Rod Miller Inc

Review: I have a maintenance contract with Rod Miller, which includes two services per year and includes warranty + service on maintenance. The technician came to our residence for the periodic maintenance, and suggested to replace some parts indicating that "they were going bad" (the parts were not damaged/broken, the replacement was suggested as precautional); the cost should therefore include only the spare parts, which was billed for 326,00 $. After the maintenance, I was surprised and reviewed the previous service conducted in April 2013, discovering that a similar price was paid also to replace parts which were "going bad" also on the previous periodic maintenance. I checked online and discovered that the cost for buying online the same parts was 69.24 $ including shipping cost to my residence. I contacted the company by phone on October 8th and by email on October 10th and asked clarifications about my queries (why a 370% pricing difference, about the maintenance contract and other points). At close of business day October 17th, I had not yet received any response.Desired Settlement: Explanation of Charges, ethical billing, explanation about contractual terms of the maintenance contract

Business

Response:

We arrived at the customers residence for a maintenance inspection, upon completion the customer was quoted recommended repairs on site, they approved the repairs on site. The repairs were preventative, at no time were the repairs presented as anything other than a recommendation. After the work was completed they called to complain about the pricing, stating they found the parts on line for a cheaper price. I explained that our pricing is done through a national corporation called [redacted]. I also explained that as a [redacted] Factory Authorized Dealer Rod Miller Inc will only install factory authorized parts direct from the Manufacturer. I offered a refund in part of the charges incurred via email, and asked them to contact me at the office. I never received that phone call. We are willing to refund $200.00 of the repair in the spirit of customer service.

Service Manager

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Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I wrote to the company Rod Miller and NEVER received response to the specific queries , beside Some incomplete standard explanations.