Rod's Superstore Inc

Although there are many issues with communication on this
project, we will try to limit it to the items mentioned in the complaint. We originally submitted the utility bill
information under ***’s name. When the
application was rejected we were told by *** to submit the
utility bill under
the name of his wife *** ***. The
application was rejected the second time because the billing name with PG&E
was under her maiden name not ***.
We contacted Windy to ask for a copy of her electric bill so that we
could correct the application. She said
she would mail a copy to us at that timeAfter two weeks, when we still hadn’t
received a copy of the bill we contacted her again. She said she had sent it a day or so after
she spoke to us, so we sent a driver out to pick up a copy of the bill in
person so that we could get paid the outstanding balance of the project and
submit the application properlyWe resubmitted the application with the
required correction and were able to grandfather the rebate amount to the prior
date on the customer’s behalf (this took a few weeks of back and forth)There
was no rebate penalty due to the delay and the rebate amount was approved for $2,
not $1,700.00. We contacted Home upgrade
and they informed us that there was a funding mistake from PG&E and that
the balance should be sent out shortly.
As far as the certificate, we will send another one in the mail today
As far as Gundlach’s supposed liability as to the amount of
the rebate payment. We cannot control
nor promise any rebate amounts from PG&EIt is impossible to determine
exactly how well the home will test out until the project is finished. In addition, the programs are very fluid and
change on a regular basisWe can only share what other customers have received
for similar projects
On 5/14/we forgave the delinquent balance of the original
project in the amount of $in exchange for their forfeiture of the
year A/C labor warranty a $valueWe have been more than fair with this customer
and have a detailed communication time line we can provide if necessary

I am rejecting this response because:
I received a rebate check for an additional $I also received in the mail on green home certification from Gundlachs dated FebruaryI am not sure why it was dated for February and just mailed out last weekI have also been in contact with *** *** who had similar problems with his rebateThe project associate with builditgreen.org has sent me an email and wants to know if I would like to send them a summary of my complaint she would be able to make a case to attached to Gundlach's accountThey regularly communicate escalated complaints to PG&E for reviewConcerns, like my situation can impact a company's participation in the Program especially if a trend of poor performance or issues ariseI have asked *** *** to prepare a letter to submit a complaint as wellMy offer still stand at settling for $minus the $I received leaving a total of $to satisfy all parties in this matter