Rod's Western Palace, Inc.

Dear Ms***We are very sorry about the problem with your quiltAs you could see, we have the best of intentions in helping you with your exchange - even by paying for the return shipping long after our day return policyBut when we received the bedding it had a bad musty odor and is not
resellableIs it possible it was stored in a damp place? We would like to offer you a 25% discount on another quilt to help with the situationPlease accept our apologies for any confusion.Thanks,Scott H***President

MsH*** used our prepaid return label to return her shoes for exchange. We received the return at our facility on May 3rd. Our return information on our packing slip states to allow weeks for returns for transit and processing time. We processed the exchange on 5/16. The
time between received at our facility and processed is normally business days. This return did take longer (business days). We have been working overtime in our returns area to clear the backlog and will be back to our to days by next week. But the return was processed within the weeks stated on the packing slip. Thanks

I appreciate your company response, however the comforter was not stored in a damp place, it was stored in your company boxing until it was opened and we discovered the size was wrong It was stored in an empty bedroom of a home that is very clean Perhaps your company stored it in a damp warehouse before shipping to us? U still have that same comforter in your catalog for sale, tell me how is it stored in your warehouse and are your boxes musty smelling? U had to remove the comforter from the pkg we sent it back in to smell it, is that your policy, smell before sell?
Regards, *** ***