted] [redacted]. Later, after I tried to explain on the phone that the strict 24hours policy is impossible for me to work with.  Mind you I'm still trying to work things out.  I texted:  I am sorry this stuff policy of 24 hrs in advance is not working easy for me, I'm going to have to work it out.  His response:  [redacted].Later I text.  I did not realize until now how arrogant you permit yourself.  His response:  [redacted]. I responded:  You are paid Brandon, check your email. His response:  [redacted]  [redacted] [redacted]  [redacted].  END of text.  I have not understood what Revdex.com's resolution for the dog walking service and my problem is.  I believe that if I paid in advance for a "product or a service" and we, Brandon or I, think there is a disagreement, the money should be refunded.  No one get paid for "service not performed"  It is not a movie theater, where you loose your sit, at the night of the show.  My investment in walks for my dog, when my dog is not walk, ought to be refunded.  This is the Law. I did not receive the service, my dog is not going to be walked, and Brandon T[redacted] is not going to perform the service.  No service- no performance, the money is not spend, it goes back to the buyer.  His verbal asking money in advance for my dog to have a walk at a decent hour, was all he mentioned when he asked for the money in advance.  It was not First paid first served.  It was "invest in my business, and I will serve you better"  --maybe not in fine print in his website, but understated.  Brandon was a really decent business man when he started his business in the East Village, but I guess he got busy and he got tired, cold and greedy with time and money.  He is losing customers and his response will probably be:  [redacted]  [redacted]  but it is not alright to be a boss and suddenly treat customers like a punching bags, when all we did for the past year was "TALKED TO BRANDON" AND PAID BRANDON!  May the Revdex.com write me a resolution as far as the LAW is concern.  I am a [redacted] [redacted] and I know the Contract Law, please express an honorable law of commerce to this young man.  My part: I did not read the fine print, and Brandon never enforced the fine prints with me and my dog.  When I raise a doubt on why should I pay an extra $10, he said:  That's my policy!  I said you never gave me problem before, I called the night before and it was ALWAYS OK!  And Brandon liked the business, he likes the money.  Why he don't like the business the way it used to be?  That is because he's the Boss and created the policy.  I can't go against that, but I simply can not always have the 24 hours to book a walk for my dog, so I have to let him go.  I expect the Revdex.com experts to see in this young man business the type of relationships he creates to obtain the business and how suddenly "his demon" unleashed a series of events, where Brandon feels harmed and not respected and can't stop claiming that he's the loser in this deal.  All dog walkers have this moments:  Suddenly walking the dog and making the money it's like "being a inferior"  ! But Brandon is smarter, he created a Policy, some of it, is his choice and legal, some of it, is his illusion of the world and illegal.  Brandon got paid for the work performed and owe money back for services cancelled way in advance.  Does Brandon has a "way in advance" policy?  Because if we create Policies, we need policies for ALL THE DETAILS OF THE BUSINESS!  And Brandon did not think of all the scenarios his business can face.  Thank you  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]