Rodale, Incorporated

May 21, 2014Dear [redacted]:In response to your email of May 13, 2014, regarding consumer [redacted], our records show an order for the book Eat This, Not That2012, was received on August , 2012, via the Internet. A copy of the order page and confirmation email is enclosed.Enclosed with...

this letter is a Rodale Merchandise Return Label. [redacted] can use the label to return the book.[redacted]s account is at a zero balance. If he receives another notice from the collection agency, please disregard it. The account update may take up to a week to process. His credit will not be affected.[redacted]s name and address have been removed from our Book Division promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. His name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,

September 10, 2015
Dear [redacted]:In response to your letter of August 31, 2015 regarding [redacted], our records show an order for the DVD Fit In 10 was received on August 26, 2015 via a mailed in order card. A copy of the order card is enclosed.
[redacted]'s bill has been...

cancelled. Her account is at a zero balance. If [redacted] can reply with a copy of the postage receipt, a refund will be submitted.[redacted]'s name and address have been removed from our book promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company.Please feel free to contact me if you need further assistance.
Sincerely,
Maggie S.
Customer Service Manager

September 25, 2014
Dear [redacted]:
In response to your email of September 17, 2014, regarding consumer Susan Drake, our records show an order for the book Easy Weekend Detox, was received on June 25, 2014, via the Internet. A copy of the order page and confirmation email is...

enclosed.The IP Address for the order is [redacted] and the email address used is [redacted].Unfortunately, once an order is placed it can’t be cancelled. I apologize for the inconvenience. I also apologize for the postponed delivery. Enclosed with this letter is a Rodale Merchandise Return Label. [redacted] can use the label to return the book.[redacted]’s account is at a zero balance. If she receives another bill, please disregard it. The account update may take up to a week to process.
[redacted]s’s name and address have been removed from our Book Division promotional list. A few more offers may be received because of items that have already been mailed or processed for mailing. Her name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other company.
Please feel free to contact me if you need further assistance.
Sincerely,Maggie S
Customer Service Manager

January 31, 2014
Dear **. [redacted]:
In response to your letter of January 29, 2014, regarding consumer [redacted], our records show a [redacted] magazine order was entered for **. [redacted] on June 21, 2013. The order came through [redacted]...

[redacted] is not a Rodale publication.
According to our records, when **. [redacted] moved, we received address changes from the United States Postal Service in November and December of 2013. This automated process resumed his subscription.
We have cancelled the [redacted] subscription. Any billing inquires need to be addressed through [redacted]. **. [redacted] can contact them at:
[redacted] Telephone: ###-###-####
Rodale prides itself on working with reputable companies such as [redacted]. We have taken all the steps necessary to resolve the issue. We regret any inconvenience this may have caused you.
Please feel free to contact me if you need further assistance.
RE acct #: [redacted]
Sincerely,

September 2, 2015
Dear [redacted]:In response to your email of August 28, 2015 regarding [redacted], our records show an order for Prevention Magazine was received on May 6, 2015. I am sorry that [redacted] has not received the free premiums, Walk Yourself Slim and a...

pedometer. A replacement order was entered on July 31, 2015, but takes 4-6 weeks to be processed and delivered. Our Customer Service department has mailed the premiums to [redacted]. It should be received within ten business days.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.
Customer Service Manager

I am being spammed for 6 weeks now, weekly 10 emails or so, though I never gave Rodale my email.
In addition I unsubscribed four times, I called the company etc...
Very annoying

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The response to complaint ID [redacted] is satisfactory to me and I applaud its resolution.  Thank you so much for the time and diligence you've devoted to solving this matter, I am very impressed! 
Thank you for all the great work that you do!
[redacted]

March 19, 2015Dear [redacted]:
In response to your email of March 17, 2015 regarding [redacted], [redacted]’s email address was opted out of all emails except one third-party Runner’s World email list. Her email, [redacted], has been flagged as DO-NOT-EMAIL in our...

suppression system. This will remove her from all of our lists.
I am sorry that her experience with customer service was unsatisfactory.Please feel free to contact me if you need further assistance.
Sincerely,Maggie S
Customer Service Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will note that I am still not satisfied with Rodale Inc's continual failure to acknowledge my efforts in good faith to resolve this situation over the past few months (failing to do so even in their response to the Revdex.com) and I regret that I had to file a complaint in order to get any response and resolution from the company.  That being said, I do appreciate the Revdex.com's quick attention to my complaint and I am glad to be able to put this problem to rest.Thank you,[redacted]

May 21, 2014
Dear [redacted]:
We have investigated the issues raised by **. [redacted] in your letter dated May 4 2014, which was received in our office on May 19, 2014.Based on our review of [redacted]’s complaint, she states that she is unable to access her email account with...

AOL.We understand [redacted]’s concern; however the account has been terminated due to a violation of AOL’s Terms of Service. All account terminations for Terms of Service violations are final. Once an account is terminated we do not allow access, temporary or otherwise, to retrieve any account information or associated data.If you need further assistance with this matter, please do not hesitate to contact me at P.O. Box 65771, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,