Rodale

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, there were over requests to cancelI attached a screenshot showing the 12th attemptThere were us mail, phone calls, and e-mails made to try and cancelI see no reason as to why they would have no record Regards, [redacted]

April 28, 2017Dear [redacted] ***:In response to your email of April 26, regarding [redacted] ***, our records show an order for two items - *** Book & MPPlayer and the [redacted] Calendar & Health Planner was received on December 5, When a return was processed on February 22, 2016, only the [redacted] Calendar & Health Planner was marked as returnedAs a result, MsGregg continued to be billed for the [redacted] Book & MPPlayerAs a courtesy, we have marked the second item returned and there is no money owed on the account.Please feel free to contact me if you need further assistance.Sincerely,Tina B.Director - Marketing Operations

December 21, 2016Dear [redacted] ***,I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve herconcerns.Our records show that [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by [redacted] This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account.On December 19, 2016, [redacted] contacted our automated customer service line and accepted a "more time' offer that was extended for her subscription to [redacted] This would allow her to continue to receive her subscription for an additional two monthsIf, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge.Upon receipt of your correspondence on December 21, 2016, we cancelled [redacted] ***'s subscription to [redacted] , generating a full refund in the total amount of $back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle[redacted] can be assured that her subscription has been cancelledAlso, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our compliments.Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of serviceIf I can be of any further assistance in this matter, please contact me at ###-###-####.Sincerely yours,David KManager, Customer Service

July 7, 2017Dear [redacted] ***:In response to your email of June 28, regarding [redacted] ***, our records show an order for a two year subscription to Men's Health Magazine and The Men's Health Big Book of Exercises was received April 22, via the internetThe book was offered at a price of $with free shippingThe email address used is [redacted] @***.comA copy of the email confirmation is includedThe subscription and book are billed separately, which is why [redacted] was receiving multiple requests for payment.The magazine subscription was canceled on April 22, Our customer service department received a request for a merchandise return label on May 15, The order was cancelled June 23, There is no money owed on either account.Please feel free to contact me if you need further assistance.Sincerely,Tina BDirector, Marketing Operations

April 15, 2016Dear [redacted] In response to your email of April 12, regarding consumer [redacted] ***, our records are unable to locate a customer account with the customer information providedPlease provide a customer account number or different name and/or address that would be on the magazine account.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

June 30, 2017Dear [redacted] ***:In response to your email of June 28, regarding consumer [redacted] , our records show an order for Women's Health Lift to Get Lean, Lift to Get Lean: Slim, Sexy, Strong Workout DVD and Strength Training for Fat Loss was received September 25, via the Internet The email address used is [redacted] @***.comA copy of the email confirmation is included.I'm sorry that the order was never receivedWe had no record of it being returned, which is why [redacted] continued to be billedOur customer service department has a record of one email received from [redacted] on June 28, at 12:PMThe order was cancelled that dayHer account is at a zero balanceAnother bill may cross in the mailIt can be disregarded.Please feel free to contact me if you need further assistance.Sincerely,Tina B.Director, Marketing Operations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: a very clear email was sent from Leah N [redacted] with the words written that I would be at least reimbursed for my flowers and now you are ignoring thatWith that one decision you have proven to not care about your customersMy next action will be to file a complaint with the Attorney General and I will be contacting all the local newspapers and tv stationsI will also be taking the time to place a review with every wedding website I used, and I will be sure to provide them with copies of all your correspondence Thank you for ruining my weddingYour company is awful and deserves to be out of business Regards, [redacted]

April 3, 2017Dear [redacted] ***:On March 31, 2017, Rodale received an email from [redacted] with proof that her card was charged $for a subscription to [redacted] MagazineThat payment is still not showing on the [redacted] account, however, we were able to look at our credit card transactions and find the chargeA refund was processed today and should show up in her account in a couple of days.I apologize for the confusion this has causedPlease feel free to contact me if you need further assistance.Sincerely,Tina B.Director - Marketing Operations

This is a delivery and customer service issueI subcribed to runners world in Dec I never got the magazine! Then I cancelled it and demanded my money back, I contacted Revdex.com and they got it started and extended the issue until Jul well I never got the magazine or got March issue in April NOT MARCH ALWAYS lateNEVER ON TIME!! It is suupoe to be here By the of the monthBut was told By Abbey it is suppose to be the 3rs of the monthBEFORE the storesWell Today I called on Jan at am Pacific time and waited minutes to talk to Reba who was very rude and said she would have tocheck with supervisor to see if I could get check, since the credit card I used has been closed at My choosingThen said Supervisor said would put request and take 4- weeks to see what happens NOT acceptableI NEVER received MY free gift back in Dec for SubscribingI am tired of their LIES and saying it will be bethere or them acting like I am lying when I call them EVERY MONTH saying I did NOT get the magazineDesired Outcome: I would Like my check ASAP, and an apology for their BAD customer service from Paula, Reba and AbbeyI would also LIKE NO advertising form them about all their So called special gifts and promaotionsOr if No moneyMy subscription extended months and Guaranteed dilveryI am tired of it NOT coming like they said and their Rude customer serviceTrans

January 5, 2017Dear [redacted] ***,Rodale Catering and Events received your letter dated Friday, December 23, upon returning from our holiday breakThe complaint ID is [redacted] .Rodale takes our customer's satisfaction very seriously and do want to respond thoughtfully to the complaint about our businessHowever, we will need a few additional days to respond given we just received the letterOur response will be sent to you by Monday, January 12, 2017.Please let me know if you have any concernsI can be reached at [redacted] @Rodale.com or [redacted] ,Best,Kelly FVice President, Business Operations

July 23, 2015Dear [redacted] ***:In response to your email of July 16, regarding consumer [redacted] ***, our records show an order for the book Biggest Loser Day Jumpstart was received on September 25, via the InternetCopies of the order page and up sell page are enclosed.The email address used is [redacted] @ [redacted] .net.The bill for Biggest Loser Day Jumpstart has been cancelled and there is no money owed on her accountIf she receives a bill in the next weeks, have her disregard itI apologize for the inconvenience, as there is nothing noted on her account about a complaint phone call and no emails were found.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

December 11, 2015Dear [redacted] ***:In response to your email of December 3, regarding [redacted] , our records show this account has been enrolled in the Runner's World Calendar annual program since it was ordered on December 31, 1995.I apologize, as there is no record of [redacted] 's attempted contact to cancel the programThe bill for the Runner's World Calendar has been cancelled as well as the annual programThere is no money owed on the accountAs a customer courtesy, [redacted] may keep the Runner's World calendar that she has already received[redacted] 's name and address have been removed from our Book Division promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHer name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other companyPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

May 27, 2016Dear [redacted] ***:In response to your email of May 24, regarding consumer [redacted] , our records show an order for Women's Health Big Book of Minute Workouts was received on May 20, via the InternetA copy of the order page and email confirmation is enclosed.The IP address for the order is [redacted] and the email address used is [redacted] @***.com.The bill for Women's Health Big Book of Minute Workouts has been cancelled and there is no money owed on her accountThere is a note on [redacted] 's account that states she was given instructions on how to return the book on May 24, [redacted] 's name and address have been removed from our Book Division promotional listHer name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or shared with any other company for promotional purposesPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

July 30, 2015Dear [redacted] ***:This is in reference to your letter of July 23, regarding [redacted] Unfortunately, the person responsible for submitting refund check requests was out of the office for an extended period of timeI apologize for the delay and inconvenienceThe $refund check was issued on July 28, The check was mailed on July 30, For [redacted] ’s reference, the check number is [redacted] .Our records show that your unpaid order was cancelled on July 9, and your balance is zeroThe bill you received crossed in the mail and it can be disregardedFor your reference, the cancellation number is: [redacted] .Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I want it noted and forwarded to the customer service manager that at no time did we receive any type of correspondence detailing the automatic renewal and charge for same to the credit card They should research their records to determine why a notice was not sent to this formerly satisfied customer Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

July 10, 2015Dear [redacted] ***:In response to your letter of July 2, regarding [redacted] , our records show he has been enrolled in a Runner's World auto renewal subscription since it was ordered on May 21, 2013, via the Internet.The auto renewal subscription has been cancelledThe July issue will be the last he receivesAs a customer courtesy, a refund check has been sent to him for $14.00, half of the two year subscription for the issues he never receivedWe apologize for the inconvenience, as his account shows no activity of attempted communication to cancel[redacted] ’s name and address have been removed from our Runner’s World promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHis name, address, and email have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other companyPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have also called the Customer Service Manager She was very helpful It would have been more helpful if they were able to give me an IP address of the person entering my email address into their system The Customer Service Manager did also take my recommendation that it might avoid problems like this if a confirmation email was sent before the person starts to get newsletters they didn't want I did tell them that if there were a men's newsletter such as Men's Health, I would be interested in that, and they can send that to the proper email address and not the one they had in this complaint In the meantime, I have found the business to be cooperative and would like to close this complaint at this time Regards, [redacted]

June 16, 2016Dear [redacted] ***:In response to your email of June 8, regarding consumer [redacted] , our records show an order for Runner's World Run to Lose was received on June 6, via the InternetA copy of the email confirmation is enclosed.The IP address for the order is [redacted] and the email address used is [redacted] @***.com.The bill for Runner's World Run to Lose has been cancelled and there is no money owed on his book account.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

November 25, 2015Dear [redacted] ***:In response to your email of November 24, regarding [redacted] , our records show an order for the book [redacted] was received on September 21, via the Internet.The IP address for the order is [redacted] and the email address used is [redacted] @***.com.The bill for [redacted] has been cancelledThere is no money owed on the account[redacted] s name and address have been removed from our book division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHis name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other companyPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager